Senior Manager, Software Engineering - Contact Center Tech CRM

Position SummaryIt's an exciting time to join our Walmart journey. We are seeking a Senior Manager - Software Engineering for a key position within the Customer Care team. As a Walmart Senior Manager, you'll have the opportunity to be at the forefront of driving major transformations at Walmart scale.About The TeamThe Contact Center Tech CRM team provides support for the implementation of Oracle Service Cloud across various business units, including Walmart stores, Sam's Club, EBS, Walmart CA, Walmart MX, and other small business units. Their responsibilities encompass designing, developing, implementing, and providing ongoing support for features within Oracle Service Cloud.What You'll DoLead large-scale, complex, cross-functional projects by reviewing project requirements; translating requirements into technical solutions; directing and reviewing design artifacts.Experience working with micro-services architecture and distributed systems.Drive the technical vision and strategy for the engineering team. Stay current with best practices in software engineering.Business Acumen and Strategic Planning: Comprehend the business context of the work, make informed decisions that align with the overall leadership vision and strategy and identify opportunities to leverage technology to drive business outcomes.Ensure business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness.Manage a team of highly skilled engineers. Foster a positive, inclusive, and collaborative work environment. Facilitate team meetings, code reviews, and knowledge sharing sessions.Coordinate with cross-functional teams to ensure projects are delivered on time and within budget. Monitor project progress, manage risks, and ensure high standards of quality.Provide guidance and mentorship to team members. Promote continuous learning and professional development within the team.What You'll BringMasters or bachelor's in computer science or related field with at least 10 to 15 years of experience.Experience managing software development engineers and leading engineering projects.A constant desire to improve, learn more and take things to the next level and a passion for adopting the latest industry best practices.Strong knowledge and experience in Java, REST web services, Cloud (Azure or GCP), Kafka or other messaging service, relational DBMS or NoSQL DB.Experience working with service CRM systems. Experience working with Oracle service cloud (OSC) CRM is an advantage.Experience leading teams and people in a technical capacity.Experience with agile frameworks and facilitating ceremonies.Experience partnering with cross-functional project development and collaborating with other scrum teams, Product, Program Management, and Business Ops.Strong competencies around planning, communication, and stakeholder management.Good Problem-Solving Skills and ability to handle issues independently.Our Ideal CandidateOur ideal candidate is an energetic, self-motivated individual focused on solving customer problems and willing to work in an innovative & challenging team environment. They are a responsive team player who can proactively contribute at an individual level. They thrive in a fun, fast-paced, dynamic, startup-like environment.About Walmart Global TechImagine working in an environment where one line of code can make life easier for hundreds of millions of people. That's what we do at Walmart Global Tech. We're a team of software engineers, data scientists, cybersecurity experts, and service professionals within the world's leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.Flexible, Hybrid WorkWe use a hybrid way of working with primary in-office presence coupled with an optimal mix of virtual presence. This approach helps us make quicker decisions, remove location barriers across our global team, and be more flexible in our personal lives.BenefitsBeyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits including maternity and parental leave, PTO, health benefits, and much more.Equal Opportunity EmployerWalmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity - unique styles, experiences, identities, ideas, and opinions - while being inclusive of all people.Minimum QualificationsOutlined below are the required minimum qualifications for this position:Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years' experience in software engineering or related area.Option 2: 7 years' experience in software engineering or related area.2 years' supervisory experience.Preferred QualificationsOutlined below are the optional preferred qualifications for this position:Master's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years' experience in software engineering or related area.We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.Primary Location2501 SE J St, Ste A, Bentonville, AR 72716-3724, United States of America

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