Bluestone Software
Lead IT Consultant
Bluestone Software, Ann Arbor, Michigan, us, 48113
What’s behind one of the world’s top public restaurant brands? Fun and innovative franchise and corporate team members who are driven to win. Inspired to make each day better than the last, people may join for different reasons but what motivates them to stay are the passionate and talented colleagues who want this to be the best pizza company in every neighborhood.And, we’re having fun doing it! Whether debuting technology firsts, or creating delicious new menu items, we’re dedicated to our customers and focused on making great pizza and more in approximately 11,250 stores in 75 markets around the world.Job Description
(20%) Operational TrainingDevelop overall strategy to implement DPII IS tools’ training requests
External :
Develop and/or restructure IS tools for International markets and provide ongoing support and analysis for effective utilization of these toolsTrain markets on how to effectively use data gathered in Pulse Web Reporting (PWR), Pulse, Online Ordering, PWR OER, Blueprint for Profit, High Performance University, International Online Ordering (OLO) and other IS solutions to improve their store operationsDevelop a training strategy for DPII IS tools and Pulse modulesCreate a plan to support the training strategyDevelop the materials required for the training plans with Manager – Training & Global Support Services to ensure compliance with country specific informationCollaborate with international management to determine a training schedule for store team membersRecord results to establish training baselinesPartner with Manager - Training & Global Support Services to provide actual training modules for both Domestic and International requestsDevelop hardware and infrastructure training modulesInternal:Develop IS tools for DPII field personnel and provide ongoing support and analysis for effective utilization of these toolsPartner with PulseCare managers to review current training needsDevelop training modules specific to PulseCare requestsAssist with best practices review for Level 1 and Level 3 techniciansCollaborate with international management to determine a training schedule for DPII field personnel(20%) Communicate with International Markets
Maintain open communication with area leaders and “In-Country” personnel
Weekly calls with Area Leaders to get updatesRespond to questions and concerns from operations or IT personnelDiscuss DPII IS solutions’ software needs, hardware needs and associated costs with potential new customers or existing customersOrganize and manage PULSE and other IS solutions’ rollout schedule with in-country personnelTroubleshoot and resolve reported issuesSupport the process that provides successful development, testing and deployment of all new IS systems’ product hardware and software to the international store community including:Maintain positive relationships with all applicable department teams members to ensure accurate and timely deliveryWork with third party vendors (when applicable) to ensure the current processes are maintained and ensure vendor relationships are preservedTest all new software products thoroughly and provide test results to Operations Technology Coordinator and IS Engineering teamsEscalate any product issues to Project Coordinator and Management for prioritization(20%) New Market Configuration and Training with International MarketsTravel to international locations and:
Train IT staff on DPII IS solutions’ configurations and setupTrain IT staff on basic support and system useTrain Office staff on DPII IS solutions’ use and reportingTrain in store personnel on DPII IS solutions’ useTrain DPII field personnel on IS solutions’ useAssist in translating IS tools’ to native languagesWork through issues and communicate with Development as needed(15%) On Site SupportTravel to international locations when requested by the customer or as needed
Provide consultation and/or support as needed on:Requirements gathering for new requestsAssistance for new store growthAssistance with upgrades/conversionsAdditional training as neededTraining on Pulse, Pulse Web Reporting (PWR), PWR OER, international online ordering (OLO), Blueprint for Profit, etc.(15%) “New and Retrofit Store” DeploymentPerform all new and conversion DPII IS solutions’ store deployments.
Manage, and maintain strategic goals and objectives as they relate to store deploymentReview deployment metrics to ensure compliance to objectivesEnsure store conversions meet minimum objectivesMaintain awareness of new technology for software deploymentKeep International customers aware of current technology and coming technology so they can plan appropriatelyWork closely with E Commerce team to deploy International OLO solutionsEnsure consistency between deployment, staging, and sales to ensure compliance with objectivesProcess franchisee questions regarding simple billing questions in a timely fashionAssist in upgrade initiatives during scheduled DPII IS solutions’ releases(10%) Customer Acceptance TestingPerform customer acceptance testing for all new DPII IS solutions’ software releases to ensure international functionality is not adversely affected and works properly
Gather operating requirements for government certification (if needed)Test and certify all new software functionality prior to deploymentReview customer requirements to ensure all documented functionality is testedRecord all test results to be stored in a centralized locationCommunicate test results with project coordinator and Operations Technology management teamQualifications
Minimum 2 years of project support experience, primarily project task scheduling and managing multiple relationships with project stakeholders including internal and external clientsExperience in software deployment applications including SMS or similar products preferredExperience or familiarity with:Project planning, project scheduling and issue identificationMicrosoft Office, specifically Excel, Visio, and ProjectAbility to communicate with all levels of the organizationAbility to speak Spanish, Portugese, French, Hindi, Mandarin or Arabic preferred. Other second languages are still a plus however.Excellent organization and time management skills to ensure project completionSoftware installation, configuration, training and store operations background is highly desiredMust be able and willing to travel to international countries (25-40% of time) – in some cases, staying in-country for 1-3 weeks to complete initial configuration, installation and training of solutions.Ability to accommodate cultural differences when travelling to foreign countriesAdditional Information
