Labelmaster
Technical Support Representative
Labelmaster, Seattle, Washington, us, 98127
At Labelmaster, we are way more than labels.
We help both small and large businesses take the complexity out of moving and shipping hazardous materials to make the world a safer place. What are hazardous materials? They are things you deal with every day, like lithium batteries in cars and in computers, paints, varnishes, air bags, chemicals and more. And if they are shipped incorrectly, they can cause a lot of damage.
How do we help the world become safer? We sell and manufacture new and innovative products, develop technology and consult for every industry – such as manufacturing, healthcare, automotive, transportation, food and beverages and other businesses. While not too many people know about dangerous goods, we think it is really cool and we think you might have fun with us as we re-invent ourselves and expand into new markets.
We are looking for an experienced Technical Support Representative who:Does not want to work in Corporate AmericaWants to make a difference every day at workWants to have true work/life balanceLoves to learn new thingsHas ideas on how to make things betterBenefits
Health InsuranceDental & Vision InsuranceLife InsuranceMedical & Childcare Flexible Spending AccountsEducation Assistance401(k) with MatchingFitness BankPre-tax Transit ProgramPTO BankPaid HolidaysPaid Diversity DaysVolunteer Time OffReferral Bonus ProgramCompetitive wage ($22-$26 hourly)PurposeTo provide support to users of Labelmaster Software products and services, provide software developer support for Software APIs, support Product Development with feedback, customer insights and improvements, support Software implementations for larger-scale customer projects, support customer engagement and communications for Software releases, triage software subscription issues and limited remote-based IT and/or coordination with IT for Software team members.Essential Functions & Principle AccountabilitiesService Software support tickets for external customersSupport external customer development teams for API consumptionSupport Product Development and Design with customer feedback, including BETA cycles and feedback managementProvide phone support to external customersProvide email support to external customersProvide chat support to external customersProvide walkthroughs of our softwareTeach regular classes on software useProvide DGIS onboarding services and data entryProduce customer support articles and media (Knowledge Base)Change management for support content and mediaSupport internal software applicationsSelf-learning and Peer skill sharingEducation/Training/ExperienceHigh school diploma, GED or equivalent experience requiredAdvanced degree in technical fields preferred or equivalent experience3+ years of Technical support experience preferred2+ years of CRM experience required5+ years of API support experience preferredTechnologyProficient with all computer-based skills required (Typing, MS OS, MS Office suite, CoPilot, etc.)Proficient with support CRM solution workflows, such as ticketing and SLAs requiredSome proficiency with API support tools preferred (e.g. Postman, SoapUI)Some proficiency with software development languages preferred (e.g. JSON, XML, Python, SQL, etc.)EEO Employer – Veterans and IWD are strongly encouraged to applyLabelmaster is proud to be an Equal Employment Opportunity Employer and we are committed to the concept and practice of equal opportunity and affirmative action in all aspects of employment. It is our intent to comply with our duty to provide reasonable accommodations for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to Jay Hollins by emailing jhollins@labelmaster.com.
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We help both small and large businesses take the complexity out of moving and shipping hazardous materials to make the world a safer place. What are hazardous materials? They are things you deal with every day, like lithium batteries in cars and in computers, paints, varnishes, air bags, chemicals and more. And if they are shipped incorrectly, they can cause a lot of damage.
How do we help the world become safer? We sell and manufacture new and innovative products, develop technology and consult for every industry – such as manufacturing, healthcare, automotive, transportation, food and beverages and other businesses. While not too many people know about dangerous goods, we think it is really cool and we think you might have fun with us as we re-invent ourselves and expand into new markets.
We are looking for an experienced Technical Support Representative who:Does not want to work in Corporate AmericaWants to make a difference every day at workWants to have true work/life balanceLoves to learn new thingsHas ideas on how to make things betterBenefits
Health InsuranceDental & Vision InsuranceLife InsuranceMedical & Childcare Flexible Spending AccountsEducation Assistance401(k) with MatchingFitness BankPre-tax Transit ProgramPTO BankPaid HolidaysPaid Diversity DaysVolunteer Time OffReferral Bonus ProgramCompetitive wage ($22-$26 hourly)PurposeTo provide support to users of Labelmaster Software products and services, provide software developer support for Software APIs, support Product Development with feedback, customer insights and improvements, support Software implementations for larger-scale customer projects, support customer engagement and communications for Software releases, triage software subscription issues and limited remote-based IT and/or coordination with IT for Software team members.Essential Functions & Principle AccountabilitiesService Software support tickets for external customersSupport external customer development teams for API consumptionSupport Product Development and Design with customer feedback, including BETA cycles and feedback managementProvide phone support to external customersProvide email support to external customersProvide chat support to external customersProvide walkthroughs of our softwareTeach regular classes on software useProvide DGIS onboarding services and data entryProduce customer support articles and media (Knowledge Base)Change management for support content and mediaSupport internal software applicationsSelf-learning and Peer skill sharingEducation/Training/ExperienceHigh school diploma, GED or equivalent experience requiredAdvanced degree in technical fields preferred or equivalent experience3+ years of Technical support experience preferred2+ years of CRM experience required5+ years of API support experience preferredTechnologyProficient with all computer-based skills required (Typing, MS OS, MS Office suite, CoPilot, etc.)Proficient with support CRM solution workflows, such as ticketing and SLAs requiredSome proficiency with API support tools preferred (e.g. Postman, SoapUI)Some proficiency with software development languages preferred (e.g. JSON, XML, Python, SQL, etc.)EEO Employer – Veterans and IWD are strongly encouraged to applyLabelmaster is proud to be an Equal Employment Opportunity Employer and we are committed to the concept and practice of equal opportunity and affirmative action in all aspects of employment. It is our intent to comply with our duty to provide reasonable accommodations for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to Jay Hollins by emailing jhollins@labelmaster.com.
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