Cornerstone Community Financial Credit Union
VP of Operations & Risk
Cornerstone Community Financial Credit Union, Auburn Hills, Michigan, United States, 48326
What You'll Bring To CCF:
The VP of Operations & Risk is responsible for leading critical operational and risk programs that support the core strategic goals at CCF. These programs enable effective, safe, and compliant policies and platforms for both our members and team members user experience. The role is responsible for leading, directing, and supervising the Risk, Operations, and Compliance departments, functions, and team members to ensure the credit union is in compliance with laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
What You'll Do in This Role:Effectively monitors, tracks, and analyzes company-wide operational, compliance, and fraud activities, and logically directing, controlling, developing, and implementing organizational processes and procedures to maximize efficiencies in an effort to improve day-to-day operations and to meet company goals.Directs, coordinates, and oversees operational activities throughout the organization to ensure efficient operational projects, product delivery, and testing are developed and implemented to meet current and future organizational needs.Provides oversight of operations card-management, including the network and processor relationships, operational support, and dispute management, balancing optimizing member experience and minimizing card losses related to fraud and merchant compromises.Manages direct reports to maximize productivity, efficiency, and effectiveness of the department. This includes hiring, directing job assignments, monitoring staff performance, coaching, development, training, assuring compliance with regulatory requirements and CCF's Mission, Vision and Service Promises. Appraises performance and provides recommendations for staff compensation, promotion, and termination, as appropriate.Manages and facilitates a Compliance Management System that includes all regulatory and compliance requirements. Performs duties as the Bank Secrecy Act/OFAC Officer and ensuring the organization is compliant with all operational regulations. This includes oversight of CCF's Audit Plan, ensuring that internal and external audits are executed, and results are addressed and reported to senior management and the Audit Committees as expected.Drives and ensures organizational leadership understands all applicable laws and regulations affecting the Credit Union compliance requirements, along with any regulatory considerations required for existing and potential products and services. Provides compliance and risk review for internal services, including websites, programs, or promotions to ensure compliance with all federal and state rules and regulations.Manages, coordinates, and enhances facility and building security controls, including personnel access, alarm response, fire/robbery/emergency drills, and opening procedures. Oversees the Facilities Manager to ensure successful management of the building projects and maintenance of properties and buildings.Manages and maintains the vendor risk-management program, including program design and execution, ensuring efficiency, quality control, and compliance with regulatory guidance.Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies.
What You'll Bring To CCF:Five to ten years of similar or related experience, including time spent in preparatory positions.A college degree.Ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trust.Professional level of written and oral communication skills.Project Management, change management, and vendor management skills required.Experience in managing a team of direct reports, as well as strong influencer over vendors and others without a direct reporting line.High level of proficiency in Microsoft Suite of products required including Word, Excel, Outlook, and PowerPoint.Experience with reporting detailed information including: KPI's, metrics, audit requests, and/or data to support monthly progress and trending reports.Ability to analyze and interpret data from multiple sources and present concise analysis to Senior Executives.Excellent organizational skills required.Experience in designing processes and building infrastructure to scale operations in organizations experiencing growth preferred.Managing multiple enterprise-wide projects through expert planning, and prioritization to ensure proper deployment of limited resources against the highest and most important projects.Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.Must be able to effectively handle multiple, simultaneous, and changing priorities.Must be capable of exercising the highest level of discretion on both internal and external confidential matters.
EOE
The VP of Operations & Risk is responsible for leading critical operational and risk programs that support the core strategic goals at CCF. These programs enable effective, safe, and compliant policies and platforms for both our members and team members user experience. The role is responsible for leading, directing, and supervising the Risk, Operations, and Compliance departments, functions, and team members to ensure the credit union is in compliance with laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
What You'll Do in This Role:Effectively monitors, tracks, and analyzes company-wide operational, compliance, and fraud activities, and logically directing, controlling, developing, and implementing organizational processes and procedures to maximize efficiencies in an effort to improve day-to-day operations and to meet company goals.Directs, coordinates, and oversees operational activities throughout the organization to ensure efficient operational projects, product delivery, and testing are developed and implemented to meet current and future organizational needs.Provides oversight of operations card-management, including the network and processor relationships, operational support, and dispute management, balancing optimizing member experience and minimizing card losses related to fraud and merchant compromises.Manages direct reports to maximize productivity, efficiency, and effectiveness of the department. This includes hiring, directing job assignments, monitoring staff performance, coaching, development, training, assuring compliance with regulatory requirements and CCF's Mission, Vision and Service Promises. Appraises performance and provides recommendations for staff compensation, promotion, and termination, as appropriate.Manages and facilitates a Compliance Management System that includes all regulatory and compliance requirements. Performs duties as the Bank Secrecy Act/OFAC Officer and ensuring the organization is compliant with all operational regulations. This includes oversight of CCF's Audit Plan, ensuring that internal and external audits are executed, and results are addressed and reported to senior management and the Audit Committees as expected.Drives and ensures organizational leadership understands all applicable laws and regulations affecting the Credit Union compliance requirements, along with any regulatory considerations required for existing and potential products and services. Provides compliance and risk review for internal services, including websites, programs, or promotions to ensure compliance with all federal and state rules and regulations.Manages, coordinates, and enhances facility and building security controls, including personnel access, alarm response, fire/robbery/emergency drills, and opening procedures. Oversees the Facilities Manager to ensure successful management of the building projects and maintenance of properties and buildings.Manages and maintains the vendor risk-management program, including program design and execution, ensuring efficiency, quality control, and compliance with regulatory guidance.Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies.
What You'll Bring To CCF:Five to ten years of similar or related experience, including time spent in preparatory positions.A college degree.Ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trust.Professional level of written and oral communication skills.Project Management, change management, and vendor management skills required.Experience in managing a team of direct reports, as well as strong influencer over vendors and others without a direct reporting line.High level of proficiency in Microsoft Suite of products required including Word, Excel, Outlook, and PowerPoint.Experience with reporting detailed information including: KPI's, metrics, audit requests, and/or data to support monthly progress and trending reports.Ability to analyze and interpret data from multiple sources and present concise analysis to Senior Executives.Excellent organizational skills required.Experience in designing processes and building infrastructure to scale operations in organizations experiencing growth preferred.Managing multiple enterprise-wide projects through expert planning, and prioritization to ensure proper deployment of limited resources against the highest and most important projects.Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.Must be able to effectively handle multiple, simultaneous, and changing priorities.Must be capable of exercising the highest level of discretion on both internal and external confidential matters.
EOE