Biltmore Farms, LLC
General Manager - Hilton Asheville Biltmore Park
Biltmore Farms, LLC, Asheville, North Carolina, us, 28814
Picture Yourself at Biltmore Farms as part of the Vanderbilt legacy of hospitality
At Biltmore Farms we are continuing George Vanderbilt's legacy of hospitality and community enrichment here in Asheville, North Carolina. We are looking for self-motivated leaders who have a passion for hotel operations.
JOB SUMMARY
Provide leadership and guidance to overall hotel operation to ensure consistent quality service is provided. Responsible for supporting the hotel staff in delivering outstanding guest and team member experiences. The General Manager will actively lead the overall success of the hotel by meeting or exceeding planned objectives for revenue and profit and ensuring guest satisfaction and product quality standards are met. General Manager is knowledgeable about entire hotel facility and works in collaboration with all facets of the hotel operation including all Room operations, Food & Beverage operations, Engineering, Sales, Finance, Revenue Management, and Human Resources. Required to manage the hotel property in accordance with hotel brand and company standards to achieve a friendly atmosphere of superior service and product quality.
RESPONSIBILITIES:
Be readily available and effectively communicate with each team member, coordinate the operation of everyone's department and special projects, and assist in identifying problems and solutions.
Guide managers in dealing with the hotel's problems and opportunities in order to best serve the financial interests of the property.
Operating Budget: Development of annual operating budget which will serve as an operating plan and define required levels of achievement. Assure achievement of annual budget in revenues, costs and profits through accounting diligence and expenditure controls and proficient accounting practices.
Departmental Objectives: Set written priorities and key objectives for each department head including action plan and completion date. Follow up to assure successful implementation and follow-through and take corrective action in the event of failure to meet assigned objectives.
Forecasting: Monthly forecasting of operating staff and cost expenditures. Business planning in line with forecasted sales and costs including guidance to department heads.
P & L Statement: Critique Monthly review of financial statement in order to correct problems, assure spending is in line and to plan for future business.
Staff Relations: Develop a high level of loyalty to the hotel and to the company in order to reduce turnover and increase employee morale. Communicate, coach, and assist in staff development.
Staff Evaluation: Conduct performance appraisal and personal development plans for management staff. Identify substandard performance of individual managers and outline improvement action, including taking corrective or disciplinary measures.
Staff Hiring: Assure level of experience, knowledge and ability to meet job requirements of all hotel management.
Cost Controls: Review controls and always assure adherence in order to protect the hotel's property/assets. Wage and Salary Administration Review all wage and salary increases assuring compliance with wage scales and compensation philosophies as outlined by the Company.
Future Business: Quarterly review of future bookings of room nights and banquet sales, early identification of weak periods, implementing yield management practices.
Pricing: Quarterly review of pricing including review of cost increases and competitive pricing in room rates, restaurant, lounge and banquet areas. Assure recommendation and implementation of price increases on a timely basis.
Inspection: Regular personal inspection of guest rooms, public areas, back of house, banquet function set-ups. Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance and operating departments.
Guest Service: Through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees. Establish and implement guest service standards for all departments, periodically review, identify problems and corrective actions.
Property Maintenance: Assure that an on-going program is followed in regular repair and upkeep of the facility, landscape and equipment by developing and implementing a preventive maintenance program.
Marketing Plan: In collaboration with Director of Marketing, development of annual sales and marketing plan and monitoring implementation of marketing plan action steps.
Sales Management: In collaboration with Director of Sales, regular review of sales solicitation activities, room nights productivity and group room rates sold by the sales department.
Food and Beverage Promotion: Monitor the success of F&B promotion programs. Take corrective actions as required. Monitor sales levels in order to take steps to reverse negative sales trends.
Accounts Receivable: Maintain credit policies at Front Office, Sales and Catering. Supervise collections of major accounts, review of aging reports and approval of write-offs. Front Office Management Regular review of Front Office results in order to maximize room revenue. Identify problem areas and initiate solutions.
