CACI
Cloud Operations and Customer Support Engineer
CACI, Springfield, Virginia, us, 22161
Cloud Operations and Customer Support Engineer
Job Category: EngineeringTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: LocalThe Opportunity:Deliver simple solutions to complex problems as a Cloud Operations and Customer Support Engineer at CACI. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user's experience your priority and we'll make your career growth ours. As a Cloud Operations and Customer Support Engineer, you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Cloud Operations and Customer Support Engineer joining our team to support our intelligence customer in Springfield, VA or St. Louis, MO.In this role, you'll join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You'll be instrumental in maintaining and enhancing our cloud infrastructure, with a strong focus on operational efficiency and customer support.Responsibilities:Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.Respond to and resolve customer issues, providing top-tier technical support and customer service.Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.Engage in application monitoring to assist in identifying and addressing application performance or availability issues.Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.Develop and maintain comprehensive documentation for application support procedures.Qualifications:Required:Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.5+ years of experience in IT, with a strong focus on cloud operations and customer support.Proficiency with AWS cloud services and infrastructure management.Exceptional troubleshooting and problem-solving skills.Experience in providing customer-focused technical support.Knowledge of Linux distributions (e.g., RedHat, CentOS).Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).Excellent communication and collaboration abilities.This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.What You Can Expect:A culture of integrity.At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.An environment of trust.CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.A focus on continuous growth.Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.Your potential is limitless.
So is ours.Pay Range : The proposed salary range for this position is: $89,500-$188,000CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
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Job Category: EngineeringTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: LocalThe Opportunity:Deliver simple solutions to complex problems as a Cloud Operations and Customer Support Engineer at CACI. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user's experience your priority and we'll make your career growth ours. As a Cloud Operations and Customer Support Engineer, you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Cloud Operations and Customer Support Engineer joining our team to support our intelligence customer in Springfield, VA or St. Louis, MO.In this role, you'll join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You'll be instrumental in maintaining and enhancing our cloud infrastructure, with a strong focus on operational efficiency and customer support.Responsibilities:Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.Respond to and resolve customer issues, providing top-tier technical support and customer service.Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.Engage in application monitoring to assist in identifying and addressing application performance or availability issues.Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.Develop and maintain comprehensive documentation for application support procedures.Qualifications:Required:Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.5+ years of experience in IT, with a strong focus on cloud operations and customer support.Proficiency with AWS cloud services and infrastructure management.Exceptional troubleshooting and problem-solving skills.Experience in providing customer-focused technical support.Knowledge of Linux distributions (e.g., RedHat, CentOS).Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).Excellent communication and collaboration abilities.This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.What You Can Expect:A culture of integrity.At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.An environment of trust.CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.A focus on continuous growth.Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.Your potential is limitless.
So is ours.Pay Range : The proposed salary range for this position is: $89,500-$188,000CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
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