Sr. Client Delivery Manager

We Help the World Run BetterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.About the TeamThe Customer Delivery Engagement (CDE) organization is the global team within SAP Enterprise Cloud Services overseeing all aspects of the Customer Engagement from the point of sale throughout the entire lifecycle and providing commercial, project, and technical operations expertise.The CDE team combines all customer-facing roles inside ECS and presents SAP as "One Voice" through coordinated communication at all levels to our clients, internal and external stakeholders. We are dedicated to customer centricity, client intimacy, and support of client lifecycle management.We create a stable foundation for our customers’ IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA.About the RoleOur Client Delivery Managers (CDM) work in close collaboration with the Technical and Project teams to serve our customers and provide quality remote and on-site services to fit the customers' needs and complexity.After initial contract execution, the CDM is the primary SAP ECS contact for the client and assumes end-to-end accountability of the engagement and is responsible for the delivery and performance of the contracted ECS services.Develop a strategic engagement with your client to establish client focus on the core of the services delivered.Continuously increase client trusted advisor relationship with executives and key stakeholders.Demonstrate accountability as the single orchestrator for end-to-end delivery.Set up the engagement, manage all engagement delivery lifecycle phases after contract signature.Ensure operational excellence on contract administration supported by ECS functions.Create and maintain service plans for each customer to proactively manage operational risk.Identify service improvements and delivery opportunities.Track and report on business growth and upsell throughout the entire engagement lifecycle.Expected to spend up to 20% of time onsite at client location.What You BringBachelor’s degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or related field.SAP Basis, technology and/or functional knowledge are very important.Technical infrastructure know-how and technical understanding of virtualized system landscapes is critical for this role.Strong ability to translate between technical and non-technical audience with confidence.Strong engagement management, relationship building and de-escalation skills.Excellent presentation, communication and moderator skills.High competency in multi-tasking and ability to manage multiple engagements in parallel.Accustomed to working in an international and global virtual matrix organization.Experienced in the area of IT service providers and managing outsourcing engagements.Understanding of SAP’s cloud business, cloud and hybrid infrastructure and cloud operation processes.High proficiency in English. Additional languages are a big plus.Knowledge and certifications in standards and methodologies for SAP IT operations are beneficial.Certification in project management methodology is beneficial.Work Experience4+ years’ experience in project management or SAP Operations.4+ years’ experience in a customer-facing role.8+ years’ experience in SAP Basis and/or infrastructure operation/development is preferred/desirable.Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best.Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.Compensation Range Transparency : The targeted range for this position is $105,900-$220,900 USD. The actual amount offered will be within that range, dependent upon education, skills, experience, scope of the role, location, etc.Requisition ID: 407927 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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