Senior Desktop Support

Start your career with Essel! We are looking for a Senior Desktop Support to support one of our clients in the Menlo Park or San Francisco area. Do you have what it takes to take the next step?Responsibilities:Update and maintain technology knowledgebase with customer-facing and internal troubleshooting documentation.Perform remote and on-site troubleshooting through efficient troubleshooting methodology.Test and deploy hardware and software solutions as part of new deployments, break-fix issues, and move-add-change.Manage end-user technology projects, such as migrations, deployments, and introduce new technology solutions.Requirements:Interpersonal and customer-facing skills.Proven experience as a Senior Desktop Support/IT Technician.Troubleshooting complex technical problems.Proven excellence in customer service, interpersonal, and customer-facing skills.Experience with VDI, Microsoft, Windows 10, virtual desktops, imaging workstations, deploying, and troubleshooting break/fix hardware and peripherals.

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