Strategic Leader – Student Success, Associate Director

Strategic Leader – Student Success, Associate DirectorLocation: Washington, D.C.Number: 599851Job Category: Professional ServicesJob Department: TechnologyJob Family: Strategic LeadershipJob Type: Full TimeLevel: ExperiencedAt EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement.Position Overview:The Strategic Leader is the primary relationship manager and consultant for our college and university partner institutions, playing the lead role in embedding our Student Success Technology across campus and ensuring our partners see value in our technology. In addition to partnering with executives and senior leaders to set and execute on strategic goals, the Strategic Leader will work with leadership across departments to drive depth and breadth of use of the platform, leverage data to identify new areas of opportunity and identify and overcome systemic obstacles to student retention and graduation success.Primary Responsibilities:Embedding Student Success Technology Adoption and Utilization:Manage the end-to-end relationship with universities and community colleges utilizing EAB’s Student Success technology, from initial onboarding to continued platform adoption and utilization, through goal-setting and consulting on strategic use.Consult with campus executives on establishing and maintaining an effective leadership team responsible for the success of the Student Success Technology, setting clear expectations for utilization and accountability towards set goals.Complete assessment of student support workflows and processes, including advising, tutoring, and other support offices and services across campus; Identify opportunities to develop optimal workflow integration of the platform.Collaborate with leaders across campus on change management strategies.Partner with EAB technical/data support staff and launch consultants to ensure smooth implementation of our technology platform.Understand the workflow needs and priorities of various constituencies across campuses and collaborate with internal colleagues on resources and offerings that support increased adoption and specific use cases.Driving Student Success Technology Impact:Serve as partner’s dedicated point of contact, working closely with executive and senior leaders on campus to align on the institution’s student success goals and priorities.Create an annual Success Plan based on use of EAB’s Student Success technology towards successful outcomes against stated goals.Understand the clear value of the platform to various constituencies.Consult with the campus leadership team on relevant research, best practices, and strategies that can help drive specific goals and use cases for different offices on campus.Develop engagement strategies with key leaders and collaborators, including participation in EAB’s Partner Experiences such as webinars, summits, and trainings.Facilitate regular discussions with leadership on best practices and strategies to see meaningful results with the platform.Assess partner’s progress against their Success Plan as well as growth within EAB’s recommended best practices for meaningful platform use.Provide presentations, workshops, and resources on EAB’s research and insights.Provide feedback and support to EAB’s Product Management team to continue to further refine and enhance the technology.Contributing to Renewals and Cross Sells:Monitor the health of the partnership, manage continuous process improvement, and assure the platform is meeting the partner’s needs.Maintain a strong relationship with executives and decision-makers and provide regular assessment of impact and value stories of EAB’s partnership with the institution.Understand partner’s ongoing goals and needs and how EAB continues to provide valuable solutions and support.Create and work against a tailored renewal strategy alongside Account Management.Identify cross-sell opportunities across EAB’s portfolio and support the sales process.Triage, report, address and communicate next steps for partner needs, issues or product gaps.Understand trends among your partner portfolio and in addition to reporting on your business, contribute to internal efforts to address trends in the market, partner health, and key metrics.Basic Qualifications:Bachelor’s Degree.5+ years of experience in two of the following:Consulting experience.Customer Success Management experience.Direct work and relationships with executives and/or senior leaders.Presentation and facilitation experience.Willingness to travel 30-50% domestically.Valid driver’s license.Ideal Qualifications:Experience working in higher education.Deep knowledge of the academy, in particular student success.Demonstrated solution-focused deductive reasoning.Proven ability to drive change and achieve results.Strong demonstrated listening skills.Experience managing multiple, competing priorities to deliver successful outcomes.If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome diversity of background and experience.Compensation:The anticipated starting salary range for this role is $57,500 - $90,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location.This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.At EAB, we believe that to fulfill our mission to 'make education smarter and our communities stronger' we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.EAB is an Equal Opportunity Employer.

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