Pacific Market International
Senior Manager, Credit and Collections
Pacific Market International, Seattle, Washington, us, 98127
About Us
Stanley is defined by Creativity, Building and Invention. We are makers of the legendary bottle and box. Driven by purpose, passion, and performance. Obsessed with making a difference and keeping our promises. Proud of our yesterday and focused on building the team of tomorrow.
Position OverviewThe Senior Manager over Credit & Collections plays a pivotal role in developing and administering comprehensive credit and collections programs aimed at optimizing cash flow and minimizing receivables. This position is responsible for assessing credit risks associated with customers and suppliers, guiding decisions on credit applications, payment terms, customer deposits, and credit limits. The manager will design and implement processes that enhance cash flow efficiency, monitor overdue accounts, negotiate collections, and identify opportunities for operational improvements. This position also oversees cash application and ensures compliance with company policies while managing subordinate staff to meet departmental goals within budgetary constraints.
What You'll Do
Direct the collection of outstanding credit and invoices effectively to enhance profitability, ensuring adherence to company policies.Research customer credit information, contact references, and assist in conducting thorough credit analyses.Validate balances due prior to executing lien waivers and assist in the waiver processing.Manage all collection efforts, including negotiating with past-due accounts, resolving disputes, expediting payments, referring delinquent accounts to collection agencies, and executing follow-ups.Develop and implement innovative strategies aimed at increasing recovery rates on outstanding debts.Train, mentor, and evaluate staff within the credit and collections team to align with business needs and goals.Establish and coordinate departmental goals that support overall business objectives, with a commitment to continual advancement.Design processes for contacting customers with overdue accounts based on aging reports to obtain past-due payments.Ensure compliance with credit issuance procedures and approvals.Oversee daily credit applications and manage customer credit limits to mitigate risk.Ensure accuracy of information provided to third-party collections and lien filing partners and provide recommendations when legal collection actions are necessary.Monitor and negotiate payment terms with customers on delinquent accounts and establish final demand procedures.Research, select, and liaise with third-party collection and lien attorneys/agencies to enhance internal capabilities.Develop key performance indicators (KPIs) for tracking and reporting on the effectiveness of credit and collection efforts.Uphold the integrity and confidentiality of customer accounts, relationships, and sensitive data.Plan, evaluate, implement, and consistently seek improvements in all aspects of credit and collections functions and processes.Proactively engage with select clients to resolve receivables delinquencies as needed.Undertake additional projects and tasks as directed by management.Education and Experience
Bachelor's degree in Business, Finance, or a related field.7+ years of experience in credit and collections, with a background in managerial, supervisory, or specialist roles.5+ years of leadership experience.Strong proficiency in collection, analytical, and negotiation skills, along with effective oral and written communication abilities.Comprehensive understanding of commercial credit and collection laws, as well as contracts, purchase orders, and other related documentation.Ability to thrive in a fast-paced environment while managing multiple priorities effectively.
Compensation
$130,000-160,000 annually
Stanley is committed to a diverse and inclusive work environment. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact recruiting@stanley1913.com.
The base pay range for this position is for a successful candidate within the state listed. The successful candidate's actual pay will be based on multiple factors, such as work location, job-related knowledge, skills, qualifications, and experience. Stanley is a total rewards company, which includes rewards beyond base salary. Full-time employees are eligible for an annual bonus, based on company and individual results. In addition, we offer a variety of employee benefits, personalized time off, 14-Paid holidays, dental, vision, 401(k), and much more.
About HAVI
HAVI is a global, privately owned company that connects people with ideas, data with insights, supply with demand, restaurants with deliveries and ultimately, people with the products they love. Whether we are sourcing, storing or delivering products, we bring unmatched category expertise and unrivaled operational excellence, combined with powerful digital analytics and insights. Founded in 1974, HAVI employs more than 10,000 people and serves customers in more than 100 countries. HAVI's business units include Supply Chain, tms and Stanley. Our portfolio of businesses offers best-in-class sourcing and supply chain capabilities, brand defining marketing and promotion services and innovative consumer products. For more information, please visit HAVI.com, tmsw.com and stanley1913.com.
