Kaiser Permanente
Director of Sales, Multi-State Commercial Line of Business
Kaiser Permanente, Portland, Oregon, United States, 97204
Kaiser Permanente Director of Sales, Multi-State Commercial Line of Business
Please note: This is a remote position. Open to candidates in all KP locations (CA, OR, WA, CO, GA, MD, VA, DC, HI).Job Summary:In addition to the responsibilities listed above, this position is responsible for working across multiple regions for multi-state accounts in the following areas:Serving as an expert resource on and providing direction to teams for developing and implementing highly complex competitive sales and retention strategies.Directing teams to provide a positive experience to customers.Overseeing change management for new tools and capabilities and providing expertise to support rollout.Overseeing collaboration within and/or across teams to support customer needs.Strategizing with teams on how to execute sales and renewals.Directing teams to meet highly challenging goals for sales and retention.Prepares individuals for growth opportunities and advancement; builds internal collaborative networks for self and others. Solicits and acts on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Demonstrates continuous learning; oversees the recruitment, selection, and development of talent; ensures performance management guidelines and expectations to achieve business needs. Stays up to date with organizational best practices, processes, benchmarks, and industry trends; shares best practices within and across teams. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact.Oversees the operation of multiple units within a department by identifying member and operational needs; ensures the management of work assignment completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies. Gains cross-functional support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and fosters resolution of escalated issues. Communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; prioritizes and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; ensures teams accomplish business objectives.Ensures a high level of customer service is provided by directing future-oriented solution development to ensure that lead/prospect/customer needs and service quality goals are met for company-wide initiatives; directing team members to provide expert knowledge in several diverse areas of health plans and benefits to leads/prospects/customers and brokers/consultants to convey KP's unique value proposition; and directing team members to resolve highly complex, future-oriented lead/prospect/customer strategic questions or issues in a timely manner for organizational initiatives.Serves as an advocate for process improvement by directing teams when identifying and/or implementing initiatives for overcoming obstacles to sales initiative progress, evaluating potential barriers to other team members and/or strategy, taking action to overcome obstacles by presenting solutions to management, and ensuring objectives are met on time and/or within budget.Generates prospective sales by overseeing advanced, future-oriented strategy for open enrollment events, including content development, and assessing event success; directing teams to utilize state-of-the-art strategies to build relationships with key influencers, brokers, consultants, decision-makers, and/or community groups to support new business opportunities and prospective customers.Makes the best use of available resources by directing team to utilize resources (i.e., marketing, management, technical), including following through on intended outcomes to achieve or support sales targets, goals, and initiatives independently; and overseeing the total budget, and ensuring team members budget and allocation are in alignment with company-wide initiatives.Contributes to strategic development by directing teams to develop and/or refine strategy to meet annual sales targets, goals, and initiatives; utilizing sales status reports to direct future-oriented sales activity, follow-up, closings, and target achievement across the company.Minimum Qualifications:Minimum three (3) years of experience in a leadership role with direct reports.Bachelor's degree from an accredited college or university AND minimum nine (9) years of experience in business-to-business or business-to-consumer, communication, leadership, sales or marketing or a directly related field OR minimum twelve (12) years of experience in sales and marketing in business-to-business or business-to-consumer, communication, leadership, sales or marketing or a directly related field.Accident, Health or Sickness Insurance License (District of Columbia) within 3 months of hire.Disability Insurance License (Washington) within 3 months of hire.Accident and Health Insurance License (Colorado) within 3 months of hire.Health Insurance License (Virginia) within 3 months of hire.Accident and Health or Sickness Insurance License (Hawaii) within 3 months of hire.Health Insurance License (Maryland) within 3 months of hire.Accident and Health Insurance License (California) within 3 months of hire.Accident and Sickness Insurance License (Georgia) within 3 months of hire.Health Insurance License (Oregon) within 3 months of hire.Additional Requirements:Knowledge, Skills, and Abilities (KSAs): Business Acumen; Negotiation; Compliance Management; Creativity; Innovative Mindset; Applied Data Analysis; Trend Analysis; Advising and Managing Partners; Interpersonal Skills; Relationship Building; Coordination; Key Performance Indicators; Business Development; Persuasion; Sales Management; Sales Operations; Sales Opportunity Orchestration; Sales Performance Data; Sales/Partnership Strategy and Techniques; Big-Picture Thinking; Accountability; Adaptability; Autonomy; Embracing Challenges; Goal Setting; Organizational Skills; Microsoft Office; Presentation Skills; Trusted Advisor; Insurance.COMPANY:
KAISERTITLE:
Director of Sales, Multi-State Commercial Line of BusinessREQNUMBER:
