SAP
Senior Client Delivery Manager, Enterprise Cloud Services, Bellevue
SAP, Bellevue, Washington, us, 98009
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
ABOUT THE TEAM
Customer Delivery Engagement (CDE) organization is the global team within SAP Enterprise Cloud Services organization overseeing all aspects of the Customer Engagement from the point of sale throughout the entire lifecycle. They deliver fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP’s RISE customers.
The CDE team combines all customer-facing roles inside ECS and presents SAP as "One Voice" through coordinated communication at all levels to our clients, internal and external stakeholders. We are dedicated to customer centricity, client intimacy and support of client lifecycle management.
THE ROLE
Our Client Delivery Managers (CDM) work in close collaboration with the Technical and Project teams to serve our customers and provide quality remote and on-site services. After initial contract execution, the CDM is the primary SAP ECS contact for the client and assumes end-to-end accountability of the engagement.
The CDM cooperates closely with the customers’ technology and business stakeholders and is the voice of the client within SAP. The CDM shares monthly/quarterly reporting on the Service Level with the customer and advises on new services or other developments within SAP Enterprise Cloud Services.
CDM TASKS
Develop a strategic engagement with your client to establish client focus on the core of the services delivered.
Continuously increase client trusted advisor relationship with executives and key stakeholders.
Demonstrate accountability as the single orchestrator for end-to-end delivery.
Manage all engagement delivery lifecycle phases after contract signature.
Create and maintain service plans for each customer to proactively manage operational risk.
Identify service improvements and delivery opportunities.
Track and report on business growth and upsell throughout the entire engagement lifecycle.
Expected to spend up to 20% of time onsite at client location.
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
Bachelor’s degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or related field.
SAP Basis, technology and/or functional knowledge are very important.
Strong project management skills & customer-facing experience.
Strong ability to translate between technical and non-technical audience with confidence.
Excellent presentation, communication and moderator skills.
High competency in multi-tasking and ability to manage multiple engagements in parallel.
High proficiency in English. Additional languages are a big plus.
Knowledge and certifications in standards and methodologies for SAP IT operations are beneficial.
Certification in project management methodology is beneficial.
WORK EXPERIENCE
4~6+ years’ experience in project management or SAP Operations.
4~6+ years’ experience in a customer-facing role.
8+ years' experience in SAP Basis and/or infrastructure operation/development is preferred.
Compensation Range Transparency : The targeted combined range for this position is $117,400 - $244,300 (USD). The actual amount to be offered to the successful candidate will be within that range, dependent upon education, skills, experience, scope of the role, location, etc.
Requisition ID: 405651 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
#J-18808-Ljbffr
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
ABOUT THE TEAM
Customer Delivery Engagement (CDE) organization is the global team within SAP Enterprise Cloud Services organization overseeing all aspects of the Customer Engagement from the point of sale throughout the entire lifecycle. They deliver fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP’s RISE customers.
The CDE team combines all customer-facing roles inside ECS and presents SAP as "One Voice" through coordinated communication at all levels to our clients, internal and external stakeholders. We are dedicated to customer centricity, client intimacy and support of client lifecycle management.
THE ROLE
Our Client Delivery Managers (CDM) work in close collaboration with the Technical and Project teams to serve our customers and provide quality remote and on-site services. After initial contract execution, the CDM is the primary SAP ECS contact for the client and assumes end-to-end accountability of the engagement.
The CDM cooperates closely with the customers’ technology and business stakeholders and is the voice of the client within SAP. The CDM shares monthly/quarterly reporting on the Service Level with the customer and advises on new services or other developments within SAP Enterprise Cloud Services.
CDM TASKS
Develop a strategic engagement with your client to establish client focus on the core of the services delivered.
Continuously increase client trusted advisor relationship with executives and key stakeholders.
Demonstrate accountability as the single orchestrator for end-to-end delivery.
Manage all engagement delivery lifecycle phases after contract signature.
Create and maintain service plans for each customer to proactively manage operational risk.
Identify service improvements and delivery opportunities.
Track and report on business growth and upsell throughout the entire engagement lifecycle.
Expected to spend up to 20% of time onsite at client location.
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
Bachelor’s degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or related field.
SAP Basis, technology and/or functional knowledge are very important.
Strong project management skills & customer-facing experience.
Strong ability to translate between technical and non-technical audience with confidence.
Excellent presentation, communication and moderator skills.
High competency in multi-tasking and ability to manage multiple engagements in parallel.
High proficiency in English. Additional languages are a big plus.
Knowledge and certifications in standards and methodologies for SAP IT operations are beneficial.
Certification in project management methodology is beneficial.
WORK EXPERIENCE
4~6+ years’ experience in project management or SAP Operations.
4~6+ years’ experience in a customer-facing role.
8+ years' experience in SAP Basis and/or infrastructure operation/development is preferred.
Compensation Range Transparency : The targeted combined range for this position is $117,400 - $244,300 (USD). The actual amount to be offered to the successful candidate will be within that range, dependent upon education, skills, experience, scope of the role, location, etc.
Requisition ID: 405651 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
#J-18808-Ljbffr