Technical Program Manager

Responsible for end-to-end management of Application Development and Production support for a portfolio of data and analytics applicationsMust have about 10+ yrs of experience in managing data & analytics programs, Onsite-Offshore models and new applications like Snowflake, databricks etcBe the go-to person for solutioning, and for managing development and production support for customersDrive thought leadership for next gen support processes in an Agile, automation first environment, define best practices and knowledge management protocolsUnderstand and manage SLA against customer contracts within a 24x7 model, run war rooms for P1 issues and manage customer escalations efficiently.Identify customer issues proactively, drive RCA reactively and maintain an excellent relationship with end-users and stakeholdersResponsible for end to end project delivery of Big Data Solutions from project estimations, project planning, resourcing and monitoring perspectiveDrive and participate in requirements gathering workshops, estimation discussions, design meetings and status review meetingsParticipate and contribute in Solution Design and Solution Architecture for implementing Big Data ProjectsMonitor and review the status of the project and ensure that the deliverables are on track with respect to scope, budget and timeTransparently communicate the status of the project to all the stakeholders on a regular basisIdentify and manage risks / issues related to deliverables and arrive at mitigation plans to resolve the issues and risks