1317842External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
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Please note: This is a remote position. Open to candidates in all KP locations (CA, OR, WA, CO, GA, MD, VA, DC, HI).Job Summary:In addition to the responsibilities listed above, this position is responsible for working across multiple regions for multi-state accounts in the following areas:Serving as an expert resource on and providing direction to teams for developing and implementing highly complex competitive sales and retention strategies.Directing teams to provide a positive experience to customers.Overseeing change management for new tools and capabilities and providing expertise to support rollout.Overseeing collaboration within and/or across teams to support customer needs.Strategizing with teams on how to execute sales and renewals.Directing teams to meet highly challenging goals for sales and retention.Prepares individuals for growth opportunities and advancement; builds internal collaborative networks for self and others. Solicits and acts on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Demonstrates continuous learning; oversees the recruitment, selection, and development of talent; ensures performance management guidelines and expectations to achieve business needs. Stays up to date with organizational best practices, processes, benchmarks, and industry trends; shares best practices within and across teams. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact.Oversees the operation of multiple units within a department by identifying member and operational needs; ensures the management of work assignment completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies. Gains cross-functional support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and fosters resolution of escalated issues. Communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; prioritizes and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; ensures teams accomplish business objectives.Ensures a high level of customer service is provided by directing future-oriented solution development to ensure that lead/prospect/customer needs and service quality goals are met for company-wide initiatives; directing team members to provide expert knowledge in several diverse areas of health plans and benefits to leads/prospects/customers and brokers/consultants to convey KP's unique value proposition; and directing team members to resolve highly complex, future-oriented lead/prospect/customer strategic questions or issues in a timely manner for organizational initiatives.Serves as an advocate for process improvement by directing teams when identifying and/or implementing initiatives for overcoming obstacles to sales initiative progress, evaluating potential barriers to other team members and/or strategy, taking action to overcome obstacles by presenting solutions to management, and ensuring objectives are met on time and/or within budget.Generates prospective sales by overseeing advanced, future-oriented strategy for open enrollment events, including content development, and assessing event success; directing teams to utilize state-of-the-art strategies to build relationships with key influencers, brokers, consultants, decision-makers, and/or community groups to support new business opportunities and prospective customers.Makes the best use of available resources by directing team to utilize resources (i.e., marketing, management, technical), including following through on intended outcomes to achieve or support sales targets, goals, and initiatives independently; and overseeing the total budget, and ensuring team members budget and allocation are in alignment with company-wide initiatives.Contributes to strategic development by directing teams to develop and/or refine strategy to meet annual sales targets, goals, and initiatives; utilizing sales status reports to direct future-oriented sales activity, follow-up, closings, and target achievement across the company.Minimum Qualifications:Minimum three (3) years of experience in a leadership role with direct reports.Bachelor's degree from an accredited college or university AND minimum nine (9) years of experience in business-to-business or business-to-consumer, communication, leadership, sales or marketing or a directly related field OR minimum twelve (12) years of experience in sales and marketing in business-to-business or business-to-consumer, communication, leadership, sales or marketing or a directly related field.Accident, Health or Sickness Insurance License (District of Columbia) within 3 months of hire.Disability Insurance License (Washington) within 3 months of hire.Accident and Health Insurance License (Colorado) within 3 months of hire.Health Insurance License (Virginia) within 3 months of hire.Accident and Health or Sickness Insurance License (Hawaii) within 3 months of hire.Health Insurance License (Maryland) within 3 months of hire.Accident and Health Insurance License (California) within 3 months of hire.Accident and Sickness Insurance License (Georgia) within 3 months of hire.Health Insurance License (Oregon) within 3 months of hire.Additional Requirements:Knowledge, Skills, and Abilities (KSAs): Business Acumen; Negotiation; Compliance Management; Creativity; Innovative Mindset; Applied Data Analysis; Trend Analysis; Advising and Managing Partners; Interpersonal Skills; Relationship Building; Coordination; Key Performance Indicators; Business Development; Persuasion; Sales Management; Sales Operations; Sales Opportunity Orchestration; Sales Performance Data; Sales/Partnership Strategy and Techniques; Big-Picture Thinking; Accountability; Adaptability; Autonomy; Embracing Challenges; Goal Setting; Organizational Skills; Microsoft Office; Presentation Skills; Trusted Advisor; Insurance.COMPANY:
KAISERTITLE:
Director of Sales, Multi-State Commercial Line of BusinessREQNUMBER:
1317842External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
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