Sage Hospitality
Managing Director
Sage Hospitality, Asbury Park, New Jersey, us, 07712
Why Us?
At Sage Hospitality Group, we look for innovative leaders, with an eye for disruption. We are looking for power players, individuals who want to rise to the top. Sage provides opportunities for growth and personal fulfillment, focusing on the aspects that keep us human and happy. We aim to attract and retain associates who are engaged in our culture, passionate about hospitality, and excited to enrich lives, one experience at a time. Founded on a spirit of bold individuality, Sage has created some of the world’s best hotels, restaurants, and experiences. But none of this would have happened without people like you—those who follow their own path, are eager to learn, and love their community. You belong here.
Job Overview Overall management responsibility for the operation of multiple hotels, including profitability, guest service, product quality, and overall cleanliness and maintenance of the hotel property. The operation of the hotels will be within the framework of approved 1) annual budget, 2) annual marketing plan, 3) annual capital expenditure plan, 4) annual wage plan, and always within the framework of all Company policies and procedures.
Responsibilities
Executive Committee
Assist the General Managers and the Executive Committees utilizing a participative style: be readily available and effectively communicate with each member.
Assist the property General Manager to coordinate the operation of each individual's department and special projects, and assist in identifying problems and solutions.
Guide the General Managers in dealing with the hotel's problems and opportunities to best serve the financial interests of the property.
Operating Budget
Educate and assist in the development of the annual operating budget which will serve as an operating plan and define required levels of achievement.
Assist in the assurance of achievement of the annual budget in revenues, costs, and profits through accounting diligence and expenditure controls and proficient accounting practices.
Hotel Objectives
Educate and assist with written priorities and key objectives for each hotel quarterly, including action plans and completion dates.
Follow up to ensure successful implementation and take corrective action in the event of failure to meet assigned objectives.
Forecasting
Educate, assist, and review monthly forecasting of operating staff and cost expenditures.
Business planning in line with forecasted sales and costs including guidance to department heads.
P & L Statement Critique
Educate, assist, and review monthly financial statements to correct problems, ensure spending is in line, and plan for future business.
Review and approve all expenses in "other expense" categories. Regularly review with General Manager all major expenses to ensure that funds are wisely expended.
Staff Relations
Assist General Managers with developing high levels of esprit de corps and loyalty to the hotel and company to reduce turnover and increase employee morale.
Communicate, counsel, and assist General Managers in staff development.
Be visible and available to all hourly personnel in accordance with the Company's open door policy.
Staff Evaluation
Consult on performance appraisal and personal development plans for management staff.
Assist General Manager in identifying substandard performance of individual managers and outline improvement actions, including taking corrective or disciplinary measures.
Staff Hiring
Assist General Manager in assuring the level of experience, knowledge, and ability to meet job requirements of all hotel management.
Review controls and ensure adherence at all times to protect the hotel's property/assets.
Wage and Salary Administration
Assist and consult in the review of all wage and salary increases ensuring compliance with wage scales and compensation philosophies.
Consult in the quarterly review of future bookings of room nights and banquet sales, early identification of weak periods, implementing yield management practices.
Pricing
Consult on quarterly review of pricing including review of cost increases and competitive pricing in room rates, restaurant, lounge, and banquet areas.
Ensure recommendation and implementation of price increases on a timely basis.
Property Maintenance
Consult with General Manager to ensure that a regular repair and upkeep program is followed for the facility, landscape, and equipment by developing and implementing a preventive maintenance program.
Marketing Plan
Consult and assist with the development of the annual sales and marketing plan.
Monitor implementation of marketing plan action steps.
Sales Management
Consult with General Manager regarding regular review of sales solicitation activities, room nights productivity, and group room rates sold by the sales department.
Consult with General Manager regarding regular reviews of individual productivity, taking corrective action and providing guidance as needed.
Consult on the evaluation of market mix and assist if necessary to take action to best position the hotel for increased business.
Review with General Manager his/her involvement in sales solicitation of key accounts by reviewing contracts, meeting with the sales department, and visiting key account contacts in person and by phone.
Food and Beverage Promotion
Consult with General Manager on the success of F&B promotion programs and assist with taking corrective actions as required.
Consult on sales levels to assist with reversing negative sales trends.
Credit
Consult and assist General Manager with maintaining credit policies at Front Office, Sales, and Catering.
Assist General Manager with credit meetings and developing action plans, supervising collections of major accounts, reviewing aging reports, and approving write-offs as necessary.
Front Office Management
Consult with General Manager on the review of Front Office results to maximize room revenue and assist with identifying problem areas and initiating solutions.
Community Relations
Assist with representation of the hotel within the local community, positioning the hotel as a good corporate citizen involved in and supportive of community affairs.
Policies and Procedures
Ensure that all Company policies and procedures are fully implemented throughout the hotels.
Qualifications
Education/Formal Training A four-year college degree or equivalent education/experience.
Experience Previous experience as General Manager or Assistant General Manager at a similar size and type of hotel, previous experience as Department Head at the same facility.
Knowledge/Skills
Requires advanced knowledge of the hospitality and business management fields.
Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
Requires studying, analyzing, and interpreting complex activities or information to improve known practices or develop new approaches.
Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
Requires highly developed communication skills to frequently negotiate, convince, sell, and influence other managerial personnel, hotel guests, and/or corporate clients.
Must have excellent speech and written skills to communicate with managers, guests, and employees.
