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Cinteot

IT Field Support Specialist

Cinteot, Annapolis, Maryland, United States, 21403


IT Field Support SpecialistDescription:

RIS I has an opening for

an IT Field Support Specialist

to support our end-user community by providing Tier 2 and Tier 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment.

Responsibilities:

Conducts site surveys

Assesses and documents current site configuration and user requirements

Analyzes existing requirements and prepares specifications for hardware acquisitions

Prepares engineering plans and site installation Technical Design Packages

Develops hardware installation schedules

Prepares drawings documenting configuration changes at each site

Prepares site installation and test reports

Configures computers, communications devices and peripheral equipment

Trains site personnel in proper use of hardware

Builds specialized interconnecting cables

Troubleshoots, repairs, and tests computer workstations, servers, printers, peripherals, and teleconferencing equipment

Installs and configures computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling

Maintains government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables & telephone systems

Updates technical drawings using AutoCAD software as needed

Requirements:

Minimum education and experience level: High school/GED and a minimum of five (5) years of experience. Equivalent education and experience: Associate’s degree and two (2) years of experience.

Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.

Well-versed in installing Windows, software, applications, antivirus and patches.

Demonstrated ability to read and understand technical manuals and schematics.

Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).

Able to manage time and priorities effectively.

Able to work efficiently with minimal supervision.

Proficient in working with end-users remotely.

Demonstrated expertise in Microsoft Windows 7 and 10.

Familiar with Active Directory security and policies.

Excellent analytical and problem-solving skills.

Outstanding communication skills to relate with team members and support workers.

Must be able to drive a company vehicle.

Must be available to work an 8-hour shift between the hours of 6am and 6pm, as determined by management.

Benefits:

Complete Insurance Coverage

Blue Cross Medical, Delta Dental, Vision, Life

401k with Company Contribution

Tuition Reimbursement

Generous Paid Time Off (including your birthday!)

Cinteot is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

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