Resort Group
Director of Front Office
Resort Group, Steamboat Springs, Colorado, United States, 80487
Resort Group Director of Front Office
Steamboat Springs, Colorado We have a unique opportunity for a Director of Front Office! Work with a dedicated group of locals in beautiful Steamboat Springs, CO! Annual Salary:
$64,000-75,000 DOE with a minimum of 40-45 hours per week. PERKS AND MORE: Paid Time Off Vision Plan 401K Retirement plan with company match Life Insurance Discounts on Activities & Events Competitive Pay Professional Work Environment Great Employee Parties! Summary:
Responsible for developing and maintaining excellent guest service in the areas of front desk, bell service, and shuttle operations. Oversees all front office and shuttle department activities at the main front desk and centralized shuttle operations. Sets policy, reviews procedures, designs, and implements systems for coordination and communication with other key departments for guest/owner needs. Develops radio protocols, driver protocols, implements training procedures, hires and disciplines staff, and directly oversees the Front Office Manager. Reviews front office schedules and approves staffing needs. Develops and adheres to departmental budgets and monitors labor and department costs and charges. Assists the executive team with shuttle contract negotiations, oversight of legal compliance, and reviews vendor & shuttle invoices. Performs fleet management processes related to leased & owned vehicles, repairs, maintenance, and filing insurance claims in the event of damage/accidents. Holds independent decision authority for guest & owner refunds and coordinates vendor access. Key Responsibilities: Develop and maintain excellent guest service. Oversee front office and shuttle department activities. Set policies and review procedures. Implement training procedures and hire staff. Review schedules and approve staffing needs. Monitor departmental budgets and costs. Assist with shuttle contract negotiations. Manage fleet-related processes.
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Steamboat Springs, Colorado We have a unique opportunity for a Director of Front Office! Work with a dedicated group of locals in beautiful Steamboat Springs, CO! Annual Salary:
$64,000-75,000 DOE with a minimum of 40-45 hours per week. PERKS AND MORE: Paid Time Off Vision Plan 401K Retirement plan with company match Life Insurance Discounts on Activities & Events Competitive Pay Professional Work Environment Great Employee Parties! Summary:
Responsible for developing and maintaining excellent guest service in the areas of front desk, bell service, and shuttle operations. Oversees all front office and shuttle department activities at the main front desk and centralized shuttle operations. Sets policy, reviews procedures, designs, and implements systems for coordination and communication with other key departments for guest/owner needs. Develops radio protocols, driver protocols, implements training procedures, hires and disciplines staff, and directly oversees the Front Office Manager. Reviews front office schedules and approves staffing needs. Develops and adheres to departmental budgets and monitors labor and department costs and charges. Assists the executive team with shuttle contract negotiations, oversight of legal compliance, and reviews vendor & shuttle invoices. Performs fleet management processes related to leased & owned vehicles, repairs, maintenance, and filing insurance claims in the event of damage/accidents. Holds independent decision authority for guest & owner refunds and coordinates vendor access. Key Responsibilities: Develop and maintain excellent guest service. Oversee front office and shuttle department activities. Set policies and review procedures. Implement training procedures and hire staff. Review schedules and approve staffing needs. Monitor departmental budgets and costs. Assist with shuttle contract negotiations. Manage fleet-related processes.
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