Head of Enterprise Program Management Office

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. We are currently seeking a seasoned, multi-disciplinary expert to fill the role of Head of Enterprise Program Management Office (ePMO). This role reports directly to the Global Head of Enterprise Change Management (ECM) and is a key part of a newly created team designed to enhance change management capabilities across the enterprise. The ideal candidate will have a focus on proactive strategic leadership and will be responsible for managing multiple initiatives through the direct management of a group of managers. If you are a seasoned leader with extensive business experience and broad functional expertise, we would like to hear from you. Major Duties Center of Expertise (CoE): Develop and provide standards, guidance, and templates for end-to-end program delivery, tailored by program type. Support federated program/project management offices to adopt enterprise standards. Hold overall accountability for setting the vision and expectations of performance management and career development programs to enhance program management talent, skills, and capabilities. Program Delivery: Work with senior leadership/sponsors to drive execution, manage risk, ensure proper resources and prioritization. Lead team of PMs supporting highly complex programs that are enterprise priority initiatives (Tier 1 level changes). Oversee portfolio program management, ensuring alignment of program outcomes with strategic objectives. Portfolio Delivery Execution: Enabling and centralizing enterprise program delivery standards for value-driven execution with risk guardrails in mind. Ensure Return on Investment (ROI) for initiatives. Collaborate with ECM peers on continuous improvement, e.g., increasing status reporting automation. Stakeholder Management: Identify all potential stakeholders who will be affected by the project or who have influence or power over it. Understand stakeholder expectations and their potential impact on the project, assessing their interest, influence, and potential impact. Develop and implement a plan to engage stakeholders throughout the project, involving regular communication and consultation. Ensure clear, consistent, and timely communication with stakeholders regarding project progress, changes, and any issues that arise. Build and maintain positive relationships with stakeholders, managing any conflicts or issues that arise. Monitor and manage stakeholder satisfaction throughout the project, addressing any issues or concerns. Manage changes in stakeholder expectations or requirements, ensuring these are reflected in project plans and deliverables. Change / Risk Management: Partner with Organizational Change Management (OCM) to ensure change readiness and adoption. Display a balanced, cross-functional perspective, liaising with the business to improve efficiency, effectiveness, and productivity. Knowledge, Skills & Experience Required: A successful candidate for the Head of an Enterprise Program Management Office (PMO) would have at least 10-15 years of direct PMO experience. Additionally, the candidate will possess: A delivery mindset with curiosity to learn, challenge, and enhance processes. Demonstrated success in leading enterprise-wide strategic initiatives within a leadership role, managing teams and large-scale projects or programs. Knowledge of global financial institutions with complex organizational structures and regulatory requirements. Knowledge of full lifecycle delivery SDLC, Agile/Scrum, demand & capacity management. A College or University degree; MBA or relevant advanced degree preferred. This job description is intended to provide a general guide to the duties and responsibilities of the role and is not intended to be an exhaustive list of all duties and responsibilities. The role may be required to undertake additional tasks as required by the business.

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