***MUST speak Spanish (will be traveling throughout Mexico & South America for on-site support and trainin of POS systems at new Domino's**
Can be located in Ann Arbor, MI or South Florida
#J-18808-Ljbffr
(20%) Operational TrainingDevelop overall strategy to implement DPII IS tools’ training requests
External :
Develop and/or restructure IS tools for International markets and provide ongoing support and analysis for effective utilization of these toolsTrain markets on how to effectively use data gathered in Pulse Web Reporting (PWR), Pulse, Online Ordering, PWR OER, Blueprint for Profit, High Performance University, International Online Ordering (OLO) and other IS solutions to improve their store operationsDevelop a training strategy for DPII IS tools and Pulse modulesCreate a plan to support the training strategyDevelop the materials required for the training plans with Manager – Training & Global Support Services to ensure compliance with country specific informationCollaborate with international management to determine a training schedule for store team membersRecord results to establish training baselinesPartner with Manager - Training & Global Support Services to provide actual training modules for both Domestic and International requestsDevelop hardware and infrastructure training modulesInternal:Develop IS tools for DPII field personnel and provide ongoing support and analysis for effective utilization of these toolsPartner with PulseCare managers to review current training needsDevelop training modules specific to PulseCare requestsAssist with best practices review for Level 1 and Level 3 techniciansCollaborate with international management to determine a training schedule for DPII field personnel(20%) Communicate with International Markets
Maintain open communication with area leaders and “In-Country” personnel
Weekly calls with Area Leaders to get updatesRespond to questions and concerns from operations or IT personnelDiscuss DPII IS solutions’ software needs, hardware needs and associated costs with potential new customers or existing customersOrganize and manage PULSE and other IS solutions’ rollout schedule with in-country personnelTroubleshoot and resolve reported issuesSupport the process that provides successful development, testing and deployment of all new IS systems’ product hardware and software to the international store community including:Maintain positive relationships with all applicable department teams members to ensure accurate and timely deliveryWork with third party vendors (when applicable) to ensure the current processes are maintained and ensure vendor relationships are preservedTest all new software products thoroughly and provide test results to Operations Technology Coordinator and IS Engineering teamsEscalate any product issues to Project Coordinator and Management for prioritization(20%) New Market Configuration and Training with International MarketsTravel to international locations and:
Train IT staff on DPII IS solutions’ configurations and setupTrain IT staff on basic support and system useTrain Office staff on DPII IS solutions’ use and reportingTrain in store personnel on DPII IS solutions’ useTrain DPII field personnel on IS solutions’ useAssist in translating IS tools’ to native languagesWork through issues and communicate with Development as needed(15%) On Site SupportTravel to international locations when requested by the customer or as needed
Provide consultation and/or support as needed on:Requirements gathering for new requestsAssistance for new store growthAssistance with upgrades/conversionsAdditional training as neededTraining on Pulse, Pulse Web Reporting (PWR), PWR OER, international online ordering (OLO), Blueprint for Profit, etc.(15%) “New and Retrofit Store” DeploymentPerform all new and conversion DPII IS solutions’ store deployments.
Manage, and maintain strategic goals and objectives as they relate to store deploymentReview deployment metrics to ensure compliance to objectivesEnsure store conversions meet minimum objectivesMaintain awareness of new technology for software deploymentKeep International customers aware of current technology and coming technology so they can plan appropriatelyWork closely with E Commerce team to deploy International OLO solutionsEnsure consistency between deployment, staging, and sales to ensure compliance with objectivesProcess franchisee questions regarding simple billing questions in a timely fashionAssist in upgrade initiatives during scheduled DPII IS solutions’ releases(10%) Customer Acceptance TestingPerform customer acceptance testing for all new DPII IS solutions’ software releases to ensure international functionality is not adversely affected and works properly
Gather operating requirements for government certification (if needed)Test and certify all new software functionality prior to deploymentReview customer requirements to ensure all documented functionality is testedRecord all test results to be stored in a centralized locationCommunicate test results with project coordinator and Operations Technology management teamQualifications
Minimum 2 years of project support experience, primarily project task scheduling and managing multiple relationships with project stakeholders including internal and external clientsExperience in software deployment applications including SMS or similar products preferredExperience or familiarity with:Project planning, project scheduling and issue identificationMicrosoft Office, specifically Excel, Visio, and ProjectAbility to communicate with all levels of the organizationAbility to speak Spanish, Portugese, French, Hindi, Mandarin or Arabic preferred. Other second languages are still a plus however.Excellent organization and time management skills to ensure project completionSoftware installation, configuration, training and store operations background is highly desiredMust be able and willing to travel to international countries (25-40% of time) – in some cases, staying in-country for 1-3 weeks to complete initial configuration, installation and training of solutions.Ability to accommodate cultural differences when travelling to foreign countriesAdditional Information
***MUST speak Spanish (will be traveling throughout Mexico & South America for on-site support and trainin of POS systems at new Domino's**
Can be located in Ann Arbor, MI or South Florida
#J-18808-Ljbffr