Insight Global
Technical Writer
Insight Global, Warren, Michigan, United States, 48091
Summary:The Service Information Development team represents the CCA Engineering to develop mechanical service information repair and replacement procedures, to implement service strategies that improve the serviceability of vehicles, and to support warranty cost avoidance cases. In addition, our team identifies, develops and releases service information in accordance with all Aftersales milestones for assigned global and internal vehicle programs.
Specific Responsibilities of this Position:Develop and author mechanical service information procedures and related technical content for the following commodities: Chassis, HVAC, Powertrain, Body, Interior, Exterior.Edit existing content as required and assist in the resolution of content ownership globally (GMNA, GME, GMDAT, GMH, GMSA)Use Teamcenter and Vis Mockup to create graphics from math data and Arbortext to develop the text of the procedures, crafting and using text strings when applicable.Handle publication content by section, subsection and information type.Maintain contacts with the Design and Process Technology group for engineering math data availability issue resolution.Work with other department functions and suppliers to implement cost reduction, methods improvement, product improvements, math improvements, while supporting all department programs.Provides technical direction to support personnel, as required.Communicates information to and from internal and external customer organizations.Stays abreast of new technology and driven practices.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Associates Degree in related field (english, journalism, communications, etc.)1+ years of experience with hands on automotive repair2+ years of experience in in creating documentation for automotive proceduresExcellent writing, editing, and communication skillsAbility to read some programming code
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Specific Responsibilities of this Position:Develop and author mechanical service information procedures and related technical content for the following commodities: Chassis, HVAC, Powertrain, Body, Interior, Exterior.Edit existing content as required and assist in the resolution of content ownership globally (GMNA, GME, GMDAT, GMH, GMSA)Use Teamcenter and Vis Mockup to create graphics from math data and Arbortext to develop the text of the procedures, crafting and using text strings when applicable.Handle publication content by section, subsection and information type.Maintain contacts with the Design and Process Technology group for engineering math data availability issue resolution.Work with other department functions and suppliers to implement cost reduction, methods improvement, product improvements, math improvements, while supporting all department programs.Provides technical direction to support personnel, as required.Communicates information to and from internal and external customer organizations.Stays abreast of new technology and driven practices.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Associates Degree in related field (english, journalism, communications, etc.)1+ years of experience with hands on automotive repair2+ years of experience in in creating documentation for automotive proceduresExcellent writing, editing, and communication skillsAbility to read some programming code
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.