Operations Manager

Job DescriptionTHE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $84,000-$100,000.The Administration for Children's Services (ACS) protects and promotes the safety and well-being of New York City's children and families by providing child welfare, juvenile justice, and early care services. In juvenile justice, ACS manages and funds services including detention and placement, intensive community-based alternatives for youth, and support services for families. The Division of Youth and Family Justice (DYFJ) is responsible for oversight and management of secure and non-secure detention services for juveniles (e.g., youth) awaiting disposition in family, criminal, and supreme courts.The Division of Youth and Family Justice (DYFJ) Detention Services is a 24/7 operation responsible for oversight and management of secure detention services for juveniles awaiting disposition in family and supreme courts. The Operations Manager is responsible for the day to day management of the assigned secure juvenile detention facility during an assigned tour which includes direct oversight of Group Services, Security, and coordinates all related support services.Specific duties include but are not limited to:- Manage the overall operation of the assigned tour (7:00 AM-3:00 PM, 3:00 PM-11:00 PM, 11:00 PM-7:00 AM) of the secure detention facility by planning, monitoring, and evaluating the ongoing programs relating to the supervision, conduct and order of the juveniles in care.- Evaluate current practices and policies around various operational issues that impact on safety and security for staff in all titles and residents within secure detention.- Assess and evaluate the shifts critical areas where they will formulate policies based on identified operational needs to better manage secure detention.- Direct facility-specific functions regarding the selection, hiring, transfer, and related duties for Associate Juvenile Counselors, Juvenile Counselors, Supervising Special Officers, and Special Officers, working closely with the Executive Director of Compliance and Control and collaborating with ACS Personnel Administration as required.- Collaborate with Labor Relations regarding labor management issues and the impact of new policies and procedures with regard to collective bargaining.- Manage the facility security operations to ensure the proper care, safety and security of the residents and monitor the resident census.- Manage and coordinate the programs including administrative duties relating to fiscal, personnel, food services, property management, plant management, and housekeeping of the secure facility.- Coordinate program services including education, recreation, medical, and social services to ensure that programs are implemented to meet the needs of the residents.- Conduct individual and group conferences with staff concerning the interpretation and implementation of agency policies and procedures, including techniques to be used in addressing behavioral and adjustment issues, develop staffs skills in observing, recording and addressing these issues.- Manage staff scheduling and deployment with special attention to the use of overtime and absenteeism.- Conduct investigations of child abuse allegations, critical incidents, and suicide attempts which occur while on duty which includes conducting interviews, viewing videos, preparing managerial reports and submitting corrective action plans to the Executive Director within 24 hours of occurrence.- Establish and maintain a managerial system of control to ensure effective program operations.- Serves as a liaison with court administrators, as well as federal, state, and city regulatory agencies.- Provide coverage for facility operations in the absence of the Director of Operations.- Oversee, monitor, and resolve Citytime related issues.ADDITIONAL INFORMATIONSection 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.TO APPLY:Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID#618466.No phone calls, faxes or personal inquiries permitted.Note: Only candidates under consideration will be contacted.Qualifications1. A master's degree in social work from an accredited school of social work and four years of full-time, paid professional experience in a child care institution or in group work with children in a child care setting, including two years in an administrative capacity; or2. A master's degree from an accredited college in sociology, psychology, education, public administration or a closely related field, and five years of full-time paid professional experience as described in "1" above including two years in an administrative capacity; or3. Education and/or experience equivalent to "1" or "2" above. However, all candidates must have two years of administrative experience in a child care setting.Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.