Community Relations: Represent the hotel within the local community, positioning the hotel as a good corporate citizen that is involved and supportive of community affairs.
This job description is a general description of the essential job functions. It is not intended to describe all the duties the position may perform.
MINIMUM QUALIFICATIONS:
Any combination of education and experience equivalent to:
Associate's degree in business administration, hospitality and tourism, or other applicable field of study preferred but not required; AND
Minimum six (6) years of experience in hotel management; OR
Any combination of education, training or experience that provides the required knowledge, skills and abilities is acceptable.
PHYSICAL:
Requires finger agility, grasping, writing, constant standing, sitting, frequent walking, repetitive motions, hearing, visual insight, and may, on occasion, have to lift and carry up to 35 pounds.
SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES:
Effectively communicate verbally and in writing with internal and external customers, some of whom will require high levels of patience and diplomacy to defuse issues, collect and analyze accurate information, and resolve opportunities.
Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
Ability to access and accurately input information using a moderately complex computer system, including property management systems.
Computer skills adequate to serve as an end user of hotel property management systems and Microsoft Office Suite products.
Interpersonal skills to provide overall guest satisfaction and effectively lead a hotel management team.
Ability to multi-task and work under pressure to navigate stressful situations during busy periods. Maintain a sense of urgency when following up with internal and external customers.
Knowledge of hotel accounting principles and financial strategies.
Knowledge of Food & Beverage operations, including full-service restaurants, and Banquets and Catering events.
Knowledge of hotel Front Office operations, Housekeeping standards, and safety and security protocols.
Knowledge of hotel Sales, Marketing, and Revenue Management strategies and best practices.
Why join our Hospitality Management team?
Competitive salaries
Potential for annual bonus
Outstanding medical, dental, and vision benefits coverage
Wellness program with annual bonus of up to $600
401K retirement plan with employer matching program
Paid Time Off (PTO) and paid Holidays
Hilton brand hotel discounts for you, your family, and your friends
YMCA membership monthly discount
Friendly and supportive work environments with an amazing team of hospitality professionals
Employee learning and growth opportunities
#J-18808-Ljbffr
At Biltmore Farms we are continuing George Vanderbilt's legacy of hospitality and community enrichment here in Asheville, North Carolina. We are looking for self-motivated leaders who have a passion for hotel operations.
JOB SUMMARY
Provide leadership and guidance to overall hotel operation to ensure consistent quality service is provided. Responsible for supporting the hotel staff in delivering outstanding guest and team member experiences. The General Manager will actively lead the overall success of the hotel by meeting or exceeding planned objectives for revenue and profit and ensuring guest satisfaction and product quality standards are met. General Manager is knowledgeable about entire hotel facility and works in collaboration with all facets of the hotel operation including all Room operations, Food & Beverage operations, Engineering, Sales, Finance, Revenue Management, and Human Resources. Required to manage the hotel property in accordance with hotel brand and company standards to achieve a friendly atmosphere of superior service and product quality.
RESPONSIBILITIES:
Be readily available and effectively communicate with each team member, coordinate the operation of everyone's department and special projects, and assist in identifying problems and solutions.
Guide managers in dealing with the hotel's problems and opportunities in order to best serve the financial interests of the property.
Operating Budget: Development of annual operating budget which will serve as an operating plan and define required levels of achievement. Assure achievement of annual budget in revenues, costs and profits through accounting diligence and expenditure controls and proficient accounting practices.
Departmental Objectives: Set written priorities and key objectives for each department head including action plan and completion date. Follow up to assure successful implementation and follow-through and take corrective action in the event of failure to meet assigned objectives.
Forecasting: Monthly forecasting of operating staff and cost expenditures. Business planning in line with forecasted sales and costs including guidance to department heads.
P & L Statement: Critique Monthly review of financial statement in order to correct problems, assure spending is in line and to plan for future business.
Staff Relations: Develop a high level of loyalty to the hotel and to the company in order to reduce turnover and increase employee morale. Communicate, coach, and assist in staff development.
