Edwards Performance Solutions
IT Help Desk Support, SharePoint
Edwards Performance Solutions, Columbia, Maryland, United States, 21046
Summary:Successful candidates will develop working team and customer relationships, providing excellent technical assistance to support several projects mostly including SharePoint site administration and migration support. Technicians will interact with clients of all levels including Federal senior management – collaborating on SharePoint site layout, security setup/maintenance, creation of list, libraries, and components of standard SharePoint elements.
Candidates must understand SharePoint communication and collaboration tools, as well as SharePoint 2019 On-Prem and SharePoint Online environments.
Join us and you will enjoy some of the following benefits:
Free job related training/professional development
Flexible work schedules
Paid volunteer time in your community
Choices of medical, dental, and vision coverage
Retirement 401K match, a financial confidence in your future
Performance and recognition bonuses
Employee engagement program
Duties & Responsibilities:
Provide second and third level diagnosis and troubleshooting in
SharePoint,
Microsoft 365, and Microsoft Project Server environments
Prioritize resolution of tickets related to
SharePoint
service issues
Oversee user support teams and ensure service level agreements (SLAs) are met
Manage support tickets, and record events, problems, and resolution in ServiceNow ticketing system
Provide support/work for service request resolutions and incidents; run maintenance activities
Maintain daily log of work performed, submit reports/additional paperwork as required
Partner with SharePoint experts across the organization to develop best practices and provide SharePoint support for end users
Support a large end user base using ServiceNow to track issues and resolutions
Key Qualifications:
5+ years' experience as a help desk technician Tier II/III IT customer support role of large user base
Demonstrated experience in SharePoint, Microsoft 365, and Microsoft Project Server environments, preferably in the Federal space
Knowledge of ServiceNow ticketing system
Meticulous, analytical, with good organizational skills, proven ability to multi-task
Strong interpersonal and verbal communication skills, able to communicate succinctly and professionally
Preferred:
Bachelors' Degree in Technical field
Microsoft or COMPTIA + Certifications a plus
Work Location:Baltimore/Columbia, one-two days a week onsite
The pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors are considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge/skills/abilities, as well as internal equity and alignment with market data.
Employees are the face of our company. We cultivate an environment to empower employees – promoting community involvement, workplace collaboration, and technical acumen. Hiring the right talent is critical to meet our customer needs in Enterprise Management, IT Solutions, Training & Development, and Cybersecurity.
Edwards is an equal opportunity employer. Edwards provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
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Candidates must understand SharePoint communication and collaboration tools, as well as SharePoint 2019 On-Prem and SharePoint Online environments.
Join us and you will enjoy some of the following benefits:
Free job related training/professional development
Flexible work schedules
Paid volunteer time in your community
Choices of medical, dental, and vision coverage
Retirement 401K match, a financial confidence in your future
Performance and recognition bonuses
Employee engagement program
Duties & Responsibilities:
Provide second and third level diagnosis and troubleshooting in
SharePoint,
Microsoft 365, and Microsoft Project Server environments
Prioritize resolution of tickets related to
SharePoint
service issues
Oversee user support teams and ensure service level agreements (SLAs) are met
Manage support tickets, and record events, problems, and resolution in ServiceNow ticketing system
Provide support/work for service request resolutions and incidents; run maintenance activities
Maintain daily log of work performed, submit reports/additional paperwork as required
Partner with SharePoint experts across the organization to develop best practices and provide SharePoint support for end users
Support a large end user base using ServiceNow to track issues and resolutions
Key Qualifications:
5+ years' experience as a help desk technician Tier II/III IT customer support role of large user base
Demonstrated experience in SharePoint, Microsoft 365, and Microsoft Project Server environments, preferably in the Federal space
Knowledge of ServiceNow ticketing system
Meticulous, analytical, with good organizational skills, proven ability to multi-task
Strong interpersonal and verbal communication skills, able to communicate succinctly and professionally
Preferred:
Bachelors' Degree in Technical field
Microsoft or COMPTIA + Certifications a plus
Work Location:Baltimore/Columbia, one-two days a week onsite
The pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors are considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge/skills/abilities, as well as internal equity and alignment with market data.
Employees are the face of our company. We cultivate an environment to empower employees – promoting community involvement, workplace collaboration, and technical acumen. Hiring the right talent is critical to meet our customer needs in Enterprise Management, IT Solutions, Training & Development, and Cybersecurity.
Edwards is an equal opportunity employer. Edwards provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
#J-18808-Ljbffr