Better Talent by Laveer & Co.
Director of Front Office
Better Talent by Laveer & Co., Steamboat Springs, Colorado, United States, 80487
COMPANY OVERVIEW:
At Resort Group, we’re dedicated to creating unforgettable experiences and upholding the highest standards in property management and hospitality. Through our authentic, reliable, and ethical approach, we serve both our homeowners and guests while cultivating a positive, collaborative work environment for our team. We offer comprehensive training, celebrate achievements through our "I C A STAR" program, and engage in meaningful community involvement. Our workplace culture is guided by our R.E.S.O.R.T. values—Respectful, Ethical, Sincere, Observant, Reliable, and Truthful—principles we uphold in every interaction with guests, homeowners, and one another. We recognize and celebrate our team’s hard work with instant recognition, competitive pay and benefits, discounted lodging pricing, and events everyone looks forward to, including team-building activities and festive celebrations throughout the year. If you’re ready to thrive in a dynamic, values-driven organization that celebrates your contributions and supports your growth, Resort Group is the place for you.
POSITION SUMMARY:
Are you an energetic, people-focused leader with a knack for multitasking and a passion for delivering exceptional service? This position is perfect if you’ve been looking for a challenging and varied role where every day is different. As the
Director of Front Office,
you’ll be central to ensuring outstanding guest service across our front desk, bell service, and shuttle operations. From overseeing daily activities at the main front desk to managing shuttle logistics and fleet operations, this position offers you the chance to lead a high-performing team and make impactful, independent decisions in a fast-paced environment. In this role, you’ll design and implement policies and procedures that improve communication and efficiency, ensuring seamless coordination with other departments to meet guest and owner needs. You’ll take charge of hiring, training, and developing a team of dedicated front office and shuttle staff, establishing protocols that drive safety, service quality, and operational success. Additionally, you’ll dive into budget management, labor cost monitoring, and shuttle contract negotiations, working closely with our executive team on strategic initiatives. If you’re ready to step into a hands-on role where you can use your leadership, organizational, and problem-solving skills, we invite you to apply! RESPONSIBILITIES: Deliver
top-notch guest service, fostering a customer-centric environment across the department. Oversee
recruitment, hiring, and development of a skilled, service-oriented team, managing training, payroll, performance, and ongoing retention. Design and implement
operational procedures and training programs to ensure health, safety, and quality standards for all team members with an understanding of the TRACK reservation system to act as a backup on an as-needed basis. Coordinate and collaborate
with other departments (housekeeping, maintenance, shuttle services) to align guest and owner services, assisting with tasks as needed. Manage
shuttle fleet operations, including hiring, training, scheduling, and safety compliance, while ensuring clean and well-maintained vehicles. Maintain
fleet records, respond to accident inquiries, and ensure compliance with internal SOPs and external insurance requirements. Communicate
effectively with internal teams and external partners to ensure seamless service across all properties and affiliated companies. QUALIFICATIONS: Excellent customer service skills with a dedication to providing outstanding guest experiences. 1-2 years experience in team leadership or supervisory roles in a service-oriented environment, including skills in hiring, training, and team development preferred. Solid problem-solving abilities to handle guest inquiries, resolve team issues, and adapt to changing needs. Excellent communication and coordination skills to effectively collaborate across departments and with external partners. Working knowledge of Microsoft Office and Property Management Systems. Flexible shifts available, peak season hours are 7 am - 11 pm with 3 shifts during this time, off season shifts are 8 am - 5 pm. COMPENSATION & BENEFITS: Annual Salary:
$64,000 - $75,000 based on experience and achievement Bonus:
Discretionary bonuses available Benefits: Paid time off, such as PTO, sick days, and vacation days Health insurance Life insurance Dental insurance Vision insurance Retirement benefits or accounts Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAS Long-term disability insurance Short-term disability insurance Childcare benefits Gym memberships or discounts Wellness programs Employee recognition programs Workplace perks such as recreation activities, food and coffee, and flexible work schedules Schedule:
Available to work all hours, including weekends and holidays, with varying shift schedules.
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Director of Front Office,
you’ll be central to ensuring outstanding guest service across our front desk, bell service, and shuttle operations. From overseeing daily activities at the main front desk to managing shuttle logistics and fleet operations, this position offers you the chance to lead a high-performing team and make impactful, independent decisions in a fast-paced environment. In this role, you’ll design and implement policies and procedures that improve communication and efficiency, ensuring seamless coordination with other departments to meet guest and owner needs. You’ll take charge of hiring, training, and developing a team of dedicated front office and shuttle staff, establishing protocols that drive safety, service quality, and operational success. Additionally, you’ll dive into budget management, labor cost monitoring, and shuttle contract negotiations, working closely with our executive team on strategic initiatives. If you’re ready to step into a hands-on role where you can use your leadership, organizational, and problem-solving skills, we invite you to apply! RESPONSIBILITIES: Deliver
top-notch guest service, fostering a customer-centric environment across the department. Oversee
recruitment, hiring, and development of a skilled, service-oriented team, managing training, payroll, performance, and ongoing retention. Design and implement
operational procedures and training programs to ensure health, safety, and quality standards for all team members with an understanding of the TRACK reservation system to act as a backup on an as-needed basis. Coordinate and collaborate
with other departments (housekeeping, maintenance, shuttle services) to align guest and owner services, assisting with tasks as needed. Manage
shuttle fleet operations, including hiring, training, scheduling, and safety compliance, while ensuring clean and well-maintained vehicles. Maintain
fleet records, respond to accident inquiries, and ensure compliance with internal SOPs and external insurance requirements. Communicate
effectively with internal teams and external partners to ensure seamless service across all properties and affiliated companies. QUALIFICATIONS: Excellent customer service skills with a dedication to providing outstanding guest experiences. 1-2 years experience in team leadership or supervisory roles in a service-oriented environment, including skills in hiring, training, and team development preferred. Solid problem-solving abilities to handle guest inquiries, resolve team issues, and adapt to changing needs. Excellent communication and coordination skills to effectively collaborate across departments and with external partners. Working knowledge of Microsoft Office and Property Management Systems. Flexible shifts available, peak season hours are 7 am - 11 pm with 3 shifts during this time, off season shifts are 8 am - 5 pm. COMPENSATION & BENEFITS: Annual Salary:
$64,000 - $75,000 based on experience and achievement Bonus:
Discretionary bonuses available Benefits: Paid time off, such as PTO, sick days, and vacation days Health insurance Life insurance Dental insurance Vision insurance Retirement benefits or accounts Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAS Long-term disability insurance Short-term disability insurance Childcare benefits Gym memberships or discounts Wellness programs Employee recognition programs Workplace perks such as recreation activities, food and coffee, and flexible work schedules Schedule:
Available to work all hours, including weekends and holidays, with varying shift schedules.
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