Technical Program Manager

ResponsibilitiesResponsible for end-to-end management of Application Development and Production support for a portfolio of data and analytics applicationsMust have about 17+ yrs of experience in managing data & analytics programs, Onsite-Offshore models and new applications like Snowflake, databricks etcBe the go-to person for solutioning, and for managing development and production support for customersDrive thought leadership for next gen support processes in an Agile, automation first environment, define best practices and knowledge management protocolsUnderstand and manage SLA against customer contracts within a 24x7 model, run war rooms for P1 issues and manage customer escalations efficiently.Identify customer issues proactively, drive RCA reactively and maintain an excellent relationship with end-users and stakeholdersResponsible for end to end project delivery of Big Data Solutions from project estimations, project planning, resourcing and monitoring perspectiveDrive and participate in requirements gathering workshops, estimation discussions, design meetings and status review meetingsParticipate and contribute in Solution Design and Solution Architecture for implementing Big Data ProjectsMonitor and review the status of the project and ensure that the deliverables are on track with respect to scope, budget and timeTransparently communicate the status of the project to all the stakeholders on a regular basisIdentify and manage risks / issues related to deliverables and arrive at mitigation plans to resolve the issues and risksSeek proactive feedback continuously to identify areas of improvementEnsure the team is creating and maintaining the knowledge artifacts with reference to the project deliverablesMandatory Requirements

Hands on experience in design, development and managing big data technologiesExperience of managing projects in the area of Big Data, Data warehousing, Business Intelligence using open source or top of the line tools and technologiesGood knowledge of Dimensional ModelingExperience of managing medium to large projectsProven experience in project planning, estimation, execution and implementation of medium to large projectsProficient with various development methodologies like waterfall, agile/scrum and iterativeGood Interpersonal skills and excellent communication skillsExcellent presentation skills with senior leadership level stakeholdersExcellent understanding of Agile method of project implementation