TeamPeople
AV/VC Technician I
TeamPeople, Washington, District of Columbia, us, 20022
Primary Function
Provide on-site daily technical support to clients in conference rooms and event spaces, and those who join virtually; work independently and collaboratively with a team of Technicians and IT professionals servicing global conferencing, with the goal of providing responsive and effective service.
Duties & Responsibilities
Prepare and close conference rooms for meeting requirements as described by the clientSet up, playback and record from a variety of video and audio sources; Set up content sharing presentations to display on screen in varying room typesSet up, operate, and strike conference room VC and AV systems including varying types of microphones and sound amplification (PA) systems, data/video displays and projection systems, AV device control systems, simultaneous interpretation (SI), videoconferencing equipment, computer control systems, video switching, professional audio and video recording systems and video streamingVerify, test, troubleshoot and monitor videoconference and/or mobile, remote connections prior to and during meetingsVerify, test, troubleshoot, and monitor playback of client-provided meeting content such as Powerpoint, Canva, or similar presentations/decksAssist Service Desk operations by responding to client chats, calls, and emails, join events in progress to troubleshoot and fix urgent discrepanciesRemotely monitor conference room systems via desktop applications and proprietary toolsHost and moderate meetings on virtual platforms such as WebEx Meetings and Webinars, Zoom Meetings and Webinars, Microsoft TeamsConduct demonstrations for users on video conferencing platformsTake escalations from IT teams related to video conferencing equipment and connectionsMaintain conferencing equipment on the HQ campus, track for inventory, and secure as per requirementsContribute to operational documentation and SOPsReport system anomalies, equipment problems, customer relations issues or any other daily event concerns that ariseOther duties as assignedSkills & Qualifications
Strong customer service skills, providing a comfortable meeting environment and confidence in the operatorSolid work ethic; interest and enthusiasm for growing skills in the IT or AV industryProficient knowledge of current AV & VC industry practices, standards, and proceduresUnderstanding of signal flow and able to provide basic troubleshooting for VC, AV, and IT equipmentCritical thinking and problem-solving skills required, as to manage technical situations during eventsExperience with microphone systems, digital audio consoles, standards based (SIP/H323) videoconferencing equipment, SI equipment, video systems, lighting equipment, computers, device control systemsAdditional AV and media skills such as audio recording, camera operation, editing, or field experience are desirableAbility to deliver on dynamic requirements on a day-to-day basisAbility to support clients from planning, execution, and conclusion of eventsAbility to read, speak and effectively communicate in the English languageAbility to thrive in a multicultural and multilingual environmentEducation & Experience
Bachelor's Degree in Information Technology, Communications, Audio/Electronic Engineering, or related field preferred; or technical school training with IT training and related experience3+ years of experience with the setup, operation and troubleshooting of conference rooms, auditoriums, theater, hotels and/or broadcast environmentAV Technologist Certificate preferredExperience with ServiceNow workflow management system is preferredExperience with Cisco TMS, Control Hub, and the WebEx application is preferred
To Apply
Use the link at the bottom of this page to apply. Make sure you are using the latest version of your browser.
Diversity Inclusion & Customer Service Statement
TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Provide on-site daily technical support to clients in conference rooms and event spaces, and those who join virtually; work independently and collaboratively with a team of Technicians and IT professionals servicing global conferencing, with the goal of providing responsive and effective service.
Duties & Responsibilities
Prepare and close conference rooms for meeting requirements as described by the clientSet up, playback and record from a variety of video and audio sources; Set up content sharing presentations to display on screen in varying room typesSet up, operate, and strike conference room VC and AV systems including varying types of microphones and sound amplification (PA) systems, data/video displays and projection systems, AV device control systems, simultaneous interpretation (SI), videoconferencing equipment, computer control systems, video switching, professional audio and video recording systems and video streamingVerify, test, troubleshoot and monitor videoconference and/or mobile, remote connections prior to and during meetingsVerify, test, troubleshoot, and monitor playback of client-provided meeting content such as Powerpoint, Canva, or similar presentations/decksAssist Service Desk operations by responding to client chats, calls, and emails, join events in progress to troubleshoot and fix urgent discrepanciesRemotely monitor conference room systems via desktop applications and proprietary toolsHost and moderate meetings on virtual platforms such as WebEx Meetings and Webinars, Zoom Meetings and Webinars, Microsoft TeamsConduct demonstrations for users on video conferencing platformsTake escalations from IT teams related to video conferencing equipment and connectionsMaintain conferencing equipment on the HQ campus, track for inventory, and secure as per requirementsContribute to operational documentation and SOPsReport system anomalies, equipment problems, customer relations issues or any other daily event concerns that ariseOther duties as assignedSkills & Qualifications
Strong customer service skills, providing a comfortable meeting environment and confidence in the operatorSolid work ethic; interest and enthusiasm for growing skills in the IT or AV industryProficient knowledge of current AV & VC industry practices, standards, and proceduresUnderstanding of signal flow and able to provide basic troubleshooting for VC, AV, and IT equipmentCritical thinking and problem-solving skills required, as to manage technical situations during eventsExperience with microphone systems, digital audio consoles, standards based (SIP/H323) videoconferencing equipment, SI equipment, video systems, lighting equipment, computers, device control systemsAdditional AV and media skills such as audio recording, camera operation, editing, or field experience are desirableAbility to deliver on dynamic requirements on a day-to-day basisAbility to support clients from planning, execution, and conclusion of eventsAbility to read, speak and effectively communicate in the English languageAbility to thrive in a multicultural and multilingual environmentEducation & Experience
Bachelor's Degree in Information Technology, Communications, Audio/Electronic Engineering, or related field preferred; or technical school training with IT training and related experience3+ years of experience with the setup, operation and troubleshooting of conference rooms, auditoriums, theater, hotels and/or broadcast environmentAV Technologist Certificate preferredExperience with ServiceNow workflow management system is preferredExperience with Cisco TMS, Control Hub, and the WebEx application is preferred
To Apply
Use the link at the bottom of this page to apply. Make sure you are using the latest version of your browser.
Diversity Inclusion & Customer Service Statement
TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.