Staff Evaluation: Conduct performance appraisal and personal development plans for management staff. Identify substandard performance of individual managers and outline improvement action, including taking corrective or disciplinary measures.
Staff Hiring: Assure level of experience, knowledge and ability to meet job requirements of all hotel management.
Cost Controls: Review controls and always assure adherence in order to protect the hotel's property/assets. Wage and Salary Administration Review all wage and salary increases assuring compliance with wage scales and compensation philosophies as outlined by the Company.
Future Business: Quarterly review of future bookings of room nights and banquet sales, early identification of weak periods, implementing yield management practices.
Pricing: Quarterly review of pricing including review of cost increases and competitive pricing in room rates, restaurant, lounge and banquet areas. Assure recommendation and implementation of price increases on a timely basis.
Inspection: Regular personal inspection of guest rooms, public areas, back of house, banquet function set-ups. Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance and operating departments.
Guest Service: Through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees. Establish and implement guest service standards for all departments, periodically review, identify problems and corrective actions.
Property Maintenance: Assure that an on-going program is followed in regular repair and upkeep of the facility, landscape and equipment by developing and implementing a preventive maintenance program.
Marketing Plan: In collaboration with Director of Marketing, development of annual sales and marketing plan and monitoring implementation of marketing plan action steps.
Sales Management: In collaboration with Director of Sales, regular review of sales solicitation activities, room nights productivity and group room rates sold by the sales department.
Food and Beverage Promotion: Monitor the success of F&B promotion programs. Take corrective actions as required. Monitor sales levels in order to take steps to reverse negative sales trends.
Accounts Receivable: Maintain credit policies at Front Office, Sales and Catering. Supervise collections of major accounts, review of aging reports and approval of write-offs. Front Office Management Regular review of Front Office results in order to maximize room revenue. Identify problem areas and initiate solutions.
Community Relations: Represent the hotel within the local community, positioning the hotel as a good corporate citizen that is involved and supportive of community affairs.
This job description is a general description of the essential job functions. It is not intended to describe all the duties the position may perform.
MINIMUM QUALIFICATIONS:
Any combination of education and experience equivalent to:
Associate's degree in business administration, hospitality and tourism, or other applicable field of study preferred but not required; AND
Minimum six (6) years of experience in hotel management; OR
Any combination of education, training or experience that provides the required knowledge, skills and abilities is acceptable.
PHYSICAL:
Requires finger agility, grasping, writing, constant standing, sitting, frequent walking, repetitive motions, hearing, visual insight, and may, on occasion, have to lift and carry up to 35 pounds.
SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES:
Effectively communicate verbally and in writing with internal and external customers, some of whom will require high levels of patience and diplomacy to defuse issues, collect and analyze accurate information, and resolve opportunities.
Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
Ability to access and accurately input information using a moderately complex computer system, including property management systems.
Computer skills adequate to serve as an end user of hotel property management systems and Microsoft Office Suite products.
Interpersonal skills to provide overall guest satisfaction and effectively lead a hotel management team.
Ability to multi-task and work under pressure to navigate stressful situations during busy periods. Maintain a sense of urgency when following up with internal and external customers.
Knowledge of hotel accounting principles and financial strategies.
Knowledge of Food & Beverage operations, including full-service restaurants, and Banquets and Catering events.
Knowledge of hotel Front Office operations, Housekeeping standards, and safety and security protocols.
Knowledge of hotel Sales, Marketing, and Revenue Management strategies and best practices.
Why join our Hospitality Management team?
Competitive salaries
Potential for annual bonus
Outstanding medical, dental, and vision benefits coverage
Wellness program with annual bonus of up to $600
401K retirement plan with employer matching program
Paid Time Off (PTO) and paid Holidays
Hilton brand hotel discounts for you, your family, and your friends
YMCA membership monthly discount
Friendly and supportive work environments with an amazing team of hospitality professionals
Employee learning and growth opportunities
#J-18808-Ljbffr