Desktop Support Technician

Great Opportunity Available in CamarilloJob DescriptionResponsible for effective provisioning, installation, configuration, operation, and maintenance of end user desktop hardware and software and related infrastructure. Adding, removing, or updating user account information, resetting passwords. Answering technical queries and assisting users. Acts as the primary contact for our support desk via phone and ticketing system. Responsibility for documenting the configuration of desktop systems. Troubleshooting and escalating any reported problems to senior staff in a timely manner. Assists in ensuring the deployment of appropriate security patches, hot fixes, and software updates to desktop and laptop computers. Installing, imaging, and configuring new hardware and software. Deploying Dell hardware, docking stations, monitors, laptops, etc. Participates in the development of policies, procedures, and resources that standardize the department. Follows both industry and internal best practices. Enforces IT standards and educates employees about compliance issues. Commits to continuous improvement and learning of products and technologies. Other duties as assigned.Skills Required2+ years of experience troubleshooting desktop systems issues, escalating issues, and determining solutions. Experience with Windows 10/11 and the Active Directory Domain structure, VOIP, MS 365, SharePoint.Skills PreferredExperience with ERP systems is a plus. Experience in integrated online systems, LANs/WANs, telecommunications networks, and application software preferred. CompTIA A+, Microsoft, Cisco certifications encouraged. Degree in Information Systems or related.

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