BBA Aviation Plc.
Analyst, Customer Insights and Care
BBA Aviation Plc., Orlando, Florida, us, 32885
JOB DESCRIPTION
Signature Aviation is one of the world's preeminent global aviation companies offering exceptional experiences and essential support services to business and private aviation customers. The company's large-scale infrastructure footprint enables travel and is a critical global economic driver. Signature operates an industry-leading network of private aviation terminals, with over 200 locations covering key destinations in 27 countries across five continents. The United States is the company's largest market with operations at 38 of the top 50 busiest airports.
Signature is seeking an Analyst, Customer Insights and Care. This role is integral to shaping our understanding of customer behavior and preferences. The Analyst will collaborate with multiple stakeholders and lead the analysis, project management, and execution of research initiatives (qualitative and quantitative) that span the entire customer journey. The ideal candidate will excel in synthesizing data into strategic insights that guide key business decisions.
The ideal candidate:
Is comfortable navigating ambiguity and constantly able to reprioritize work as neededIs a proactive self-starter and a team player ready to roll up your sleeves wherever attention and support are neededIs a clear and effective communicatorIs exceptional at building trust and partnerships with key stakeholdersIs organized, curious, and loves to learnEffectively manages multiple internal clients, projects, and disciplines simultaneouslyPrides yourself in your impeccable attention to detail in all aspects of your workRESPONSIBILITIES
Project Management: Oversee end-to-end marketing research projects, ensuring timely deliverables and actionable recommendationsResearch Design: Implement research methodologies tailored to address specific business needsData Analysis: Translate research findings into actionable insights that drive business decisionsReporting: Prepare comprehensive reports and compelling visualizations that effectively communicate findings and recommendations to stakeholdersCollaboration: Partner with operations, customer experience, sales, and other cross-functional teams to clarify research needs and integrate findings into business strategiesCustomer Advocate: Act as a champion for the wants and needs of our guests across the organizationConflict Resolution: Ensure consistent and effective customer issue resolution across the companyQUALIFICATIONS
Bachelor's degree required1-3 years' experience in consumer insights, corporate strategy, or management/strategy consultingStrong project management skills and experience balancing multiple projects or responsibilities simultaneouslyHands-on research experience in both Quant and Qual methodologiesExperience with customer experience platforms, including Qualtrics a plus
Signature Aviation is one of the world's preeminent global aviation companies offering exceptional experiences and essential support services to business and private aviation customers. The company's large-scale infrastructure footprint enables travel and is a critical global economic driver. Signature operates an industry-leading network of private aviation terminals, with over 200 locations covering key destinations in 27 countries across five continents. The United States is the company's largest market with operations at 38 of the top 50 busiest airports.
Signature is seeking an Analyst, Customer Insights and Care. This role is integral to shaping our understanding of customer behavior and preferences. The Analyst will collaborate with multiple stakeholders and lead the analysis, project management, and execution of research initiatives (qualitative and quantitative) that span the entire customer journey. The ideal candidate will excel in synthesizing data into strategic insights that guide key business decisions.
The ideal candidate:
Is comfortable navigating ambiguity and constantly able to reprioritize work as neededIs a proactive self-starter and a team player ready to roll up your sleeves wherever attention and support are neededIs a clear and effective communicatorIs exceptional at building trust and partnerships with key stakeholdersIs organized, curious, and loves to learnEffectively manages multiple internal clients, projects, and disciplines simultaneouslyPrides yourself in your impeccable attention to detail in all aspects of your workRESPONSIBILITIES
Project Management: Oversee end-to-end marketing research projects, ensuring timely deliverables and actionable recommendationsResearch Design: Implement research methodologies tailored to address specific business needsData Analysis: Translate research findings into actionable insights that drive business decisionsReporting: Prepare comprehensive reports and compelling visualizations that effectively communicate findings and recommendations to stakeholdersCollaboration: Partner with operations, customer experience, sales, and other cross-functional teams to clarify research needs and integrate findings into business strategiesCustomer Advocate: Act as a champion for the wants and needs of our guests across the organizationConflict Resolution: Ensure consistent and effective customer issue resolution across the companyQUALIFICATIONS
Bachelor's degree required1-3 years' experience in consumer insights, corporate strategy, or management/strategy consultingStrong project management skills and experience balancing multiple projects or responsibilities simultaneouslyHands-on research experience in both Quant and Qual methodologiesExperience with customer experience platforms, including Qualtrics a plus