SENIOR DEPARTMENTAL SYSTEMS ANALYST (TAP)

Performs systems analysis and coordinates the development of systems and/or applications of a specified function or area within a department. This position works with multiple vendors managing multi-million-dollar card procurements and forecasting of fare media fulfilling order requests and supports the testing of regionally deployed fare collection hardware and software.Researches functional areas to determine information systems needsPerforms requirements analyses, feasibility studies, and prepares project proposals for the development, enhancement, and maintenance of an information system specific to assigned departmentDesigns technical systems specificationsProvides input to consultants regarding systems needs and acceptability of alternativesEvaluates systems to ensure that requirements are properly satisfiedVerifies vendor compliance with contract and work planMonitors systems performance and responds to systems emergenciesTroubleshoots, analyzes, and resolves system problemsPrepares cost/benefit analysis reports for information processing systems and develops associated justifications for the acquisition of systems products and servicesPrepares reports, systems training manuals, and technical systems documentationCreates and modifies microcomputer programsDevelops advanced microcomputer analytical models and report programs using specified software packagesDesigns advanced decision support tools and models used for decision makingParticipates in department information security, disaster recovery, and safety programsParticipates in evaluation and awards of contracts to information systems vendorsOversees, trains, and motivates assigned staffContributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out.May be required to perform other related job duties.Minimum QualificationsA combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:Education:

Bachelor's Degree in Computer Science, Information Systems, or a related fieldExperience:

Three years of relevant experience performing systems analysis or computer programming work; some positions in this class may require specialized experience in area of assignmentCertifications/Licenses/Special Requirements:

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functionsPreferred QualificationsPreferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.Experience analyzing excel spreadsheets to identify issues and trends in data sets.Experience requesting and receiving orders and approvals from multiple stakeholders such as customers, vendors, and management to ensure timely coordination and completion of deliverables.Knowledge ofTheories, principles, and practices of specified application areas, systems analysis, and statistical methodsApplicable local, state, and federal laws, rules, and regulations governing information systemsCapabilities of large-scale computer systemsPrinciples of supervisionSkill inAnalyzing and designing data processing systems in a specified application areaManaging projects, applications, and programsTroubleshooting system problemsNavigating and customizing web-based collaborative platforms, such as SharePointAnalyzing situations, identifying problems, and recommending solutionsExercising sound judgment and creativity in making decisionsCommunicating effectively orally and in writingInteracting professionally with various levels of Metro employees and outside representativesTraining users in implemented systemsAbility toPerform complex systems analyst workPrepare comprehensive reports and correspondenceDetermine strategies to achieve goalsMeet tight time constraints and deadlinesMulti-task and work in a fast paced, team-oriented environmentThink and act independentlyUnderstand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreementsWork effectively in a team environmentInterface with internal business units; create and foster effective partnerships with internal stakeholdersRead, write, speak, and understand EnglishSpecial ConditionsThe physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.Working ConditionsTypical office situationClose exposure to computer monitors and video screenPhysical Effort RequiredSitting at a desk or tableOperate a telephone or other telecommunications device and communicate through the mediumType and use a keyboard and mouse to perform necessary computer-based functionsCommunicating through speech in the English language required

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