Technical Support Engineer Platforms · Warwick · Hybrid Remote

Technical Support Engineer (Medtech)Warwick - Hybrid working£40,000 – 50,000 + Bonus + BenefitsAs a Technical Support Engineer, you’ll be part of a team of specialist engineers who provide solutions to complex product technical issues identified from the operation of the Quanta Dialysis System and associated platforms in the field. The team is responsible for positively influencing treatment outcomes across all Quanta deployed clinical and home-based sites by ensuring the performance of the Quanta platforms in the field is optimised.As a Technical Support Engineer, you’ll lead investigations, conduct detailed diagnostics, and propose solutions to issues identified and assigned to you.Quanta Dialysis Technologies is on a mission to make dialysis accessible to every patient in every setting with its innovative QD system. With its compact size, intuitive design and GUI interface, and proven performance, QDS offers a solution that delivers powerful clinical outcomes.As the preferred candidate for the role of Technical Support Engineer, you’ll have:Engineering qualifications and/or engineering backgroundPrevious work experience supporting electro-mechanical equipment in a safety critical or high integrity environment; medical devices is preferred; other sectors can be considered.Demonstrable skills in root cause analysis, investigation, trending data, troubleshooting, technical report writing, and recommending solutions to longer-term issues.Experience interfacing with both internal team members and external customers as part of a solution-based service process, both verbally and in the form of technical reports – our customers include clinical professionals and patients.If you meet the criteria for Technical Support Engineer and would like to be part of our journey, apply with a CV now. Your next career move could be just around the corner!

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