Administrative Specialist III

This job was posted by : For more information, please see: Position #: A00981 Department: Neil Griffin College of Business Employment Status: Full time (29-40 Hrs) # of openings: 1 Proposed Salary Range: Commensurate with Experience Type of Employment: Staff Location: ASU-Jonesboro Closing: 10/7/24 Please note: All postings close at 12 A.M. CST on the closing date. A-State participates in E-Verify. Position Summary: The Administrative Specialist III is responsible for coordinating office activities, researching and preparing special reports, and developing, revising, and recommending administrative policies and procedures as directed by supervisor. This position is governed by state and federal laws and institution policy. Duties & Responsibilities: Adhere to the vision and guiding principles of the Finance and Administration Division Answer incoming calls to the Work Order Center Write service requests or work orders as required from incoming calls, emails, FAMIS self-service, or interdepartmental transfers, including walk-up customers within Facilities Management A service request or work order requires collecting the following information: description of work to be performed, contact information of the requestor, building and room number of the location of the work, type of request, such as, general maintenance, signage, equipment, utilities, or duty and entering appropriate equipment numbers for work orders, routing work orders to appropriate crew(s), and verifying account numbers on work orders upon entry Advise customers regarding procedures for requesting a service request and submitting IDT's, answer customer questions about charges on weekly billing including what the charges are, and the amount of labor and material being applied Communicate with departmental supervisors and customers about any and all pertinent information as the need arises during an emergency situation Enter equipment records and/or data into FAMIS for tracking costs associated with equipment Assist in closing work orders when supervisors determine that they are complete, and verify that the correct account is charged Run Oracle and/or Publisher reports as necessary Provide administrative support to the Building Maintenance group, including initiating hiring processes, completing employee status forms, and budget transfers Other duties as assigned Knowledge/Skills/Abilities: Knowledge of the principles and practices of mathematics and statistics Knowledge of research and analysis techniques and methods Knowledge of work-related subject area Knowledge of computers and software applications Ability to prepare, present, and review oral and written information and reports Ability to research and analyze related work program information Ability to develop, recommend, interpret, and apply policies and procedures Ability to analyze financial records and prepare reports Ability to plan, organize, and direct the work of others General Days/Hours: Monday - Friday 8:00 a.m. - 5:00 p.m. Additional hours as requested and/or needed Regular and reliable attendance Other: PI250418189 Arkansas State University is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.