Administrative Assistant I - Austin, TX

Provides customer service and administrative support to industrial permitting activities in the Texas Commission on Environmental Quality Water Quality Division..Contacts customers and applicants about individual renewal permit applications, aggregate production operation (APO) registrations, general permit notices and permit by rule authorization applications; ensures completeness, accuracy, and compliance with state and federal rules, policies, and guidelines.Assists with preparation of letters, responses and notices for individual renewal permits; generates registrations for APOs and authorization certificates for general permits.Updates application and permit data in various databases.Answers incoming calls from both internal and external agency customers regarding agency policies and procedures, status of applications, or billing concernsAssists with rule and policy questions from applicants, their representatives, and the public via phone and email.Performs other duties assigned..Bachelor's degree with one (1) year complex administrative support experience or high school diploma or equivalent with five (5) years of increasingly responsible administrative, secretarial and clerical experience; or equivalent combination of education and relevant experience may be substituted as appropriate..Experience answering, screening, and routing phone calls and emails.Helping customers with technical questions.Data entry and preparing correspondence, reports, forms, and other documents.