FirstService Residential
Assistant Property Manager
FirstService Residential, Brooklyn, New York, United States, 11210
Job Overview:
As an Assistant Property Manager you will be responsible for supporting the daily operations of a 405-unit coop property in Forest Hills.
Your Responsibilities:Report to site office during business hours Monday - Friday.Meet and assist any Shareholders with complaints, billing or apartment issues, etc.Assist with all aspects of building management.Act as liaison between Board of Directors, tenants and Company.Consistently maintain knowledge and changes of the property.Write, prepare, and distribute all memos, notices, and other correspondences in regards to building changes, updates, or property information.Maintain the accuracy of the building and tenant files and documents to ensure accurate records are kept.Assist in the inspections of the building facilities to help guarantee appropriate property maintenance and address maintenance and building emergencies.Maintain Board meeting minutes and ensure minutes are produced timely, accurately, and organized with the latest meeting information.Responsible for property arrears including tracking arrears at least twice per month, sending arrears letters to the appropriate list of tenants, and reviewing and discussing the arrears reports with the property manager when needed.Answer phone calls, messages, and emails promptly; within a few hours but never to exceed 24 hours.Daily checking of the Company's 24/7 Customer Care Call Center log for issues and inquires.Responsible for the upload of property documents to in-house resident and building database, FSRconnect, and or building link and ensure that task lists are kept current.Arrange potential buyer interviews with the Board of Directors of the building and consistently follow up on outcomes while assisting on any questions or concerns that may arise.Distribute approved monthly financial reports to the Director of Boards as required.Handle administrative duties pertaining to annual meetings such as preparation of notices, proxies and etc. Must also attend the annual meeting with the property manager.Provide questionnaires and insurance certificates for the building.Process screening paperwork and coordinate drug tests for prospective building employees.Use good judgment in regards to charging the appropriate fees where applicable.Works closely with the property manager when processing the apartment alteration packages and charge/credit forms.Assist with the contractor and vendor selection for all capital improvement projects and assignments.Responsible for requiring proper vendor insurance with Vive.Promote ancillary services (e.g. construction management, energy, sales and mortgage brokerage, etc.).Maintain substantial compliance with Best Practices, particularly FSRconnect.Interface with internal departments such as financial management, client payroll, compliance, residential applications and closings, insurance, leasing, energy, and project management.Maintain substantial compliance with Best Practices, particularly FSRconnect.Complete special projects for both the client and managers as assigned.Skills & Qualifications:
Bachelor's degree required.Two (2)+ years experience in New York City residential condominium and cooperative property management.Must have superior verbal and written communications skills and proven customer service exposure.Need to have a high energy type of attitude to deal with the day to day tasks and able to multi-task under pressure and stressful situations.Must be extremely organized, consistent, and flexible and adaptable to change.Proven leadership and teamwork skills and attributes.Working knowledge of Microsoft office and Windows environment necessary.Experience with Yardi Voyager, AvidXchange, ClickPay is a plus.
What We Offer:
As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, life insurance, short term disability, legal, and identity theft. You will also be eligible for company paid life insurance, long term disability, and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, and a 401k with company match.
Compensation:
$21 - $26 / hr
As an Assistant Property Manager you will be responsible for supporting the daily operations of a 405-unit coop property in Forest Hills.
Your Responsibilities:Report to site office during business hours Monday - Friday.Meet and assist any Shareholders with complaints, billing or apartment issues, etc.Assist with all aspects of building management.Act as liaison between Board of Directors, tenants and Company.Consistently maintain knowledge and changes of the property.Write, prepare, and distribute all memos, notices, and other correspondences in regards to building changes, updates, or property information.Maintain the accuracy of the building and tenant files and documents to ensure accurate records are kept.Assist in the inspections of the building facilities to help guarantee appropriate property maintenance and address maintenance and building emergencies.Maintain Board meeting minutes and ensure minutes are produced timely, accurately, and organized with the latest meeting information.Responsible for property arrears including tracking arrears at least twice per month, sending arrears letters to the appropriate list of tenants, and reviewing and discussing the arrears reports with the property manager when needed.Answer phone calls, messages, and emails promptly; within a few hours but never to exceed 24 hours.Daily checking of the Company's 24/7 Customer Care Call Center log for issues and inquires.Responsible for the upload of property documents to in-house resident and building database, FSRconnect, and or building link and ensure that task lists are kept current.Arrange potential buyer interviews with the Board of Directors of the building and consistently follow up on outcomes while assisting on any questions or concerns that may arise.Distribute approved monthly financial reports to the Director of Boards as required.Handle administrative duties pertaining to annual meetings such as preparation of notices, proxies and etc. Must also attend the annual meeting with the property manager.Provide questionnaires and insurance certificates for the building.Process screening paperwork and coordinate drug tests for prospective building employees.Use good judgment in regards to charging the appropriate fees where applicable.Works closely with the property manager when processing the apartment alteration packages and charge/credit forms.Assist with the contractor and vendor selection for all capital improvement projects and assignments.Responsible for requiring proper vendor insurance with Vive.Promote ancillary services (e.g. construction management, energy, sales and mortgage brokerage, etc.).Maintain substantial compliance with Best Practices, particularly FSRconnect.Interface with internal departments such as financial management, client payroll, compliance, residential applications and closings, insurance, leasing, energy, and project management.Maintain substantial compliance with Best Practices, particularly FSRconnect.Complete special projects for both the client and managers as assigned.Skills & Qualifications:
Bachelor's degree required.Two (2)+ years experience in New York City residential condominium and cooperative property management.Must have superior verbal and written communications skills and proven customer service exposure.Need to have a high energy type of attitude to deal with the day to day tasks and able to multi-task under pressure and stressful situations.Must be extremely organized, consistent, and flexible and adaptable to change.Proven leadership and teamwork skills and attributes.Working knowledge of Microsoft office and Windows environment necessary.Experience with Yardi Voyager, AvidXchange, ClickPay is a plus.
What We Offer:
As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, life insurance, short term disability, legal, and identity theft. You will also be eligible for company paid life insurance, long term disability, and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, and a 401k with company match.
Compensation:
$21 - $26 / hr