Glidewell Dental
Desktop Systems Analyst (Monday to Friday 8:00 AM to 5:00 PM)
Glidewell Dental, Irvine, California, United States, 92713
Essential Functions :
Connects to computer desktops for remote support utilizing remote software including but not limited to SCCM Remote Control Viewer, RDP, and Team Viewer.Monitors and maintains computer systems and networks.Responds to service issues and requests in a timely manner.Provides technical support across the company via in-person, email, chat, or phone.Repairs and replaces equipment as necessary.Provides escalation support for incidents submitted to IT Desktop Support; ensures all work is handled according to established SLAs.Diagnoses and resolves unique, nonrecurring problems associated with application software and operating systems; determines source of problems and classifies its level, priority, and nature.Configures, installs, maintains, troubleshoots, and supports computer workstations, hardware, laptops, printers, scanners, mobile devices, phones, and other computer and telecommunications equipment.Installs and supports PC, laptop, tablet, and mobile hardware and software.Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.Documents procedures, standards, best practices configurations, settings, installation sequences, and back-out instructions.Trains Coordinator team members.Provides support for offsite employees.Creates alternative methods for completing tasks and corrects user errors and system inconsistencies to improve the desktop team function.Works with hardware and software vendors to verify timely product delivery; ensures new equipment is installed and ready to operate according to schedule.Education and Experience:
High school diploma or equivalent.Formal education in Information Technology, a plus.Minimum three (3) years of experience in applications or IT technical support, or any equivalent education and/or experience from which comparable knowledge, skills, and abilities have been demonstrated/achieved.Must have previous experience supporting enterprise applications.Pay Range: $27.00 to $32.00/hr
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Connects to computer desktops for remote support utilizing remote software including but not limited to SCCM Remote Control Viewer, RDP, and Team Viewer.Monitors and maintains computer systems and networks.Responds to service issues and requests in a timely manner.Provides technical support across the company via in-person, email, chat, or phone.Repairs and replaces equipment as necessary.Provides escalation support for incidents submitted to IT Desktop Support; ensures all work is handled according to established SLAs.Diagnoses and resolves unique, nonrecurring problems associated with application software and operating systems; determines source of problems and classifies its level, priority, and nature.Configures, installs, maintains, troubleshoots, and supports computer workstations, hardware, laptops, printers, scanners, mobile devices, phones, and other computer and telecommunications equipment.Installs and supports PC, laptop, tablet, and mobile hardware and software.Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.Documents procedures, standards, best practices configurations, settings, installation sequences, and back-out instructions.Trains Coordinator team members.Provides support for offsite employees.Creates alternative methods for completing tasks and corrects user errors and system inconsistencies to improve the desktop team function.Works with hardware and software vendors to verify timely product delivery; ensures new equipment is installed and ready to operate according to schedule.Education and Experience:
High school diploma or equivalent.Formal education in Information Technology, a plus.Minimum three (3) years of experience in applications or IT technical support, or any equivalent education and/or experience from which comparable knowledge, skills, and abilities have been demonstrated/achieved.Must have previous experience supporting enterprise applications.Pay Range: $27.00 to $32.00/hr
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