Must have excellent literacy skills necessary for reports, policies, and procedures.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have vision ability to visually inspect the hotel.
Must have mobility to walk through the front and the back of the hotel.
Climbing approximately 20-30 steps 10% of the week.
Physically able to regularly inspect all areas of the interior and exterior of the facility.
Environment General office and hotel environment.
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Job Overview Overall management responsibility for the operation of multiple hotels, including profitability, guest service, product quality, and overall cleanliness and maintenance of the hotel property. The operation of the hotels will be within the framework of approved 1) annual budget, 2) annual marketing plan, 3) annual capital expenditure plan, 4) annual wage plan, and always within the framework of all Company policies and procedures.
Responsibilities
Executive Committee
Assist the General Managers and the Executive Committees utilizing a participative style: be readily available and effectively communicate with each member.
Assist the property General Manager to coordinate the operation of each individual's department and special projects, and assist in identifying problems and solutions.
Guide the General Managers in dealing with the hotel's problems and opportunities to best serve the financial interests of the property.
Operating Budget
Educate and assist in the development of the annual operating budget which will serve as an operating plan and define required levels of achievement.
Assist in the assurance of achievement of the annual budget in revenues, costs, and profits through accounting diligence and expenditure controls and proficient accounting practices.
Hotel Objectives
Educate and assist with written priorities and key objectives for each hotel quarterly, including action plans and completion dates.
Follow up to ensure successful implementation and take corrective action in the event of failure to meet assigned objectives.
Forecasting
Educate, assist, and review monthly forecasting of operating staff and cost expenditures.
Business planning in line with forecasted sales and costs including guidance to department heads.
P & L Statement Critique
Educate, assist, and review monthly financial statements to correct problems, ensure spending is in line, and plan for future business.
Review and approve all expenses in "other expense" categories. Regularly review with General Manager all major expenses to ensure that funds are wisely expended.
Staff Relations
Assist General Managers with developing high levels of esprit de corps and loyalty to the hotel and company to reduce turnover and increase employee morale.
Communicate, counsel, and assist General Managers in staff development.
Be visible and available to all hourly personnel in accordance with the Company's open door policy.
Staff Evaluation
Consult on performance appraisal and personal development plans for management staff.
Assist General Manager in identifying substandard performance of individual managers and outline improvement actions, including taking corrective or disciplinary measures.
Staff Hiring
Assist General Manager in assuring the level of experience, knowledge, and ability to meet job requirements of all hotel management.
Review controls and ensure adherence at all times to protect the hotel's property/assets.
Wage and Salary Administration
Assist and consult in the review of all wage and salary increases ensuring compliance with wage scales and compensation philosophies.
Consult in the quarterly review of future bookings of room nights and banquet sales, early identification of weak periods, implementing yield management practices.
Pricing
Consult on quarterly review of pricing including review of cost increases and competitive pricing in room rates, restaurant, lounge, and banquet areas.
Ensure recommendation and implementation of price increases on a timely basis.
Property Maintenance
Consult with General Manager to ensure that a regular repair and upkeep program is followed for the facility, landscape, and equipment by developing and implementing a preventive maintenance program.
Marketing Plan
Consult and assist with the development of the annual sales and marketing plan.
Monitor implementation of marketing plan action steps.
Sales Management
Consult with General Manager regarding regular review of sales solicitation activities, room nights productivity, and group room rates sold by the sales department.
Consult with General Manager regarding regular reviews of individual productivity, taking corrective action and providing guidance as needed.
Consult on the evaluation of market mix and assist if necessary to take action to best position the hotel for increased business.
Review with General Manager his/her involvement in sales solicitation of key accounts by reviewing contracts, meeting with the sales department, and visiting key account contacts in person and by phone.
Food and Beverage Promotion
Consult with General Manager on the success of F&B promotion programs and assist with taking corrective actions as required.
Consult on sales levels to assist with reversing negative sales trends.
Credit
Consult and assist General Manager with maintaining credit policies at Front Office, Sales, and Catering.
Assist General Manager with credit meetings and developing action plans, supervising collections of major accounts, reviewing aging reports, and approving write-offs as necessary.
Front Office Management
Consult with General Manager on the review of Front Office results to maximize room revenue and assist with identifying problem areas and initiating solutions.
Community Relations
Assist with representation of the hotel within the local community, positioning the hotel as a good corporate citizen involved in and supportive of community affairs.
Policies and Procedures
Ensure that all Company policies and procedures are fully implemented throughout the hotels.
Qualifications
Education/Formal Training A four-year college degree or equivalent education/experience.
Experience Previous experience as General Manager or Assistant General Manager at a similar size and type of hotel, previous experience as Department Head at the same facility.
Knowledge/Skills
Requires advanced knowledge of the hospitality and business management fields.
Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
Requires studying, analyzing, and interpreting complex activities or information to improve known practices or develop new approaches.
Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
Requires highly developed communication skills to frequently negotiate, convince, sell, and influence other managerial personnel, hotel guests, and/or corporate clients.
Must have excellent speech and written skills to communicate with managers, guests, and employees.
Must have excellent literacy skills necessary for reports, policies, and procedures.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have vision ability to visually inspect the hotel.
Must have mobility to walk through the front and the back of the hotel.
Climbing approximately 20-30 steps 10% of the week.
Physically able to regularly inspect all areas of the interior and exterior of the facility.
Environment General office and hotel environment.
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