Google Inc.
Program Manager, gTech Assistant Quality
Google Inc., Boulder, Colorado, United States, 80301
Program Manager, gTech Assistant Quality
Company:
GoogleLocation:
Boulder, CO, USAExperience Level:
MidExperience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.Application Information:
The application window will be open until at least 09/25/2024. This opportunity will remain online based on business needs which may be before or after the specified date.Minimum Qualifications:
Bachelor’s degree or equivalent practical experience.5 years of experience in a project management or a customer-facing role.Preferred Qualifications:
Experience contributing to and influencing complex and ambiguous efforts that span multiple teams, functions, and geographical areas.Experience navigating ambiguity and management through change.Excellent problem-solving, investigative and business judgment skills.About the Job:
In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally, we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).As a program manager and strategist, you will lead high-priority initiatives focused on team and product/market fit of the Assistant. You will work with a group of Assistant stakeholders and product teams to influence strategy, generate insights and improvements, and scale programs to support our goals. This role requires flexibility, comfort in ambiguity, self-direction, critical thinking, and problem-solving.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.The US base salary range for this full-time position is $106,000-$156,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.Responsibilities:
Track cross-functional projects across gTech and Assistant Engineering team. Anticipate and manage risk and escalate blockers where needed.Partner with vendors and cross-functional teams to develop triaging and quality workflows, balancing quality, speed, and cost.Build consensus among cross-functional teams and support decision making with team and executive level audiences and lead execution against recommendations with accuracy.Lead operational processes and practices that drive excellence, accountability, and efficiency for gTech Assistant leads and the organization.Analyze large datasets to identify and test hypotheses regarding quality issues on Assistant, utilizing dashboards and collaborating with analysts to drive improvements.Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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Company:
GoogleLocation:
Boulder, CO, USAExperience Level:
MidExperience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.Application Information:
The application window will be open until at least 09/25/2024. This opportunity will remain online based on business needs which may be before or after the specified date.Minimum Qualifications:
Bachelor’s degree or equivalent practical experience.5 years of experience in a project management or a customer-facing role.Preferred Qualifications:
Experience contributing to and influencing complex and ambiguous efforts that span multiple teams, functions, and geographical areas.Experience navigating ambiguity and management through change.Excellent problem-solving, investigative and business judgment skills.About the Job:
In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally, we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).As a program manager and strategist, you will lead high-priority initiatives focused on team and product/market fit of the Assistant. You will work with a group of Assistant stakeholders and product teams to influence strategy, generate insights and improvements, and scale programs to support our goals. This role requires flexibility, comfort in ambiguity, self-direction, critical thinking, and problem-solving.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.The US base salary range for this full-time position is $106,000-$156,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.Responsibilities:
Track cross-functional projects across gTech and Assistant Engineering team. Anticipate and manage risk and escalate blockers where needed.Partner with vendors and cross-functional teams to develop triaging and quality workflows, balancing quality, speed, and cost.Build consensus among cross-functional teams and support decision making with team and executive level audiences and lead execution against recommendations with accuracy.Lead operational processes and practices that drive excellence, accountability, and efficiency for gTech Assistant leads and the organization.Analyze large datasets to identify and test hypotheses regarding quality issues on Assistant, utilizing dashboards and collaborating with analysts to drive improvements.Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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