Highbrow LLC
Business Quality Analyst
Highbrow LLC, Berkley Heights, Ohio, United States,
Job Title:
Business Quality Analyst
Job ID: 2022-11657
Job Location: Berkley Heights, NJ and Alpharetta, GA
Job Travel Location(s):
# Positions: 3
Employment Type: W2
Candidate Constraints:
Duration: Long Term
# of Layers:0
Work Eligibility:All Work Authorizations are Permitted – No Visa Transfers
Key Technology:
quality background, regulation E, regulation Z, Visa/Mastercard operating regs, chargeback analysis
Job Responsibilities:
As a Sr. Quality Analyst, you will analyze inspection data, conduct trends analysis, and identify root causes of trends. You will work on both simple tasks/minor projects as well as major projects in a team environment and with minimal supervision. Reporting to the Quality Supervisor, you will audit chargeback and dispute cases to ensure we are following the Value of achieving for excellence to take care of our clients. This position is important and required to ensure that we take care of our clients as well as their cardholders. This directly follows our Values of earning client trust every day and creating with purpose. You will contribute to efforts small and large!
Responsibilities:
Coach and mentor department associates, leaders, and colleagues on the Quality team
Maintain a consistent culture of best practice development
Make recommendations to implement changes in our continuous efforts to improve processes
Provide input to assist with or lead special projects
Conduct inspections, prepare required documentation, and interpret basic analytical data
Conduct monthly audits of assigned analysts
Hold touchpoint meetings with department leaders
Occasional interactions with clients to review Quality processes, scores, and coaching opportunities
Depending on the platform, you will handle charge offs, letter checks, or new item checks
Write and update policies of the Quality team as needed
Conduct daily real-time checks on all analysts
Identify trends for a particular analyst or team and coach on that trend
Document defects in spreadsheets and present results to leadership in a timely manner
Skills and Experience Required:
2-4 years of experience or Quality background
Knowledge of Regulation E and Regulation Z
Knowledge of chargeback/dispute process
Knowledge of Visa and/or Mastercard operating regulations
Proficient in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint)
#J-18808-Ljbffr
Business Quality Analyst
Job ID: 2022-11657
Job Location: Berkley Heights, NJ and Alpharetta, GA
Job Travel Location(s):
# Positions: 3
Employment Type: W2
Candidate Constraints:
Duration: Long Term
# of Layers:0
Work Eligibility:All Work Authorizations are Permitted – No Visa Transfers
Key Technology:
quality background, regulation E, regulation Z, Visa/Mastercard operating regs, chargeback analysis
Job Responsibilities:
As a Sr. Quality Analyst, you will analyze inspection data, conduct trends analysis, and identify root causes of trends. You will work on both simple tasks/minor projects as well as major projects in a team environment and with minimal supervision. Reporting to the Quality Supervisor, you will audit chargeback and dispute cases to ensure we are following the Value of achieving for excellence to take care of our clients. This position is important and required to ensure that we take care of our clients as well as their cardholders. This directly follows our Values of earning client trust every day and creating with purpose. You will contribute to efforts small and large!
Responsibilities:
Coach and mentor department associates, leaders, and colleagues on the Quality team
Maintain a consistent culture of best practice development
Make recommendations to implement changes in our continuous efforts to improve processes
Provide input to assist with or lead special projects
Conduct inspections, prepare required documentation, and interpret basic analytical data
Conduct monthly audits of assigned analysts
Hold touchpoint meetings with department leaders
Occasional interactions with clients to review Quality processes, scores, and coaching opportunities
Depending on the platform, you will handle charge offs, letter checks, or new item checks
Write and update policies of the Quality team as needed
Conduct daily real-time checks on all analysts
Identify trends for a particular analyst or team and coach on that trend
Document defects in spreadsheets and present results to leadership in a timely manner
Skills and Experience Required:
2-4 years of experience or Quality background
Knowledge of Regulation E and Regulation Z
Knowledge of chargeback/dispute process
Knowledge of Visa and/or Mastercard operating regulations
Proficient in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint)
#J-18808-Ljbffr