Highmark Health
Director Integrated Experience Design
Highmark Health, Pennsylvania, Alabama, United States,
Thank you for your interest in employment at a Highmark Health company. Highmark Health uses an online application process. If you participate in the online application process through this Workday site, your personal information will be collected, including but not limited to data such as your resume and resume content, education, contact information, address, city, postal code, country, phone number, email address, IP address, as well as any other personal information you choose to provide. As part of the online application process, we will provide details such as how we will use the data that we collect and where such information is processed. We will also ask for your consent to use the data for purposes contained in the Highmark Health Data Protection Statement and the GDPR Data Protection Consent for Job Applicants, and for all other permissible purposes.Director Integrated Experience Design
Company:
Highmark HealthJob Description:JOB SUMMARYThis job will be a key player in re-imagining our Living Health digital experience--leading strategic work to transform the post-password digital experience for the people we serve who are seeking care. The incumbent will oversee the end to end process to conceptualize and design how people interact with finding and accessing virtual/physical medical and behavioral care in tight collaboration with our Experience, Strategy, Research and Design teams. This will result in a highly usable and engaging digital solutions within the platform. Will work with our Design Systems Team, Digital Design for Core and Coverage, as well as our Digital Product teams to understand the moments that matter associated with digital touchpoints in our customer journeys and will work to resolve fragmented access points and applications. Will direct the design of internally developed services within the platform, while ensuring that all integrated digital solutions and third-party solutions provide a mature, consistent and seamless experience. Will work in tight coordination with IT and the Digital Product team to ensure Expert resources and other Enterprise resources needed for an effective design process are deployed consistently in a well-defined matrix reporting structure.ESSENTIAL RESPONSIBILITIESPerform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.Leverages design knowledge to collaborate with stakeholders to define, plan, and design the appropriate end-to-end cross-channel experiences and solutions from a customer and clinician point of view to achieve customer engagement, clinician engagement, health outcomes, and affordability targets and in support of scaling curated health model solutions.Provide periodic informal work guidance/direction to junior team members; Provide performance input and recommendations to management for development/ training plans. May have supervisory responsibilities on a project basis.Develop analytical frameworks, approach and methodology best practices to analyze strategy issues and monitor initiatives. Evaluates new software or technology capabilities, assesses vendor solutions, creates and manages ongoing partnerships with third parties such as digital agencies, software vendors, BCBSA, and other key vendors.Conveys and prioritizes needs from comprehensive listening system in collaboration with Portfolio Insights & Acceleration and other Enterprise teams in the matrix to identify client, customer and clinician needs and expectations to support solution design and personalization.Accesses market intelligence capabilities focused on understanding the market products, innovations, competitor solutions and any aspect of information needed to support the design process.Applies a customer and clinician-centric lens to problems and advocates for a combined customer and clinician view in all interactions.Leads in design sessions with design team, Experts and other business partners. Applies a variety of methods and approaches to facilitate problem solving; experiments to find the best solutions.Other duties as assigned or requested.EDUCATIONRequiredBachelor's Degree in Business, Design, Healthcare Administration, Economics, Analytics, or relevant experience and/or education as determined by the company in lieu of bachelor's degree.PreferredMaster's Degree in Business, Design, Healthcare Administration, Economics, Analytics, or related field.EXPERIENCERequired7 years of related progress experience in the area of specialization, including experience in leading large projects5 years in Technology, Business or HealthcareTo Include1 year with strategy / management consulting firms or internal strategy groups of healthcare companiesPreferred3 years in the design of complex digital platform products and/or 'living' design systems3 years applying design process within Agile technology/R&D environments3 years with Health Insurance and/or Provider operations3 years with operational improvement3 years of knowledge of membership, rates, financial, economic and competitive dataLICENSES or CERTIFICATIONSRequiredNonePreferredNoneSKILLSExcellent written, interpersonal, communication, and presentation skillsHighly motivated with exceptional organizational skills, including the ability to effectively and competently handle multiple projects simultaneously and the flexibility and ability to quickly adapt to changes in work objectives, promotions, and available technologyKnowledge of software development lifecycle, from planning to deliveryExperience developing business cases, and building ROI for programs from planning through executionLanguage (Other than English):
NoneTravel Requirement:
0% - 25%PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONSPosition Type:
Office-basedTeaches / trains others regularly: OccasionallyTravel regularly from the office to various work sites or from site-to-site: OccasionallyWorks primarily out-of-the office selling products/services (sales employees): NeverPhysical work site required: YesLifting: up to 10 pounds: ConstantlyLifting: 10 to 25 pounds: OccasionallyLifting: 25 to 50 pounds: Does Not ApplyDisclaimer:
