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U.S. Bank

Servicing Support Associate

U.S. Bank, Cincinnati, Ohio, United States, 45208


Servicing Support AssociateLocations: Saint Paul, MN; Irvine, CA; Gresham, OR; Cincinnati, OH; Owensboro, KY

Time Type: Full time

Posted: 2 Days Ago

Job Requisition ID: 2024-0022980

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job DescriptionResponsible for providing a broad variety of administrative, operational and staff support services for an assigned group(s) or manager(s). Actively engaged in report writing, tracking and compiling; data entry, record keeping, and data maintenance. Responsible for ensuring proper application of and compliance with internal and regulatory standards, guidelines, and procedures. May perform reviews and evaluations of work quality and productivity standards for assigned product line and/or work area. May have responsibility to review and finalize loan modifications, documentation and other policies and procedures to promote quality execution of the loan workout process. Responsible for end-to-end processing, data entry, and pipeline management for multiple portfolios and products. Must be able to work in a fast-paced environment and demonstrate ability to multi-task, prioritize and show a thorough concern for all areas of the process. May speak with customers to share specific account information. All work is reviewed by Quality Management and individual results must meet monthly performance standards and objectives.

Basic Qualifications

High school diploma or equivalent

Four or more years of experience in administrative support activities

Preferred Skills/Experience

One or more years of experience in income calculation/income analysis preferred

Good verbal, grammatical and written communication skills

Well-developed reading, writing, and mathematical skills

Ability to manage multiple tasks/projects and deadlines simultaneously

Ability to identify and resolve exceptions and to interpret data

Proficient PC skills, especially Microsoft Office applications and graphics

Demonstrate administrative skills and acute attention to detail

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.63 - $27.50 - $30.25

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

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