KLA-Belgium
Customer Support Engineer
KLA-Belgium, Hillsboro, Oregon, United States, 97104
Customer Support EngineerApply
Locations: Hillsboro, ORTime Type: Full timePosted on: Posted 30+ Days AgoJob Requisition ID: 2424517Base Pay Range: $23.85 - $40.53 Per HourPrimary Location: USA-OR-Hillsboro-Beaverton-KLAKLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and location. The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including location, job-related skills, experience, and relevant education level or training. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. KLA focuses more than average on innovation and invests 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices.Group/DivisionThe KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. Our comprehensive services include proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.Job Description/Preferred QualificationsEvaluate, analyze, diagnose and solve technical equipment problems via telephone, remote access or in person at a customer location.Repair of system level issues based on technical knowledge, education, and training.Ensure equipment enhances customer production and may recommend shutdown of customer fab equipment to prevent process excursions.Prepare field service reports on all support activity.Cross train and assist other field service engineers as appropriate.Work independently with occasional guidance from management.Ability to use and understand DVMs, oscilloscopes, flow meters and various other test equipment.Good interpersonal/communication skills in understanding customer needs.Minimum QualificationsMaster's Level Degree or work experience of 0 years.Bachelor's Level Degree and 1 year related work experience.The company offers a total rewards package that is competitive and comprehensive including but not limited to medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities, and wellness benefits.KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law.
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Locations: Hillsboro, ORTime Type: Full timePosted on: Posted 30+ Days AgoJob Requisition ID: 2424517Base Pay Range: $23.85 - $40.53 Per HourPrimary Location: USA-OR-Hillsboro-Beaverton-KLAKLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and location. The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including location, job-related skills, experience, and relevant education level or training. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. KLA focuses more than average on innovation and invests 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices.Group/DivisionThe KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. Our comprehensive services include proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.Job Description/Preferred QualificationsEvaluate, analyze, diagnose and solve technical equipment problems via telephone, remote access or in person at a customer location.Repair of system level issues based on technical knowledge, education, and training.Ensure equipment enhances customer production and may recommend shutdown of customer fab equipment to prevent process excursions.Prepare field service reports on all support activity.Cross train and assist other field service engineers as appropriate.Work independently with occasional guidance from management.Ability to use and understand DVMs, oscilloscopes, flow meters and various other test equipment.Good interpersonal/communication skills in understanding customer needs.Minimum QualificationsMaster's Level Degree or work experience of 0 years.Bachelor's Level Degree and 1 year related work experience.The company offers a total rewards package that is competitive and comprehensive including but not limited to medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities, and wellness benefits.KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law.
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