Zscaler
Staff Business System Analyst- LMS
Zscaler, San Jose, California, United States, 95199
Our general and administrative teams help to support and scale our great company. Whether striving to grow our workforce, nurture an amazing culture and work environment, support our financial and legal operations, or maintain our global infrastructure, the G&A team provides a strong foundation for growth. Put your passion, drive and expertise to work with the world’s cloud security leader.
We are looking for an experienced “solution-minded” business systems analyst who will deliver important projects to lead our top-line growth. The main responsibility of this position will be to work with our partners and lead implementation, enhancements and support our Learning Management Systems and its integrations to other systems such as Salesforce. You will be reporting to the Manager, Learning Management Systems, working as an individual contributor. You’ll be responsible for:
Collaborate with cross-functional teams (Zscaler Academy, Revenue Enablement, People & Culture, GTM) to define processes, strategies, priorities, and the Annual Operating Plan.
Develop technical requirement documents, process flows, user stories, and system design specifications.
Analyze data from various sources, resolve inconsistencies, and break down complex information into detailed insights.
Partner with the development team to deliver enhancements by configuring Salesforce or providing design specifications for internal development.
Define test criteria, assist in testing new features, and oversee the entire solution process from gathering requirements to deployment and monitoring.
What We’re Looking for (Minimum Qualifications)
8+ years of experience as a business systems analyst, implementation consultant, or solutions architect, supporting Learning Management Systems (LMS), Salesforce, and related applications.
5+ years of experience as a business analyst and administrator for LMS platforms like SkillJar, Litmos, or Cornerstone, with working knowledge of Salesforce integrations.
Expertise in end-to-end Learning Management processes for a SaaS technology company and experience working in an Agile Scrum environment.
Proven track record in designing and delivering large-scale, technically complex solutions on LMS, Salesforce, and related ecosystems.
What Will Make You Stand Out (Preferred Qualifications)
Ability to quickly learn and adapt to new technologies, especially AI-related tools, with strong analytical and investigative skills.
Experience researching software issues and functionalities, with a preference for Salesforce certifications.
Hands-on experience working with and supporting Learning Management Systems (LMS).
This role offers remote work option.
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We are looking for an experienced “solution-minded” business systems analyst who will deliver important projects to lead our top-line growth. The main responsibility of this position will be to work with our partners and lead implementation, enhancements and support our Learning Management Systems and its integrations to other systems such as Salesforce. You will be reporting to the Manager, Learning Management Systems, working as an individual contributor. You’ll be responsible for:
Collaborate with cross-functional teams (Zscaler Academy, Revenue Enablement, People & Culture, GTM) to define processes, strategies, priorities, and the Annual Operating Plan.
Develop technical requirement documents, process flows, user stories, and system design specifications.
Analyze data from various sources, resolve inconsistencies, and break down complex information into detailed insights.
Partner with the development team to deliver enhancements by configuring Salesforce or providing design specifications for internal development.
Define test criteria, assist in testing new features, and oversee the entire solution process from gathering requirements to deployment and monitoring.
What We’re Looking for (Minimum Qualifications)
8+ years of experience as a business systems analyst, implementation consultant, or solutions architect, supporting Learning Management Systems (LMS), Salesforce, and related applications.
5+ years of experience as a business analyst and administrator for LMS platforms like SkillJar, Litmos, or Cornerstone, with working knowledge of Salesforce integrations.
Expertise in end-to-end Learning Management processes for a SaaS technology company and experience working in an Agile Scrum environment.
Proven track record in designing and delivering large-scale, technically complex solutions on LMS, Salesforce, and related ecosystems.
What Will Make You Stand Out (Preferred Qualifications)
Ability to quickly learn and adapt to new technologies, especially AI-related tools, with strong analytical and investigative skills.
Experience researching software issues and functionalities, with a preference for Salesforce certifications.
Hands-on experience working with and supporting Learning Management Systems (LMS).
This role offers remote work option.
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