Concentrix
Salesforce Senior Solution Architect
Concentrix, Iowa, Louisiana, United States, 70647
Concentrix Salesforce Senior Solution Architect
Location: Work-at-Home, IowaWe're Concentrix, a new breed of tech company — Human-centered, Tech-powered, Intelligence-fueled. We create game-changing solutions across the enterprise that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.Job Description:As a Solution Architect specializing in Salesforce, you will be responsible for designing and implementing solutions that enhance the Salesforce platform to meet business needs. You will work closely with stakeholders to identify requirements, create detailed solutions designs, and lead scalable Salesforce projects. Your role will also involve mentoring, ensuring Salesforce best practices, and staying updated with the latest Salesforce advancements.Key Responsibilities:Leadership:Leads and mentors a team of Salesforce practitioners.Ensures adherence to best practices in Salesforce.Solution Design:Participates in and leads pre-sales meetings and sales opportunities.Establishes scalable solutions aligned with client needs, estimates level of effort, and prepares proposals.Leads customer requirements definition and solution design workshops.Project Delivery:Oversees and leads the design, build, and run of Salesforce Solutions.Assesses and makes recommendations on business processes and project solutions.Works closely with clients to assess their architecture and architects solutions that meet their requirements.Contact Center:Designs and implements best in class Salesforce based call center solutions.Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience.Industry Knowledge:Applies industry-specific knowledge to develop tailored Salesforce solutions.Stays informed about industry trends and leverages Salesforce Industry Cloud solutions.Continuous Improvement and Innovation:Stays updated with the latest Salesforce features and releases.Provides training and support to end-users, clients, and project teams.Documentation:Creates and maintains comprehensive documentation for all solution designs and implementations.Skills:A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce.10+ years of experience in enterprise software applications.Expert in Service Cloud.Strong knowledge of Salesforce and integrations with other systems.Experience with Salesforce Einstein and AI-driven solutions.Required Qualifications:Education:
Minimum Bachelor’s degree in Computer Science, Information Technology, or related field.Salesforce Certifications:
Administrator, Service Cloud, Contact Center, Architect Level and other Salesforce Certifications, a plus.Soft Skills:Excellent problem-solving and analytical skills.Excellent communication and interpersonal skills.Team player with ability to work collaboratively in a team environment.Attention to detail and commitment to delivering high-quality solutions.Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.For more information regarding your EEO rights as an applicant, please visit the following websites:
#J-18808-Ljbffr
Location: Work-at-Home, IowaWe're Concentrix, a new breed of tech company — Human-centered, Tech-powered, Intelligence-fueled. We create game-changing solutions across the enterprise that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.Job Description:As a Solution Architect specializing in Salesforce, you will be responsible for designing and implementing solutions that enhance the Salesforce platform to meet business needs. You will work closely with stakeholders to identify requirements, create detailed solutions designs, and lead scalable Salesforce projects. Your role will also involve mentoring, ensuring Salesforce best practices, and staying updated with the latest Salesforce advancements.Key Responsibilities:Leadership:Leads and mentors a team of Salesforce practitioners.Ensures adherence to best practices in Salesforce.Solution Design:Participates in and leads pre-sales meetings and sales opportunities.Establishes scalable solutions aligned with client needs, estimates level of effort, and prepares proposals.Leads customer requirements definition and solution design workshops.Project Delivery:Oversees and leads the design, build, and run of Salesforce Solutions.Assesses and makes recommendations on business processes and project solutions.Works closely with clients to assess their architecture and architects solutions that meet their requirements.Contact Center:Designs and implements best in class Salesforce based call center solutions.Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience.Industry Knowledge:Applies industry-specific knowledge to develop tailored Salesforce solutions.Stays informed about industry trends and leverages Salesforce Industry Cloud solutions.Continuous Improvement and Innovation:Stays updated with the latest Salesforce features and releases.Provides training and support to end-users, clients, and project teams.Documentation:Creates and maintains comprehensive documentation for all solution designs and implementations.Skills:A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce.10+ years of experience in enterprise software applications.Expert in Service Cloud.Strong knowledge of Salesforce and integrations with other systems.Experience with Salesforce Einstein and AI-driven solutions.Required Qualifications:Education:
Minimum Bachelor’s degree in Computer Science, Information Technology, or related field.Salesforce Certifications:
Administrator, Service Cloud, Contact Center, Architect Level and other Salesforce Certifications, a plus.Soft Skills:Excellent problem-solving and analytical skills.Excellent communication and interpersonal skills.Team player with ability to work collaboratively in a team environment.Attention to detail and commitment to delivering high-quality solutions.Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.For more information regarding your EEO rights as an applicant, please visit the following websites:
#J-18808-Ljbffr