VP Compliance and Fraud Risk

The VP of Compliance and Fraud Risk at Guardian Credit Union is responsible for developing and implementing comprehensive compliance and fraud risk management strategies and programs. This position plays a pivotal role in safeguarding the financial interests of our members by identifying, assessing, and mitigating fraud and compliance risks across all credit union operations.Responsible for implementing and maintaining an effective compliance program that covers all aspects of credit union operations. Responsible for overseeing all credit union-wide fraud metrics, reporting and trends, recommending strategies and projects to manage credit union fraud and dispute risk, and leading employee and member education and communication.Major Duties and ResponsibilitiesDevelop and execute the credit union's compliance and fraud risk management strategy, aligning it with the overall risk management framework and organizational goals.Develop and maintain robust fraud prevention and detection policies, procedures, and controls in compliance with industry regulations and best practices.Lead a team of fraud and compliance agents, providing direction, coaching, and mentoring to ensure effective fraud prevention and response.Assess risk potential of current procedures and assist with instituting new procedures that minimize loss exposure. Provide input regarding any compliance/risk management concerns relevant to proposed and current products and services offered by the credit union. Work with teams throughout the credit union to prepare for regulatory changes.Develop and deliver fraud awareness and prevention training programs for employees and members to enhance vigilance and awareness.Oversee relationships with third-party vendors providing compliance and fraud detection services, ensuring their effectiveness and compliance with contractual agreements.Oversee the implementation of advanced fraud detection tools and technologies. Build and optimize rules and metrics used in fraud detection software to identify suspicious member transactions.Collaborate with Card Services team and coordinate with card vendor to identify debit card fraud trends, to write new card fraud rules, test rules, and execute rules to prevent debit card fraud while maintaining a low false positive ratio.Lead investigations into complex and important fraud cases, coordinating with law enforcement agencies as necessary.Prepare regular and ad-hoc reports for executive management and regulatory authorities, summarizing compliance issues, fraud incidents, losses, trends, and efforts to mitigate risks.Monitor, communicate and report developing trends and changes in regulatory compliance, risk management, and fraud trends.Disseminate information, review disclosures, answer questions, and be a subject matter expert for the credit union on all compliance-related issues.Review and update policies and procedures for compliance with regulations as well as safeguarding all credit union assets.Collaborate with other departments to ensure compliance risk assessments are integrated into business strategies.Knowledge and Skills

Experience5+ years of progressive experience in compliance and fraud risk management, with at least 2 years in a leadership role.Education/Certifications/LicensesBachelor's degree in finance, risk management, business, or a related field or a combination of equivalent experience and education.In-depth knowledge of fraud detection technologies, industry trends, and regulatory requirements.Strong analytical and problem-solving skills.Exceptional leadership and team management abilities.Excellent communication and interpersonal skills.Detail-oriented with a commitment to accuracy and data integrity.Ability to handle sensitive and confidential information with discretion.Previous banking or credit union experience, specifically in a compliance or risk management capacity.Interpersonal SkillsA significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.Other SkillsAbility to balance credit union’s strategic goals, including member and product growth, with fraud mitigation and compliance.Ability to demonstrate experience and aptitude in leading, motivating and managing team members.Ability to collaborate with other departments and third-party vendors.Ability to demonstrate planning, organization, strategy, and motivation for results.Ability to demonstrate excellent oral and written communication skills and strong interpersonal skills.Knowledge of fraud-related laws and regulations.Knowledge of core banking systems, card processors, and fraud detection analytics software.Skilled in strong analytical, statistical, problem-solving, and database management skills.Ability to lead in an action oriented, results-driven approach.ADA Requirements

Physical RequirementsIs able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.Working ConditionsMust be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.Mental and/or Emotional RequirementsMust be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.Qualifications

Education

Preferred

Bachelors or better in Finance or related field.Experience

Required

5+ years of progressive experience in compliance and fraud risk management, with at least 2 years in a leadership role.

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