Business Analyst

Genesis10 is seeking a Business Analyst for a contract with our client in Minnetonka, MN. 100% Remote. Job Description: The team consists of 8 on-site Consumer Experience Analysts with a variety of backgrounds including experience in "Client " contact centers, Medicare Product teams, data file management teams, external consumer experience retail teams, and long-term care delivery. We also are supported by 4 hybrid Reporting Analysts and 3 on-site Managers and 1 on-site Director. The contractors will fill 2/8 of the CE Analyst positions and 2/4 hybrid Reporting Analyst positions. We value learning, open communication, adaptability, humor, and collaboration and we've intentionally shaped our culture around these values. The team's skill sets include coding automations in python, querying large databases in Snowflake, manipulating and analyzing large interaction datasets in Excel, designing engaging data visualizations in excel and PowerPoint to share with stakeholders, and communication skills in person and in writing to engage with leadership. Key Responsibilities: Analyze operational data to identify areas for process improvement, cost optimization, and provide insights rooted in enhancing the consumer experience. This data includes NPS trends, consumer verbatims, digital portal interactions, consumer metrics/critical ops metrics. Collaborate with cross-functional teams, including, but not limited to WFM, Consumer Resolution Center (CRC), Product, Claims, Call Ops, IT, Sales, Enrollment, Implementation, and Provider Ops, to identify, discuss, and implement enhancements and/or process improvements. Actively monitor live War Room efforts, CRC trends, thumb on current events, or tech outages that could impact the consumer experience that are displayed on the AV Wall. Monitor and interpret operational reports, dashboards, and performance metrics to track key impacts to the consumer experience and overall performance. Demonstrate readiness to interpret and understand the data in a manner that can be efficiently and effectively presented to senior level leaders. Required Basic Qualifications: Business Analysts role Excel SME Some Data Analysis/Snowflake/Databricks. 2 years of business analytical skill set. Consumer experience. How to tell through an analytical lens. Compensation: Hourly W2 pay rate $ We have access to additional contract, contract-to-hire, and direct hire positions with various rate ranges. If you have the described qualifications and are interested in this exciting opportunity, apply today Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF) Remote opportunities available For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.