Edwards Performance Solutions
IT Help Desk Support, SharePoint (Baltimore, MD)
Edwards Performance Solutions, Baltimore, Maryland, United States, 21276
IT Help Desk Support, SharePoint (Baltimore, MD)
Summary:
Successful candidates will develop working team and customer relationships, providing excellent technical assistance to support several projects mostly including SharePoint site administration and migration support. Technicians will interact with clients of all levels including Federal senior management – collaborating on SharePoint site layout, security setup/maintenance, creation of list, libraries, and components of standard SharePoint elements.
Candidates must understand SharePoint communication and collaboration tools, as well as SharePoint 2019 On-Prem and SharePoint Online environments.
Join us and you will enjoy some of the following benefits:Free job related training/professional developmentChoices of medical, dental, and vision coverageRetirement 401K match, a financial confidence in your futurePerformance and recognition bonusesEmployee engagement programDuties & Responsibilities:
Provide second and third level diagnosis and troubleshooting in
SharePoint , Microsoft 365, and Microsoft Project Server environmentsPrioritize resolution of tickets related to
SharePoint
service issuesOversee user support teams and ensure service level agreements (SLAs) are metManage support tickets, and record events, problems, and resolution in ServiceNow ticketing systemProvide support/work for service request resolutions and incidents; run maintenance activitiesMaintain daily log of work performed, submit reports/additional paperwork as requiredPartner with SharePoint experts across the organization to develop best practices and provide SharePoint support for end usersSupport a large end user base using ServiceNow to track issues and resolutionsKey Qualifications:
5+ years' experience as a help desk technician Tier II/III IT customer support role of large user baseDemonstrated experience in SharePoint, Microsoft 365, and Microsoft Project Server environments, preferably in the Federal spaceKnowledge of ServiceNow ticketing systemMeticulous, analytical, with good organizational skills, proven ability to multi-taskStrong interpersonal and verbal communication skills, able to communicate succinctly and professionallyPreferred:
Bachelors' Degree in Technical fieldMicrosoft or COMPTIA + Certifications a plusWork Location:Baltimore, two days a week onsiteThe pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors are considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge/skills/abilities, as well as internal equity and alignment with market data.Employees are the face of our company. We cultivate an environment to empower employees – promoting community involvement, workplace collaboration, and technical acumen. Hiring the right talent is critical to meet our customer needs in Enterprise Management, IT Solutions, Training & Development, and Cybersecurity.Edwards is an equal opportunity employer. Edwards provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.This is a non-management positionThis is a full time positionPMP Required: NoSecurity Clearance:Wage Range: 65,000 - 105,000
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Summary:
Successful candidates will develop working team and customer relationships, providing excellent technical assistance to support several projects mostly including SharePoint site administration and migration support. Technicians will interact with clients of all levels including Federal senior management – collaborating on SharePoint site layout, security setup/maintenance, creation of list, libraries, and components of standard SharePoint elements.
Candidates must understand SharePoint communication and collaboration tools, as well as SharePoint 2019 On-Prem and SharePoint Online environments.
Join us and you will enjoy some of the following benefits:Free job related training/professional developmentChoices of medical, dental, and vision coverageRetirement 401K match, a financial confidence in your futurePerformance and recognition bonusesEmployee engagement programDuties & Responsibilities:
Provide second and third level diagnosis and troubleshooting in
SharePoint , Microsoft 365, and Microsoft Project Server environmentsPrioritize resolution of tickets related to
SharePoint
service issuesOversee user support teams and ensure service level agreements (SLAs) are metManage support tickets, and record events, problems, and resolution in ServiceNow ticketing systemProvide support/work for service request resolutions and incidents; run maintenance activitiesMaintain daily log of work performed, submit reports/additional paperwork as requiredPartner with SharePoint experts across the organization to develop best practices and provide SharePoint support for end usersSupport a large end user base using ServiceNow to track issues and resolutionsKey Qualifications:
5+ years' experience as a help desk technician Tier II/III IT customer support role of large user baseDemonstrated experience in SharePoint, Microsoft 365, and Microsoft Project Server environments, preferably in the Federal spaceKnowledge of ServiceNow ticketing systemMeticulous, analytical, with good organizational skills, proven ability to multi-taskStrong interpersonal and verbal communication skills, able to communicate succinctly and professionallyPreferred:
Bachelors' Degree in Technical fieldMicrosoft or COMPTIA + Certifications a plusWork Location:Baltimore, two days a week onsiteThe pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors are considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge/skills/abilities, as well as internal equity and alignment with market data.Employees are the face of our company. We cultivate an environment to empower employees – promoting community involvement, workplace collaboration, and technical acumen. Hiring the right talent is critical to meet our customer needs in Enterprise Management, IT Solutions, Training & Development, and Cybersecurity.Edwards is an equal opportunity employer. Edwards provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.This is a non-management positionThis is a full time positionPMP Required: NoSecurity Clearance:Wage Range: 65,000 - 105,000
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