#LI-AC3
#LI-Hybrid
Stanley is defined by Creativity, Building and Invention. We are makers of the legendary bottle and box. Driven by purpose, passion, and performance. Obsessed with making a difference and keeping our promises. Proud of our yesterday and focused on building the team of tomorrow.
Position OverviewThe Senior Manager over Credit & Collections plays a pivotal role in developing and administering comprehensive credit and collections programs aimed at optimizing cash flow and minimizing receivables. This position is responsible for assessing credit risks associated with customers and suppliers, guiding decisions on credit applications, payment terms, customer deposits, and credit limits. The manager will design and implement processes that enhance cash flow efficiency, monitor overdue accounts, negotiate collections, and identify opportunities for operational improvements. This position also oversees cash application and ensures compliance with company policies while managing subordinate staff to meet departmental goals within budgetary constraints.
What You'll Do
Direct the collection of outstanding credit and invoices effectively to enhance profitability, ensuring adherence to company policies.Research customer credit information, contact references, and assist in conducting thorough credit analyses.Validate balances due prior to executing lien waivers and assist in the waiver processing.Manage all collection efforts, including negotiating with past-due accounts, resolving disputes, expediting payments, referring delinquent accounts to collection agencies, and executing follow-ups.Develop and implement innovative strategies aimed at increasing recovery rates on outstanding debts.Train, mentor, and evaluate staff within the credit and collections team to align with business needs and goals.Establish and coordinate departmental goals that support overall business objectives, with a commitment to continual advancement.Design processes for contacting customers with overdue accounts based on aging reports to obtain past-due payments.Ensure compliance with credit issuance procedures and approvals.Oversee daily credit applications and manage customer credit limits to mitigate risk.Ensure accuracy of information provided to third-party collections and lien filing partners and provide recommendations when legal collection actions are necessary.Monitor and negotiate payment terms with customers on delinquent accounts and establish final demand procedures.Research, select, and liaise with third-party collection and lien attorneys/agencies to enhance internal capabilities.Develop key performance indicators (KPIs) for tracking and reporting on the effectiveness of credit and collection efforts.Uphold the integrity and confidentiality of customer accounts, relationships, and sensitive data.Plan, evaluate, implement, and consistently seek improvements in all aspects of credit and collections functions and processes.Proactively engage with select clients to resolve receivables delinquencies as needed.Undertake additional projects and tasks as directed by management.Education and Experience
Bachelor's degree in Business, Finance, or a related field.7+ years of experience in credit and collections, with a background in managerial, supervisory, or specialist roles.5+ years of leadership experience.Strong proficiency in collection, analytical, and negotiation skills, along with effective oral and written communication abilities.Comprehensive understanding of commercial credit and collection laws, as well as contracts, purchase orders, and other related documentation.Ability to thrive in a fast-paced environment while managing multiple priorities effectively.
Compensation
$130,000-160,000 annually
Stanley is committed to a diverse and inclusive work environment. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact recruiting@stanley1913.com.
The base pay range for this position is for a successful candidate within the state listed. The successful candidate's actual pay will be based on multiple factors, such as work location, job-related knowledge, skills, qualifications, and experience. Stanley is a total rewards company, which includes rewards beyond base salary. Full-time employees are eligible for an annual bonus, based on company and individual results. In addition, we offer a variety of employee benefits, personalized time off, 14-Paid holidays, dental, vision, 401(k), and much more.
About HAVI
HAVI is a global, privately owned company that connects people with ideas, data with insights, supply with demand, restaurants with deliveries and ultimately, people with the products they love. Whether we are sourcing, storing or delivering products, we bring unmatched category expertise and unrivaled operational excellence, combined with powerful digital analytics and insights. Founded in 1974, HAVI employs more than 10,000 people and serves customers in more than 100 countries. HAVI's business units include Supply Chain, tms and Stanley. Our portfolio of businesses offers best-in-class sourcing and supply chain capabilities, brand defining marketing and promotion services and innovative consumer products. For more information, please visit HAVI.com, tmsw.com and stanley1913.com.
#LI-AC3
#LI-Hybrid