Harvard University
Senior Applications Systems Engineer
Harvard University, Cambridge, Massachusetts, us, 02140
Position Description
Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!
Primary Responsibilities:
This Senior Applications Systems Engineer position is part of a small team supporting a large and complex deployment of IBM’s Maximo enterprise asset management product. The Maximo team is part of Harvard University IT’s Campus Systems team which supports a wide array of business units that are essential to Harvard’s day-to-day operations.
This Senior Application Systems Engineer position reports into the Senior Product Manager who is overall responsible for the University Maximo platform. Our Maximo deployment involves the core IBM Maximo product, EZMaxMobile/EZMaxVendor applications, as well as a few custom applications to augment the Maximo product’s core functionality. The key responsibilities of this role span all aspects of managing the platform and service to the community, as follows:
Operational Support:
Primary person for end-user support.
Monitor, troubleshoot and resolve production issues and requests in a timely manner. Use root cause analysis to fix recurring issues.
Contributes to the team’s knowledge repositories to ensure operational support knowledge is captured and shared.
Provide rotating 24/7 on-call support (1 week out of ~10) to ensure that customer service levels are met.
Collaborate to continuously improve processes, policies and procedures.
May provide training to clients/staff as needed.
Project Delivery:
Support incremental functionality being developed and added to the platform.
Actively participate in business analysis, requirements identification sessions, and support testing activities – testing new functionality and/or doing regression testing, and more broadly, support the Senior Product Manager and business stakeholders in planning and delivering projects in support of the Maximo platform.
Basic Qualifications
Minimum of five years’ post-secondary education or relevant work experience.
Additional Qualifications and Skills
Service Now trouble ticket management experience.
SQL database querying experience.
BIRT (Business and Intelligence Reporting Tools) experience preferred, but not required.
Prior experience with Maximo preferred, but not required.
Strong oral & written communication and customer service skills, and analytical and problem-solving skills.
Demonstrated ability to:
be a great team member, working well and collaboratively with others (IT and business partners), bringing a can-do attitude.
dive into the details of business process in different business/operations environments.
Certificates and Licenses
Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred.
Additional Information
Please provide a cover letter with your application.
Harvard University requires pre-employment reference and background screening.
We are unable to provide work authorization and/or visa sponsorship.
This position has a 180-day orientation and review period.
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.
Accessibility:Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request an accommodation or have questions about the physical access provided, please contact our University Disability Resources Department.
Work Format Details
HUIT actively supports hybrid work where business needs allow. This position has been designated as a Hybrid position. While this position is Hybrid, travel to campus may be necessary based on business needs and the nature of work. Examples include bi-annual or quarterly Town Halls, critical business meetings or other work events. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Job Function : Information Technology
Department Office Location : USA - MA - Cambridge
Job Code : I0758P Applications Professional IV
Work Format : Hybrid (partially on-site, partially remote)
Time Status : Full-time
Commitment to Equity, Diversity, Inclusion, and Belonging : Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EEO Statement : We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
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Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!
Primary Responsibilities:
This Senior Applications Systems Engineer position is part of a small team supporting a large and complex deployment of IBM’s Maximo enterprise asset management product. The Maximo team is part of Harvard University IT’s Campus Systems team which supports a wide array of business units that are essential to Harvard’s day-to-day operations.
This Senior Application Systems Engineer position reports into the Senior Product Manager who is overall responsible for the University Maximo platform. Our Maximo deployment involves the core IBM Maximo product, EZMaxMobile/EZMaxVendor applications, as well as a few custom applications to augment the Maximo product’s core functionality. The key responsibilities of this role span all aspects of managing the platform and service to the community, as follows:
Operational Support:
Primary person for end-user support.
Monitor, troubleshoot and resolve production issues and requests in a timely manner. Use root cause analysis to fix recurring issues.
Contributes to the team’s knowledge repositories to ensure operational support knowledge is captured and shared.
Provide rotating 24/7 on-call support (1 week out of ~10) to ensure that customer service levels are met.
Collaborate to continuously improve processes, policies and procedures.
May provide training to clients/staff as needed.
Project Delivery:
Support incremental functionality being developed and added to the platform.
Actively participate in business analysis, requirements identification sessions, and support testing activities – testing new functionality and/or doing regression testing, and more broadly, support the Senior Product Manager and business stakeholders in planning and delivering projects in support of the Maximo platform.
Basic Qualifications
Minimum of five years’ post-secondary education or relevant work experience.
Additional Qualifications and Skills
Service Now trouble ticket management experience.
SQL database querying experience.
BIRT (Business and Intelligence Reporting Tools) experience preferred, but not required.
Prior experience with Maximo preferred, but not required.
Strong oral & written communication and customer service skills, and analytical and problem-solving skills.
Demonstrated ability to:
be a great team member, working well and collaboratively with others (IT and business partners), bringing a can-do attitude.
dive into the details of business process in different business/operations environments.
Certificates and Licenses
Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred.
Additional Information
Please provide a cover letter with your application.
Harvard University requires pre-employment reference and background screening.
We are unable to provide work authorization and/or visa sponsorship.
This position has a 180-day orientation and review period.
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.
Accessibility:Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request an accommodation or have questions about the physical access provided, please contact our University Disability Resources Department.
Work Format Details
HUIT actively supports hybrid work where business needs allow. This position has been designated as a Hybrid position. While this position is Hybrid, travel to campus may be necessary based on business needs and the nature of work. Examples include bi-annual or quarterly Town Halls, critical business meetings or other work events. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Job Function : Information Technology
Department Office Location : USA - MA - Cambridge
Job Code : I0758P Applications Professional IV
Work Format : Hybrid (partially on-site, partially remote)
Time Status : Full-time
Commitment to Equity, Diversity, Inclusion, and Belonging : Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EEO Statement : We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
#J-18808-Ljbffr