The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.Compliance Requirement:
This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.Pay Range Minimum:
$126,400.00Pay Range Maximum:
$233,700.00Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.EEO is The LawEqual Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the number below.For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
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Company:
Highmark HealthJob Description:JOB SUMMARYThis job will be a key player in re-imagining our Living Health digital experience--leading strategic work to transform the post-password digital experience for the people we serve who are seeking care. The incumbent will oversee the end to end process to conceptualize and design how people interact with finding and accessing virtual/physical medical and behavioral care in tight collaboration with our Experience, Strategy, Research and Design teams. This will result in a highly usable and engaging digital solutions within the platform. Will work with our Design Systems Team, Digital Design for Core and Coverage, as well as our Digital Product teams to understand the moments that matter associated with digital touchpoints in our customer journeys and will work to resolve fragmented access points and applications. Will direct the design of internally developed services within the platform, while ensuring that all integrated digital solutions and third-party solutions provide a mature, consistent and seamless experience. Will work in tight coordination with IT and the Digital Product team to ensure Expert resources and other Enterprise resources needed for an effective design process are deployed consistently in a well-defined matrix reporting structure.ESSENTIAL RESPONSIBILITIESPerform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.Leverages design knowledge to collaborate with stakeholders to define, plan, and design the appropriate end-to-end cross-channel experiences and solutions from a customer and clinician point of view to achieve customer engagement, clinician engagement, health outcomes, and affordability targets and in support of scaling curated health model solutions.Provide periodic informal work guidance/direction to junior team members; Provide performance input and recommendations to management for development/ training plans. May have supervisory responsibilities on a project basis.Develop analytical frameworks, approach and methodology best practices to analyze strategy issues and monitor initiatives. Evaluates new software or technology capabilities, assesses vendor solutions, creates and manages ongoing partnerships with third parties such as digital agencies, software vendors, BCBSA, and other key vendors.Conveys and prioritizes needs from comprehensive listening system in collaboration with Portfolio Insights & Acceleration and other Enterprise teams in the matrix to identify client, customer and clinician needs and expectations to support solution design and personalization.Accesses market intelligence capabilities focused on understanding the market products, innovations, competitor solutions and any aspect of information needed to support the design process.Applies a customer and clinician-centric lens to problems and advocates for a combined customer and clinician view in all interactions.Leads in design sessions with design team, Experts and other business partners. Applies a variety of methods and approaches to facilitate problem solving; experiments to find the best solutions.Other duties as assigned or requested.EDUCATIONRequiredBachelor's Degree in Business, Design, Healthcare Administration, Economics, Analytics, or relevant experience and/or education as determined by the company in lieu of bachelor's degree.PreferredMaster's Degree in Business, Design, Healthcare Administration, Economics, Analytics, or related field.EXPERIENCERequired7 years of related progress experience in the area of specialization, including experience in leading large projects5 years in Technology, Business or HealthcareTo Include1 year with strategy / management consulting firms or internal strategy groups of healthcare companiesPreferred3 years in the design of complex digital platform products and/or 'living' design systems3 years applying design process within Agile technology/R&D environments3 years with Health Insurance and/or Provider operations3 years with operational improvement3 years of knowledge of membership, rates, financial, economic and competitive dataLICENSES or CERTIFICATIONSRequiredNonePreferredNoneSKILLSExcellent written, interpersonal, communication, and presentation skillsHighly motivated with exceptional organizational skills, including the ability to effectively and competently handle multiple projects simultaneously and the flexibility and ability to quickly adapt to changes in work objectives, promotions, and available technologyKnowledge of software development lifecycle, from planning to deliveryExperience developing business cases, and building ROI for programs from planning through executionLanguage (Other than English):
NoneTravel Requirement:
0% - 25%PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONSPosition Type:
Office-basedTeaches / trains others regularly: OccasionallyTravel regularly from the office to various work sites or from site-to-site: OccasionallyWorks primarily out-of-the office selling products/services (sales employees): NeverPhysical work site required: YesLifting: up to 10 pounds: ConstantlyLifting: 10 to 25 pounds: OccasionallyLifting: 25 to 50 pounds: Does Not ApplyDisclaimer:
The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.Compliance Requirement:
This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.Pay Range Minimum:
$126,400.00Pay Range Maximum:
$233,700.00Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.EEO is The LawEqual Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the number below.For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
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