Entergy Corporation
Exchange Administrator
Entergy Corporation, New Orleans, Louisiana, United States, 70123
Please note:
Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.***This is a hybrid position located in one of the offices in New Orleans, LA, Little Rock, AR, The Woodlands, TX, or Jackson, MS. Those outside of these areas would be required to relocate to the area. Relocation assistance is not available for this posting.*****The job title for this role is IT Consultant.**Job Summary/Purpose:A core function of the IT Consultant – Exchange/O365 Administrator provides management, oversight, and maintenance over the Exchange environment supporting a robust cross-functional user base of 15K+ users. The Exchange/O365 environment is critical to the successful operations across Entergy, and the Exchange Administrator plays a crucial role not only in the maintenance of the environment but also in its future-state planning and management.Job Duties/Responsibilities:Perform daily responsibilities to manage Microsoft Exchange and supporting infrastructure, both on-premises and online via M365.Responsible for escalations in support of customer/team escalations or related incidents.Assist in the design and implementation of future-state Exchange environment.Provide required system reporting (audit, performance, etc.).Provide problem resolution, root cause analysis, management, and documentation of all Messaging related issues.Minimum Education Required for this Position:BS/BA degree strongly preferred. Management Information Systems, Computer Science, or other technical area of study preferred.Minimum Experience Required for this Position:6+ years of experience as an Exchange Administrator or similar role.Strong knowledge of Microsoft Exchange Server.Experience with Windows Server, Active Directory, and Azure.Experience with PowerShell scripting for automation and administration.Working knowledge of email security standards and practices.Understanding of network fundamentals, including TCP/IP, DNS, and firewalls.Specific and direct experience with at least one ticketing system (Service Now, Remedy, HEAT, etc.).Familiarity with business operations and best-in-class technology landscape.Experience monitoring end-user hardware for vulnerabilities and compliance.Knowledge/Skills/Capabilities Required for this position:Professional:
Ability to perform daily responsibilities to manage and maintain Microsoft Exchange servers and related infrastructure, both on-premises and in M365 Exchange Online.Ability to troubleshoot Microsoft Exchange issues and escalations with cross-functional teams.Review regular system monitoring, verifying completion of scheduled jobs.Provide tier 2 and 3 support for Exchange and messaging related issues.Assist users with email configuration, access issues, and troubleshooting.Maintain user accounts, distribution groups, resources, and permissions.Implement and manage email security protocols.Strong communication skills, including the ability to create and articulate technical concepts to non-technical users.Ability to work effectively with teams and resources in a multi-location, cross-functional, network/matrix environment.Ability to leverage continuous improvement practices to provide sustainable value to internal/external customers.Excellent multi-tasking and time management skills with the ability to thrive in a fast-paced, high-pressure environment.Ability to perform problem analysis, logically organize and prepare technical documentation, and effectively communicate.Ability to learn quickly and troubleshoot a problem in a methodical manner.Ability to adhere to Change Management processes.Readiness and participation in a 24/7 on-call rotation when needed.
Personal Style:
Has a high degree of integrity and forethought in approach to making decisions.Ability to act in a transparent and consistent manner while always considering what is best for the organization.Self-motivated and process-oriented team player with a strong work ethic.Comfortable with ambiguity and uncertainty; the ability to adapt nimbly.Ability to evaluate multiple options and make the best decision.Ability to work well in teams and encourage teamwork.Ability to work effectively in a matrixed environment.
