Eteam
ServiceNow (HRSD) - Solution Architect
Eteam, Sunnyvale, California, United States, 94087
Title: ServiceNow (HRSD) - Solution Architect
Duration:
6+ Months startLocation:
Sunnyvale, CA (3 days Hybrid (Monday, Tuesday, Wednesday/Thursday))Description:As a ServiceNow Solution Architect (HR), you will be responsible for developing a strong understanding between the business needs of the customer and how the ServiceNow application will support those needs. You will be a part of the design team on the project and will assist in directing the ServiceNow implementation and certifying the solution design of strategic technologies during solution development. This role will build and drive high performing relationships with customers and other stakeholders within the team to ensure high quality delivery of all aspects of solution development.In an operational setting, you will be an integral part of the team responsible for:Gaining full understanding of the customer’s current business processes.Collaborating with stakeholders throughout the organization to capture and document a comprehensive set of business requirements.Executing FIT/GAP workshops and defining target process designs aligned with ServiceNow HRSD capabilities.Configuring the ServiceNow HRSD application to achieve the client’s business requirements.Creating the functional designs and collaborating with the technical (offshore) team for any gaps (interfaces, custom development) that should be solved.Writing test scenarios and executing functional testing.Assisting in integration testing.Supporting customers during UAT.Creating training material and conducting training of customers.Assisting with the architectural design and impact analysis for (new) requirements.Assisting with estimation and planning of project activities.Staying up to date with the latest capabilities, functions and features in ServiceNow HRSD and spreading this knowledge with the team.Contributing to building and implementing technical best practices and procedures.Qualifications:Minimum of 8 years of hands-on experience, and you have been involved in multiple ServiceNow implementation projects as a ServiceNow application consultant.Consulting experience in gathering requirements, creating user stories, conducting demos, mapping customer’s HR processes to ServiceNow HRSD capabilities and specific HR modules within HRSD and sharing best practices from past projects on how other clients have met the HR challenges using ServiceNow HRSD module.Experience in leading Client workshops with customers across HR business units.Experience implementing the following HRSD components: Case, HR Services, Knowledge, EDM, Employee Relations, Lifecycle events (onboarding and offboarding), Notifications, Surveys, Reports and Dashboards.Ability to listen, interpret, strategize and consult on HR processes and map them to HRSD capabilities and solutions.Excellent interpersonal skills and demonstrated customer centric approach to work.Excellent communication skills, both verbal and written.Excellent reporting and presentation skills.You can work independently, as well as in project teams and take ownership and responsibility.Bonus Points:Proficient in Employee Service Center.You are CIS-ServiceNow HRSD certified or are willing to achieve this certification soon; Other ServiceNow certifications are a plus.Notes:Strong Communication.More functional with technical knowledge with configuration.HRSD Domain.Implementation experience.Certification is a plus.
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Duration:
6+ Months startLocation:
Sunnyvale, CA (3 days Hybrid (Monday, Tuesday, Wednesday/Thursday))Description:As a ServiceNow Solution Architect (HR), you will be responsible for developing a strong understanding between the business needs of the customer and how the ServiceNow application will support those needs. You will be a part of the design team on the project and will assist in directing the ServiceNow implementation and certifying the solution design of strategic technologies during solution development. This role will build and drive high performing relationships with customers and other stakeholders within the team to ensure high quality delivery of all aspects of solution development.In an operational setting, you will be an integral part of the team responsible for:Gaining full understanding of the customer’s current business processes.Collaborating with stakeholders throughout the organization to capture and document a comprehensive set of business requirements.Executing FIT/GAP workshops and defining target process designs aligned with ServiceNow HRSD capabilities.Configuring the ServiceNow HRSD application to achieve the client’s business requirements.Creating the functional designs and collaborating with the technical (offshore) team for any gaps (interfaces, custom development) that should be solved.Writing test scenarios and executing functional testing.Assisting in integration testing.Supporting customers during UAT.Creating training material and conducting training of customers.Assisting with the architectural design and impact analysis for (new) requirements.Assisting with estimation and planning of project activities.Staying up to date with the latest capabilities, functions and features in ServiceNow HRSD and spreading this knowledge with the team.Contributing to building and implementing technical best practices and procedures.Qualifications:Minimum of 8 years of hands-on experience, and you have been involved in multiple ServiceNow implementation projects as a ServiceNow application consultant.Consulting experience in gathering requirements, creating user stories, conducting demos, mapping customer’s HR processes to ServiceNow HRSD capabilities and specific HR modules within HRSD and sharing best practices from past projects on how other clients have met the HR challenges using ServiceNow HRSD module.Experience in leading Client workshops with customers across HR business units.Experience implementing the following HRSD components: Case, HR Services, Knowledge, EDM, Employee Relations, Lifecycle events (onboarding and offboarding), Notifications, Surveys, Reports and Dashboards.Ability to listen, interpret, strategize and consult on HR processes and map them to HRSD capabilities and solutions.Excellent interpersonal skills and demonstrated customer centric approach to work.Excellent communication skills, both verbal and written.Excellent reporting and presentation skills.You can work independently, as well as in project teams and take ownership and responsibility.Bonus Points:Proficient in Employee Service Center.You are CIS-ServiceNow HRSD certified or are willing to achieve this certification soon; Other ServiceNow certifications are a plus.Notes:Strong Communication.More functional with technical knowledge with configuration.HRSD Domain.Implementation experience.Certification is a plus.
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