University of Miami
Desktop Support Technician
University of Miami, Coral Gables, Florida, United States,
Desktop Support TechnicianLocation:
Coral Gables, FL
Time Type:
Full time
Posted On:
23 Days Ago
Job Requisition ID:
R100079291
The Office of Classroom Management (OCM) is responsible for the day-to-day operation and long-range academic space planning, management, and maintenance of classroom spaces for the University of Miami campuses. The Desktop Support associate will lead in supporting OCM special events, classroom assignments, and classroom technology & maintenance for all General Purpose Classroom (GPC) spaces. This position is required to work evenings and occasionally during high peak times, which may fall outside of normal business operational hours.
ESSENTIAL JOB FUNCTIONS
90%
Manage, maintain, and troubleshoot classroom technology and customer inquiries.
Install, maintain, troubleshoot, and operate multi-media audio and visual equipment in classrooms and other areas where student instruction takes place at the University of Miami.
Monitor classroom equipment using interface/monitoring software and maintain status records of classroom technology software & hardware.
Assist the OCM Director with classroom technology orders, receive parts and materials from vendors, and perform inventory inspections.
Coordinate with the OCM Director in the procurement activities of classroom technology for University-wide usage.
Assist with planning, monitoring, and participate in equipment/system installations and testing of equipment.
Communicate with OCM Director, vendors, faculty, students, and the UM community when instructional technology malfunctions.
Act as the liaison between the Office of Classroom Management (OCM) and other non-OCM departments.
10%
Provide training using classroom technology.
Assist the OCM Director in the long-range planning and development of "classroom support" AV services model and audiovisual facilities in existing or new building facilities of the Office of Classroom Management.
Assist with scheduling of events using the University scheduling system, special projects, and act as support to the OCM scheduling team.
Keep abreast of new methods and technologies that can be integrated into the program to improve operations and services.
Perform other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
REQUIRED QUALIFICATIONS
High School graduation or GED.
One year of audio-visual classroom technology support in an educational setting. Any relevant education, certifications, and/or work experience may be considered.
OTHER QUALIFICATIONS
Conduct business with the highest level of customer service in an efficient, timely, and professional manner that aligns with the Office of Classroom Management expectations and University of Miami Common Purpose, Values, and Behaviors.
Proficient with the operation of all equipment utilized by the department necessary to perform assigned duties.
Frequent lifting and/or carrying of objects weighing up to 40 lbs. without assistance. Some lifting and/or carrying of objects weighing up to 70 lbs. with assistance.
Ability to climb and work from ladders at various heights and in tight spaces. Needs to have working knowledge of audio-visual concepts and the ability to coordinate multiple simultaneous projects.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
A3
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
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Coral Gables, FL
Time Type:
Full time
Posted On:
23 Days Ago
Job Requisition ID:
R100079291
The Office of Classroom Management (OCM) is responsible for the day-to-day operation and long-range academic space planning, management, and maintenance of classroom spaces for the University of Miami campuses. The Desktop Support associate will lead in supporting OCM special events, classroom assignments, and classroom technology & maintenance for all General Purpose Classroom (GPC) spaces. This position is required to work evenings and occasionally during high peak times, which may fall outside of normal business operational hours.
ESSENTIAL JOB FUNCTIONS
90%
Manage, maintain, and troubleshoot classroom technology and customer inquiries.
Install, maintain, troubleshoot, and operate multi-media audio and visual equipment in classrooms and other areas where student instruction takes place at the University of Miami.
Monitor classroom equipment using interface/monitoring software and maintain status records of classroom technology software & hardware.
Assist the OCM Director with classroom technology orders, receive parts and materials from vendors, and perform inventory inspections.
Coordinate with the OCM Director in the procurement activities of classroom technology for University-wide usage.
Assist with planning, monitoring, and participate in equipment/system installations and testing of equipment.
Communicate with OCM Director, vendors, faculty, students, and the UM community when instructional technology malfunctions.
Act as the liaison between the Office of Classroom Management (OCM) and other non-OCM departments.
10%
Provide training using classroom technology.
Assist the OCM Director in the long-range planning and development of "classroom support" AV services model and audiovisual facilities in existing or new building facilities of the Office of Classroom Management.
Assist with scheduling of events using the University scheduling system, special projects, and act as support to the OCM scheduling team.
Keep abreast of new methods and technologies that can be integrated into the program to improve operations and services.
Perform other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
REQUIRED QUALIFICATIONS
High School graduation or GED.
One year of audio-visual classroom technology support in an educational setting. Any relevant education, certifications, and/or work experience may be considered.
OTHER QUALIFICATIONS
Conduct business with the highest level of customer service in an efficient, timely, and professional manner that aligns with the Office of Classroom Management expectations and University of Miami Common Purpose, Values, and Behaviors.
Proficient with the operation of all equipment utilized by the department necessary to perform assigned duties.
Frequent lifting and/or carrying of objects weighing up to 40 lbs. without assistance. Some lifting and/or carrying of objects weighing up to 70 lbs. with assistance.
Ability to climb and work from ladders at various heights and in tight spaces. Needs to have working knowledge of audio-visual concepts and the ability to coordinate multiple simultaneous projects.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
A3
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
#J-18808-Ljbffr