The University Of Tennessee - Knoxville
Director for Online Enrollment - Undergraduate Admissions
The University Of Tennessee - Knoxville, Knoxville, Tennessee, United States, 37955
Job Description - Director for Online Enrollment - Undergraduate Admissions (2400000267)University of Tennessee, KnoxvilleThe Office of Undergraduate Admissions at the University of Tennessee, Knoxville (UTK) invites applications and nominations for our
Director for Online Enrollment
position. We are seeking candidates who can contribute in meaningful ways to enhancing the accessibility of higher education, fostering a diverse and inclusive academic environment, and improving the recruitment and graduation of our students. The University of Tennessee, Knoxville, has been ranked by Forbes as one of America’s best large employers, as recognized on the 2024 list.Applications received within the first 2 weeks (14 days) of the job posting date will receive priority review.The Position:This is an on-campus position with some hybrid/remote work schedule flexibility. The Director for Online Enrollment within the Office of Undergraduate Admissions will lead transformational change related to the admission and enrollment functions for undergraduate students in online academic programs and courses offered under the umbrella of Digital Learning at UTK. Serving as the primary enrollment-specific lead for all online student enrollment operations, the Director will ensure the division is leveraging well-researched and innovative best practices to support the following functional departments within the Division of Enrollment Management: UG Admissions, Application Management, Financial Aid & Scholarships, University Registrar, One Stop Student Services, Transfer Center, EM Communications, and EM Research and Analytics. This position will serve on the Enrollment Management Leadership team and maintain oversight of online enrollment operations in collaboration with Enrollment Management Executive Leadership team colleagues and Enrollment Management departmental Directors within the division. Focused on the execution of seamless operations and service delivery for students enrolling in Digital Learning at UTK academic programs and courses, this position will work closely with key campus partners, academic departments, and external stakeholders to meet the short and long term goals of the institution and division of Enrollment Management.Required Education and Experience:A minimum of five years of experience in an area related to enrollment management such as admissions, financial aid, registrar, and/or recruitment is required and a minimum of three years of online enrollment operations experience in a university setting is required.Understanding of current issues and trends in Enrollment Management and the online education sector is required.In-depth understanding of higher education organizations, policies, processes, and systems supporting student-centered operations is necessary to be successful in the role.Preferred Education and Experience:Previous experience and knowledge of federal and state guidelines pertaining to higher education and the online education sector is highly desired.Experience using student information systems and Slate and/or Salesforce CRM systems is preferred.Required Knowledge, Skills, and Abilities:Expert in online enrollment related operations.Adaptable, creative problem solver, collaborative, organized self-starter who is able to think unconventionally, understand the operations of online recruitment, admissions, financial aid, registrar, and the overall enrollment cycle.Must have highly developed oral and written communication skills and knowledge of online recruitment models and online enrollment tactics.The willingness to adapt to new and changing national technology trends is necessary.The candidate will also have the ability to meet critical deadlines, effectively collaborate with campus personnel, and have outstanding organization and project management skills.Able to provide proactive and student-focused solutions to complex operational challenges.University of Tennessee employees are eligible for a comprehensive suite of benefits that includes:Generous paid leave, accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days.Flexible work arrangements, offering a hybrid schedule to most team members.Education benefits for employees and their dependents at UT System campuses.Retirement and deferred compensation plans, including 401(k), 403(b), etc.Comprehensive medical, dental, and vision insurance plans.Employee discounts to attractions, services, and goods.The Division:The Enrollment Management (EM) division comprises more than 190 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, the Center for Financial Wellness, University Registrar, Pre-college Research Excellence Programs, EM Research & Analytics, EM Communications, and EM Operations. The Division of Enrollment Management is committed to our Vision, Mission and Values. We are passionate about fulfilling our land-grant mission of accessible education and making an impact that will transform lives through the student experience.For full consideration, applicants should submit a cover letter detailing relevant experience along with a resume and the name, e-mail address, and telephone number of three to five professional references. References will not be contacted without explicit permission of the candidate.
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Director for Online Enrollment
position. We are seeking candidates who can contribute in meaningful ways to enhancing the accessibility of higher education, fostering a diverse and inclusive academic environment, and improving the recruitment and graduation of our students. The University of Tennessee, Knoxville, has been ranked by Forbes as one of America’s best large employers, as recognized on the 2024 list.Applications received within the first 2 weeks (14 days) of the job posting date will receive priority review.The Position:This is an on-campus position with some hybrid/remote work schedule flexibility. The Director for Online Enrollment within the Office of Undergraduate Admissions will lead transformational change related to the admission and enrollment functions for undergraduate students in online academic programs and courses offered under the umbrella of Digital Learning at UTK. Serving as the primary enrollment-specific lead for all online student enrollment operations, the Director will ensure the division is leveraging well-researched and innovative best practices to support the following functional departments within the Division of Enrollment Management: UG Admissions, Application Management, Financial Aid & Scholarships, University Registrar, One Stop Student Services, Transfer Center, EM Communications, and EM Research and Analytics. This position will serve on the Enrollment Management Leadership team and maintain oversight of online enrollment operations in collaboration with Enrollment Management Executive Leadership team colleagues and Enrollment Management departmental Directors within the division. Focused on the execution of seamless operations and service delivery for students enrolling in Digital Learning at UTK academic programs and courses, this position will work closely with key campus partners, academic departments, and external stakeholders to meet the short and long term goals of the institution and division of Enrollment Management.Required Education and Experience:A minimum of five years of experience in an area related to enrollment management such as admissions, financial aid, registrar, and/or recruitment is required and a minimum of three years of online enrollment operations experience in a university setting is required.Understanding of current issues and trends in Enrollment Management and the online education sector is required.In-depth understanding of higher education organizations, policies, processes, and systems supporting student-centered operations is necessary to be successful in the role.Preferred Education and Experience:Previous experience and knowledge of federal and state guidelines pertaining to higher education and the online education sector is highly desired.Experience using student information systems and Slate and/or Salesforce CRM systems is preferred.Required Knowledge, Skills, and Abilities:Expert in online enrollment related operations.Adaptable, creative problem solver, collaborative, organized self-starter who is able to think unconventionally, understand the operations of online recruitment, admissions, financial aid, registrar, and the overall enrollment cycle.Must have highly developed oral and written communication skills and knowledge of online recruitment models and online enrollment tactics.The willingness to adapt to new and changing national technology trends is necessary.The candidate will also have the ability to meet critical deadlines, effectively collaborate with campus personnel, and have outstanding organization and project management skills.Able to provide proactive and student-focused solutions to complex operational challenges.University of Tennessee employees are eligible for a comprehensive suite of benefits that includes:Generous paid leave, accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days.Flexible work arrangements, offering a hybrid schedule to most team members.Education benefits for employees and their dependents at UT System campuses.Retirement and deferred compensation plans, including 401(k), 403(b), etc.Comprehensive medical, dental, and vision insurance plans.Employee discounts to attractions, services, and goods.The Division:The Enrollment Management (EM) division comprises more than 190 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, the Center for Financial Wellness, University Registrar, Pre-college Research Excellence Programs, EM Research & Analytics, EM Communications, and EM Operations. The Division of Enrollment Management is committed to our Vision, Mission and Values. We are passionate about fulfilling our land-grant mission of accessible education and making an impact that will transform lives through the student experience.For full consideration, applicants should submit a cover letter detailing relevant experience along with a resume and the name, e-mail address, and telephone number of three to five professional references. References will not be contacted without explicit permission of the candidate.
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