Bidfta
Training and Implementation Specialist
Bidfta, Cincinnati, Ohio, United States, 45208
DescriptionHours:
Monday - Friday: 8am - 4:30pmAddress:
Hybrid - 8485 Broadwell Road, Cincinnati, Ohio 45244Company InfoBidFTA.com is a rapidly growing online auction marketplace. Established in 2006, we have over 50 auction pick-up centers nationwide and a growing bidder base of more than 800k. BidFTA.com has partnered with the largest and most recognized retailers to provide creative and cost-saving liquidation solutions on their overstock, customer returns, discontinued products, and refurbished goods. As a result of these strong partnerships, we are able to provide our customers with an exciting, fun, and cost-saving way to bid and buy the products they love and need at up to 90% off of retail prices!Job DescriptionAs a Training and Implementation Specialist, you will play a key role in learning new processes and applications, training internal teams, and leading the rollout of new features and tools across the organization. This role is perfect for someone who is passionate about learning and teaching others, has a keen eye for detail, and enjoys working closely with cross-functional teams. You will also serve as the go-to contact for any questions or support related to processes and tools. This is an in-person opportunity in Newtown, Ohio at our headquarters and main processing facility, with travel to our sites on a regular basis.Responsibilities:Learning and Mastering Processes:Learn and become an expert on internal processes, systems, and applications used by the organization.Continuously refine your knowledge of the product's functionality and how it fits into organizational workflows.Training Development and Delivery:Create and deliver engaging, easy-to-understand training programs and materials (presentations, guides, how-to videos) for internal teams.Conduct “train-the-trainer” sessions to empower key team members to become experts and train their respective teams.Customize training content based on the audience, ensuring different teams can effectively use the product and understand the processes.Lead the rollout of new features, tools, and processes across the organization, working closely with the product and engineering teams.Manage the communication plan for feature launches, ensuring that all teams are informed and prepared for upcoming changes.Coordinate with different departments to ensure smooth implementation and adoption of new tools and processes.Process Support and Point of Contact:Serve as the primary point of contact for process-related questions, providing support to users who need help navigating systems or understanding updates.Troubleshoot and resolve common user issues, escalating more complex problems to senior team members when necessary.Collect feedback from teams on processes, feature usage, and pain points to help drive improvements and inform future product decisions.Create and maintain internal documentation, user guides, FAQs, and troubleshooting resources to support ongoing learning and adoption of tools.Regularly update and distribute training materials as new features and processes are introduced.Day-to-Day Responsibilities:Participate in team meetings to stay informed of product updates, feature launches, and process changes.Conduct live or virtual training sessions, workshops, or presentations for various departments.Provide ongoing support to internal teams, answering questions related to systems, tools, or processes.Track the adoption of new features, gather feedback from teams, and report on the success of rollouts.Update training documentation and resources as necessary to reflect changes in systems or processes.Communicate proactively with department leads about upcoming changes and coordinate training schedules.Full-Time position with health, dental, vision, life, and disability insurance, Paid Time Off, and 401(k) with Company Match.Requirements1-2 years of experience in a training, implementation, or support role.Strong communication and presentation skills, with the ability to explain complex concepts in simple terms.Ability to quickly learn new software and tools and translate that knowledge into effective training.Excellent problem-solving skills with a customer-service mindset.Strong organizational skills and attention to detail, especially when managing multiple training projects.Familiarity with creating training content using e-learning tools (e.g., Articulate, Camtasia) or presentation software (e.g., PowerPoint, Google Slides).Previous experience in a product or technical environment is a plus.
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Monday - Friday: 8am - 4:30pmAddress:
Hybrid - 8485 Broadwell Road, Cincinnati, Ohio 45244Company InfoBidFTA.com is a rapidly growing online auction marketplace. Established in 2006, we have over 50 auction pick-up centers nationwide and a growing bidder base of more than 800k. BidFTA.com has partnered with the largest and most recognized retailers to provide creative and cost-saving liquidation solutions on their overstock, customer returns, discontinued products, and refurbished goods. As a result of these strong partnerships, we are able to provide our customers with an exciting, fun, and cost-saving way to bid and buy the products they love and need at up to 90% off of retail prices!Job DescriptionAs a Training and Implementation Specialist, you will play a key role in learning new processes and applications, training internal teams, and leading the rollout of new features and tools across the organization. This role is perfect for someone who is passionate about learning and teaching others, has a keen eye for detail, and enjoys working closely with cross-functional teams. You will also serve as the go-to contact for any questions or support related to processes and tools. This is an in-person opportunity in Newtown, Ohio at our headquarters and main processing facility, with travel to our sites on a regular basis.Responsibilities:Learning and Mastering Processes:Learn and become an expert on internal processes, systems, and applications used by the organization.Continuously refine your knowledge of the product's functionality and how it fits into organizational workflows.Training Development and Delivery:Create and deliver engaging, easy-to-understand training programs and materials (presentations, guides, how-to videos) for internal teams.Conduct “train-the-trainer” sessions to empower key team members to become experts and train their respective teams.Customize training content based on the audience, ensuring different teams can effectively use the product and understand the processes.Lead the rollout of new features, tools, and processes across the organization, working closely with the product and engineering teams.Manage the communication plan for feature launches, ensuring that all teams are informed and prepared for upcoming changes.Coordinate with different departments to ensure smooth implementation and adoption of new tools and processes.Process Support and Point of Contact:Serve as the primary point of contact for process-related questions, providing support to users who need help navigating systems or understanding updates.Troubleshoot and resolve common user issues, escalating more complex problems to senior team members when necessary.Collect feedback from teams on processes, feature usage, and pain points to help drive improvements and inform future product decisions.Create and maintain internal documentation, user guides, FAQs, and troubleshooting resources to support ongoing learning and adoption of tools.Regularly update and distribute training materials as new features and processes are introduced.Day-to-Day Responsibilities:Participate in team meetings to stay informed of product updates, feature launches, and process changes.Conduct live or virtual training sessions, workshops, or presentations for various departments.Provide ongoing support to internal teams, answering questions related to systems, tools, or processes.Track the adoption of new features, gather feedback from teams, and report on the success of rollouts.Update training documentation and resources as necessary to reflect changes in systems or processes.Communicate proactively with department leads about upcoming changes and coordinate training schedules.Full-Time position with health, dental, vision, life, and disability insurance, Paid Time Off, and 401(k) with Company Match.Requirements1-2 years of experience in a training, implementation, or support role.Strong communication and presentation skills, with the ability to explain complex concepts in simple terms.Ability to quickly learn new software and tools and translate that knowledge into effective training.Excellent problem-solving skills with a customer-service mindset.Strong organizational skills and attention to detail, especially when managing multiple training projects.Familiarity with creating training content using e-learning tools (e.g., Articulate, Camtasia) or presentation software (e.g., PowerPoint, Google Slides).Previous experience in a product or technical environment is a plus.
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