Business analyst

job summary: Skills: Business Analysts roleExcel SMEsome Data Analysis/Snowflake/Databricks2 years of business analytical skill set. Consumer experience. How to tell through an analytical lens. location: Eden Prairie, Minnesota job type: Contract salary: $42.50 - 53.00 per hour work hours: 8am to 4pm education: No Degree Required responsibilities: Analyze operational data to identify areas for process improvement, cost optimization, and provide insights rooted in enhancing the consumer experience. This data includes NPS trends, consumer verbatims, digital portal interactions, consumer metrics/critical ops metrics. Collaborate with cross-functional teams, including, but not limited to WFM, Consumer Resolution Center (CRC), Product, Claims, Call Ops, IT, Sales, Enrollment, Implementation, and Provider Ops, to identify, discuss, and implement enhancements and/or process improvements. Actively monitor live War Room efforts, CRC trends, thumb on current events, or tech outages that could impact the consumer experience that are displayed on the AV Wall. Monitor and interpret operational reports, dashboards, and performance metrics to track key impacts to the consumer experience and overall performance. Demonstrate readiness to interpret and understand the data in a manner that can be efficiently and effectively presented to senior level leaders. qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: No Degree Required skills: Business Analysis Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.