Certifications/Licenses Required for this Position:Relevant Microsoft certifications are a plus (Microsoft MCSA, MCSE, Microsoft 365 Certified Administrator Expert).Primary Location:
Louisiana-New Orleans Louisiana: New Orleans || Arkansas: Little Rock || Mississippi: Jackson || Texas: The Woodlands.Job Function:
Information TechnologyFLSA Status:
ProfessionalRelocation Option:
No Relocation OfferedUnion description/code:
NON BARGAINING UNITNumber of Openings:
1Req ID:
115321Travel Percentage:
Up to 25%An Equal Opportunity Employer, Minority/Female/Disability/Vets.WORKING CONDITIONS:As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
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Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.***This is a hybrid position located in one of the offices in New Orleans, LA, Little Rock, AR, The Woodlands, TX, or Jackson, MS. Those outside of these areas would be required to relocate to the area. Relocation assistance is not available for this posting.*****The job title for this role is IT Consultant.**Job Summary/Purpose:A core function of the IT Consultant – Exchange/O365 Administrator provides management, oversight, and maintenance over the Exchange environment supporting a robust cross-functional user base of 15K+ users. The Exchange/O365 environment is critical to the successful operations across Entergy, and the Exchange Administrator plays a crucial role not only in the maintenance of the environment but also in its future-state planning and management.Job Duties/Responsibilities:Perform daily responsibilities to manage Microsoft Exchange and supporting infrastructure, both on-premises and online via M365.Responsible for escalations in support of customer/team escalations or related incidents.Assist in the design and implementation of future-state Exchange environment.Provide required system reporting (audit, performance, etc.).Provide problem resolution, root cause analysis, management, and documentation of all Messaging related issues.Minimum Education Required for this Position:BS/BA degree strongly preferred. Management Information Systems, Computer Science, or other technical area of study preferred.Minimum Experience Required for this Position:6+ years of experience as an Exchange Administrator or similar role.Strong knowledge of Microsoft Exchange Server.Experience with Windows Server, Active Directory, and Azure.Experience with PowerShell scripting for automation and administration.Working knowledge of email security standards and practices.Understanding of network fundamentals, including TCP/IP, DNS, and firewalls.Specific and direct experience with at least one ticketing system (Service Now, Remedy, HEAT, etc.).Familiarity with business operations and best-in-class technology landscape.Experience monitoring end-user hardware for vulnerabilities and compliance.Knowledge/Skills/Capabilities Required for this position:Professional:
Ability to perform daily responsibilities to manage and maintain Microsoft Exchange servers and related infrastructure, both on-premises and in M365 Exchange Online.Ability to troubleshoot Microsoft Exchange issues and escalations with cross-functional teams.Review regular system monitoring, verifying completion of scheduled jobs.Provide tier 2 and 3 support for Exchange and messaging related issues.Assist users with email configuration, access issues, and troubleshooting.Maintain user accounts, distribution groups, resources, and permissions.Implement and manage email security protocols.Strong communication skills, including the ability to create and articulate technical concepts to non-technical users.Ability to work effectively with teams and resources in a multi-location, cross-functional, network/matrix environment.Ability to leverage continuous improvement practices to provide sustainable value to internal/external customers.Excellent multi-tasking and time management skills with the ability to thrive in a fast-paced, high-pressure environment.Ability to perform problem analysis, logically organize and prepare technical documentation, and effectively communicate.Ability to learn quickly and troubleshoot a problem in a methodical manner.Ability to adhere to Change Management processes.Readiness and participation in a 24/7 on-call rotation when needed.
Personal Style:
Has a high degree of integrity and forethought in approach to making decisions.Ability to act in a transparent and consistent manner while always considering what is best for the organization.Self-motivated and process-oriented team player with a strong work ethic.Comfortable with ambiguity and uncertainty; the ability to adapt nimbly.Ability to evaluate multiple options and make the best decision.Ability to work well in teams and encourage teamwork.Ability to work effectively in a matrixed environment.
Certifications/Licenses Required for this Position:Relevant Microsoft certifications are a plus (Microsoft MCSA, MCSE, Microsoft 365 Certified Administrator Expert).Primary Location:
Louisiana-New Orleans Louisiana: New Orleans || Arkansas: Little Rock || Mississippi: Jackson || Texas: The Woodlands.Job Function:
Information TechnologyFLSA Status:
ProfessionalRelocation Option:
No Relocation OfferedUnion description/code:
NON BARGAINING UNITNumber of Openings:
1Req ID:
115321Travel Percentage:
Up to 25%An Equal Opportunity Employer, Minority/Female/Disability/Vets.WORKING CONDITIONS:As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
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