KLA-Belgium
Customer Support Engineer
KLA-Belgium, Beaverton, Oregon, us, 97078
Customer Support Engineer
Location: Hillsboro, OR
Time Type: Full time
Posted on: Posted 2 Days Ago
Job Requisition ID: 2424863
Base Pay Range: $23.85 - $40.53 Per Hour
Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.
Group/Division
The KLA Services team is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support.
Job Description/Preferred Qualifications
The Customer Support Engineer (CSE) is primarily responsible for customer service activities that are associated with updating, troubleshooting, diagnosing, and repairing highly complex capital equipment at customer sites. The CSE assures the operational quality of the system equipment and coordinates actions with customers to minimize down-time.
Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at customer site.
Ensure equipment enhances customer production.
Repair and modify equipment at customer facility.
Evaluate equipment to determine type and extent of problem.
Prepare quotes for customers based on labor, travel expenses incurred, and parts needed.
Cross train and assist other field service engineers as appropriate.
Contribute to the capturing, re-use, collaboration, and improvement of knowledge using available systems.
Desired Qualifications
Ability to understand and troubleshoot problems in software and electronics.
Analytical skills.
Knowledge of computer theory and various operating systems.
Preventive Maintenance (PM) aspects of assigned equipment set.
Microsoft Office suite proficiency is required.
Good interpersonal/communication skills in understanding customer needs.
Minimum Qualifications
Bachelor's Level Degree and 0 years related work experience.
The company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays.
KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law.
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Location: Hillsboro, OR
Time Type: Full time
Posted on: Posted 2 Days Ago
Job Requisition ID: 2424863
Base Pay Range: $23.85 - $40.53 Per Hour
Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.
Group/Division
The KLA Services team is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support.
Job Description/Preferred Qualifications
The Customer Support Engineer (CSE) is primarily responsible for customer service activities that are associated with updating, troubleshooting, diagnosing, and repairing highly complex capital equipment at customer sites. The CSE assures the operational quality of the system equipment and coordinates actions with customers to minimize down-time.
Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at customer site.
Ensure equipment enhances customer production.
Repair and modify equipment at customer facility.
Evaluate equipment to determine type and extent of problem.
Prepare quotes for customers based on labor, travel expenses incurred, and parts needed.
Cross train and assist other field service engineers as appropriate.
Contribute to the capturing, re-use, collaboration, and improvement of knowledge using available systems.
Desired Qualifications
Ability to understand and troubleshoot problems in software and electronics.
Analytical skills.
Knowledge of computer theory and various operating systems.
Preventive Maintenance (PM) aspects of assigned equipment set.
Microsoft Office suite proficiency is required.
Good interpersonal/communication skills in understanding customer needs.
Minimum Qualifications
Bachelor's Level Degree and 0 years related work experience.
The company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays.
KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law.
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