General Motors
Manager - Interior, HVAC and PSD Service Integration Manager
General Motors, Warren, Michigan, United States, 48091
This role is categorized as
hybrid . The successful candidate is expected to report to
Cole Engineering Center - Podium, Warren MI
three times per week, at minimum.The world has changed, and we need your help to change it for the better! The General Motors Global Aftersales Engineering is tasked with developing and integrating solutions to the world’s service challenges. We invite you to join us in building a future with Zero Crashes, Zero Emissions, and Zero Congestion.The Service Integration team is seeking customer-focused change agents who have a passion for innovative technologies and business approaches. The Service Manager will work collaboratively with several multi-disciplinary functions during the Global Vehicle Development Process to propose innovative service solutions that prove to be simple and cost-effective.Access to advanced technologies and the autonomy to challenge convention creates an exciting fast-paced environment to innovate and scale solutions that address the dealer’s technician and service lane capacity challenges.The Service Integration Manager role requires a highly skilled leader who directs a group of engineers responsible for the vehicle serviceability strategy, focusing on labor time reduction and opportunities for efficiencies.Provides technical leadership and guides the team to successfully achieve the goals of the organization while working on special projects. Develops new processes, standards, and/or operational plans for the organization's business strategies with a direct impact on business and/or function overall results. Influences others within the organization to accept new concepts, practices, and approaches. This may include identifying problems, updating, or modifying working methods that may be complex in their work area without the benefit of defined procedures.Responsible for staffing, communicating, training and development, directing and prioritization of work, evaluating performance, and removing roadblocks.Job Description
Work collaboratively and support multi-disciplinary functions: Product Engineering, Purchasing, Design Studio, Materials, etc., throughout the development of new technologies and service best practices.Manage reciprocal relationships with engineering to facilitate and enable program and product decisions regarding content, new technology implementation, and issue countermeasures regarding customer expectations.Partner with Product Engineering to drive appropriate priorities and discipline in the organization to ensure service engineering and customer/dealers targets can be achieved.Collaborate across all Aftersales and Customer Care disciplines to drive common and standardized service requirements, procedures, metrics, and best practices. Address service requirements upfront in the Global Product Development process and support all launch improvement initiatives.Collaborate with engineering, purchasing, and program team leadership on the accomplishment of the established service engineering expectations.Provide oversight and mentorship, verifying that critical service and program readiness work meets customer requirements and is completed on time, with quality and integrity.This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
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hybrid . The successful candidate is expected to report to
Cole Engineering Center - Podium, Warren MI
three times per week, at minimum.The world has changed, and we need your help to change it for the better! The General Motors Global Aftersales Engineering is tasked with developing and integrating solutions to the world’s service challenges. We invite you to join us in building a future with Zero Crashes, Zero Emissions, and Zero Congestion.The Service Integration team is seeking customer-focused change agents who have a passion for innovative technologies and business approaches. The Service Manager will work collaboratively with several multi-disciplinary functions during the Global Vehicle Development Process to propose innovative service solutions that prove to be simple and cost-effective.Access to advanced technologies and the autonomy to challenge convention creates an exciting fast-paced environment to innovate and scale solutions that address the dealer’s technician and service lane capacity challenges.The Service Integration Manager role requires a highly skilled leader who directs a group of engineers responsible for the vehicle serviceability strategy, focusing on labor time reduction and opportunities for efficiencies.Provides technical leadership and guides the team to successfully achieve the goals of the organization while working on special projects. Develops new processes, standards, and/or operational plans for the organization's business strategies with a direct impact on business and/or function overall results. Influences others within the organization to accept new concepts, practices, and approaches. This may include identifying problems, updating, or modifying working methods that may be complex in their work area without the benefit of defined procedures.Responsible for staffing, communicating, training and development, directing and prioritization of work, evaluating performance, and removing roadblocks.Job Description
Work collaboratively and support multi-disciplinary functions: Product Engineering, Purchasing, Design Studio, Materials, etc., throughout the development of new technologies and service best practices.Manage reciprocal relationships with engineering to facilitate and enable program and product decisions regarding content, new technology implementation, and issue countermeasures regarding customer expectations.Partner with Product Engineering to drive appropriate priorities and discipline in the organization to ensure service engineering and customer/dealers targets can be achieved.Collaborate across all Aftersales and Customer Care disciplines to drive common and standardized service requirements, procedures, metrics, and best practices. Address service requirements upfront in the Global Product Development process and support all launch improvement initiatives.Collaborate with engineering, purchasing, and program team leadership on the accomplishment of the established service engineering expectations.Provide oversight and mentorship, verifying that critical service and program readiness work meets customer requirements and is completed on time, with quality and integrity.This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
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